public mobile service is getting worse every day, why? more PM staff are cutting? wages cutting?

[chch518]

public mobile service is getting worse every day, why? more staff are cutting?

look at the belows, the monthy charge has been taken. 

however, the accounts details has NOT been updated. 

Anyone here has same feeling? 

look 

[chch518]

I disagree with your solution. why do I have to try that? 

PM should NOT  be able to solve it, just like that in the past.

why does PM never delay charging  my bill monthly, however PM does not care about what the customer feelings it is.

[JL9]

The new self serve is riddled with glitches like this, you should have your full complement of mins and data but yes it would be nice if they could clean these issues up

[esjliv]

@chch518 - 

Even though it says your data is used up, are you still able to use it? Try calling 611 to check your data balance there; hopefully that reflects accurately.

When you hit the little circle refresh button, does the information update correctly?

[Outdoorsman]

@chch518 yes it's been an issues since the "upgrades" delete your cache and cookies or use a different browser in private or incognito mode reboot your device log back in ,see if it clears things up