@mickleja
If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If past the allotted time to port OR you missed the SMS approval text (if was a cell/mobile port), submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
