2 weeks ago
Hi,
cannot access my 2fa devices
how can i enter in my account
@Muffin1
You will need to validate your account information by contacting a CS_Agent.
Hi @Muffin1
if you cannot receive the code via sms or voicemail and not from email as well as the email is not the correct one, then ask support to help
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
the email is not the right one
The email does not work either...
@Muffin1 wrote:cannot access my 2fa deviceshow can i enter in my account
Choose the didn't get code/resend code button and have the code sent to your e-mail address.
