Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activate my new Sim card

Activate my new Sim cardHow I can activate my Sim card after I lost my phone has my phone number and has my email

Resolved! Could not use the US Roaming Package (20$)

Hi, I have purchased a US Roaming Package (20$). While in the US the phone showed me connected to T-Mobile, but I could not send an SMS or originate a call and had no data. I want this transaction to be canceled as I was never able to use it, TIA

Resolved! Trouble transferring elderly mothers land line to a new cell I will be paying for.

I'm trying to transfer my mothers land line to a public mobile SIM carded cell phone that I will now pay for. She's 98 but is still is capable of authorizing the use of the number she has been paying for to the cell phone I'm giving her to use which...

Resolved! Auto pay

I have auto pay but I get messages to pay and phone not working

AutoPay Fail, Service Suspended

Hello all, I've been on PM for over 3 years now, with different accounts. This is the first autopay renewal period for a new account/number, and for the first time my account was fully suspended before the autopay charge went through. All incoming ca...

Resolved! Suspended service

I’m on auto payment with no changes to my CC. My service has been suspended and I’m not sure where to reach out to help resolve this.

Resolved! what can I do

My sim card has been stolen and my phone destroyed... How do I go about stopping that sim card... Please help

Are PM advertising inaccuracies purposely calculated ?

duplicate thread

Resolved! Autopay

My phone was cut this am, my payment wasn't due until the 22nd and I have autopay so I don't understand why it was cut ? Can anyone help me out here ?

Resolved! porting to a new provider

I decided to change from public mobile to a new provider. I'm waiting for a text from public mobile so that my number will be transferred to my new account with my new provider. I have not received such a text yet. What can I do? Any help?G

Resolved! Password not working

I have my passwords saved, and I keep them written down so forgetting isn’t what happened, it simply tells me the information is wrong, this has happened before and I had to change my password even though the information I was using was in fact corre...

Auto pay

I have auto pay set up so I’m wondering why I can’t make a call or text today. The message says I don’t have an active Account! .?? Which I do!!!! I also received a text message on Friday saying my payment was due, but then it said ignore the mess...

Resolved! Activating your Sim card with my exist phone number

How I can change the Sim card after I lost my phone and my email

Incorrect Plan

Hi, I upgraded my plan to increase my data allotment from 5GB to 10GB. I logged in today and saw the data on my plan was cut in half to only 5GB instead of the 10GB. I only started getting messages about my data usage as of April, but I would need ...

Resolved! how to change email address

Using Whatsapp on resort in Dominican

not related to Public Mobile services

Autopay

Why does my autopay never works? My payment was due today and I am on autopay and my service was cancel without at least an 11 day notice which is the law in Quebec. Why have an autopay if it never works?

samsung SGH-S275M flip phone

Hi,I have a samsung SGH-S275M flip phone.I have a 15$ plan that I registered my Credit card on it for automatic payment.My last provider was bell. I call my provider to get my unlocke pin number. I receive my unlock network code to unlock my phone....

Resolved! Locked out of my own account - wrong password

Hello, I forgot my password and entered the wrong one too many times. How do I reset this? This is alot more complicated than it should be? Can someone help me out?

Unable to make payment

Hi, I've been trying to make a payment to my account. I keep getting the same message saying my card is declined. I've tried different cards. I even tried my husband's card. Nothing is working. What should I do. I tried everything.Christina

about my account locked

hi my name is varinder singh, i have some money left and i pay all payment. call service is working but when i try to login with my username it show my account is disbale and when i try to forget password it shows your account is locked . can someone...

cannot receive calls

I just port my phone number from PC mobile, I can call out but I cannot receive calls. Please advise what to do

Payment voucher

My public mobile account will not let me add a payment voucher. What can I do

Account Disabled for Password Reset

Simply need to access the account but it won't let us reset the password. Looking to upgrade our data plan.

Changing credit card information

I tried to update my credit card information for two phones but I am not able to get the information to go thru. Could someone please advise me as to what I have to do. Thank you

Pin

i need to reset my pin on my account as im switching over to koodo and i want to keep my same number.

someone hacked my phone number

someone hacked my phone number and using for calls.

Resolved! How easy is it to upgrade/downgrade my plan?

If I anticipate heavier data usage for several months, is it possible to upgrade my plan to a higher tier for those months, and then downgrade it again? If so, when should it done, just before renewal time, or in advance? What happens if it is done ...

Resolved! Help returning phone

I purchased a phone and it does not work. I am trying to find out how to return for exchange but I can get nowhere. The ticket system just does not work. Is anyone able to help?

Resolved! Account info

Is there a way to figure out what email address I would have used by the cell number?

Community

Forum Posts