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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $26 4G plan with 15GB data

I received the following offer via text and accepted it. I then received a confirmation text that the offer would be added to my account and take effect on my renewal date.When I look at my account, it still shows my current plan on my renewal date. ...

Resolved! number porting problem.

I was trying to transfer my number to public mobile, but I don't know why it is not working. I replied the 'confirmation message' from old provider and confirmed with them that I am not with them now.The mobile app tried to activate the eSIM yesterda...

Data usage - txts 75 / 95 / 100 at 2:55AM/3:27AM/3:38AM. Usage on public mobile shows 120MB at 3:38

My 12GB of data is used up - reup is April 7. I received txts at 2:55AM/3:27AM/3:38AM showing 75/95/100% used. The public mobile usage from the add-ons shows 120MB used at 3:38am, the rest of the entries on previous days show a few MB here and ther...

trying unsuccessfully to change to a new subscription plan

hello im currently on the $29/month 10GB plan, and i'd like to change to the current promotion of $29/month 20GB plan. I'm having difficulty doing this. Please help. thanks

Phone number transfer

I realized that the phone number wasn't ported from the other company because I didn't answer that confirmation text message. I reached out to the old company and was able to confirm. Now I need help from PM to complete the porting process from the o...

how to change payment to a new card

Hello, and thank you for taking the time to help me.I received a new credit card and would like to switch to the new one, but I am having difficulty doing so. Please help me locate where on the app I should go to find the current credit card numbers ...

Outage Mobil Network for public Mobile

Is the mobile Network is working for you? Montréal area.

International Text Balance

Good Morning -I'm not understanding the information given:55 used-54 left.Could you please clarify?Thank you.

Resolved! Transfer Number

I cannot transfer my public mobile phone number to a new carrier My phone was lost along with the sim; i have a new sim and phone and have tried to transfer my old number from Public to the new carrier. I am not able to receive an SMS to validate as ...

Resolved! Purchasing a second sim card

I have purchased 1 sim card but want to add a second to same account?

No response from @CS_Agent after 4 days?

Hello,I'm unable to log into My Account page, it takes me to a pre-activation page. I'm looking to pay my bill. When I try to go to the support ticket page I get a "this page cannot be found" response. I've tried multiple browsers, clearing cache, in...

Resolved! Upgrading a plan on renewal date

I've just requesting an upgrade on my renewal date. I paid the full amount of the monthly charge. As yet I've not received any notification of my upgrade or payment. How can I check that this upgrade will happen? Emily

Re: how to get a refund from Public Mobile

Hi, Please let me know if it was possible to get refunds from Public mobile? I transfer my number to another provider but they still charged me today another month

I can't change my Public Mobile bank account card information

I can't change my Public Mobile bank account card information. I keep getting this message. Sorry, we’re not able to process this request at this time. Please try again later. I keep trying but I get the same message. Trying for a week or so.

Unblocked number unable to call

I accidently blocked a contact and unblocked them but their calls won't go through. It doesn't go to voicemail or anything, it just doesn't allow the call to go through at all.I removed contact, powered off phone, cleared phone cache and cleared data...

New subscription

The new plan offers that 29/month gives you unlimited phone etc but says 20GB, is that 20GB every month or 20GB total for the 90 days?

My referral wasn’t confirmed

My wife signed up with PB yesterday using my referral code.I don’t see my referral in my account page. How to fix this?tx

Says I need US Roaming

When I try to make a local call it says I don't have US Roaming on my plan. I'm not in the US I'm in Canada and I've made these calls many times prior to yesterday.Yesterday it also said I had no plan. My plan isn't up until March 4th.Umidigi Bison X...

Subscription

How long as the website been down?

Resolved! How do I paused my plan? And what is the longest I can pause it?

How do I paused my plan? And what is the longest I can pause it?

mms is not downloading pictures all of a sudden

In the last week both my and my wife's phones will not down load mms pictures or sent them has something changed ?

unable to receive text to confirm associated with EverSafe ID

I am trying to confirm full access but I can't receive the code text sent to my phone.

Resolved! Data

Did anyone else notice data being used and billed through the night?Could it be Iphone updates?

Service Issues - Any Idea how to Fix the problem? Root Cause?

Hello,I'm having service issues with my iPhone 13 on the Public Mobile network.The issue occurs in multiple locations in the city and seems not to be connected to a single cell tower based on this.What happens: As I'm on the phone with someone, I get...

How to view correspondence from client CS

I don't know how to view correspondences from Clien CS?

Resolved! Number Change

I changed my number and lost access to my Instacart Shopper account and it’s a 2 month process for the number change is there any way I could get my old number back so that I can login and do a number change?

Re: Can’t make or receive calls

I changed number two times

Resolved! Texting

Just bought Ulefone 16 Note Pro, cannot send or receive Photos/pics when texting! Works fine with email! Any suggestions, please.

Service Not Working

Hello,I switched to Public Mobile with a eSim a month ago and service is not working properly.I cannot receive ANY calls or texts from others.However, I can call others but NOT text.Please help

APN Settings for Umidigi A11

Hi. I've changed my APN settings according to the Public Mobile site and still cannot receive or send photos. Does anyone have any suggestions?

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