01-06-2025 08:35 PM
Hi,
cannot access my 2fa devices
how can i enter in my account
01-06-2025 09:23 PM
@Muffin1
You will need to validate your account information by contacting a CS_Agent.
01-06-2025 09:05 PM
Hi @Muffin1
if you cannot receive the code via sms or voicemail and not from email as well as the email is not the correct one, then ask support to help
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-06-2025 08:43 PM
the email is not the right one
01-06-2025 08:37 PM
The email does not work either...
01-06-2025 08:36 PM
@Muffin1 wrote:cannot access my 2fa deviceshow can i enter in my account
Choose the didn't get code/resend code button and have the code sent to your e-mail address.
