Community

Resolved! International calling

Trying to call Republic of Ireland

Resolved! DATA (1.5GB) on my plan is not available on my phone

Hello,  I've been a customer with public mobile for close to 5 years (with the same plan) and for the first time, I do not have access to the DATA that I'm paying for. My plan is $35/moUnlimited Canada wide talk/Unlimited international text1.5GB DATA...

Resolved! SIM card

I lost my SIM card and I’ve got the new one when I enter till step 2 it asked me for my phone number I entered mine but it says invalid phone number  that’s not correct I have this phone number for three years  I can’t pass this level to finish with ...

Resolved! Error 2t6 outgoing calls

I need s ticket sent for error 2t6 number not in service when placing outgoing calls 

Resolved! new phone question

Hello, I am looking to buy a new phone (I confirmed that it is compatible with Public Mobile).  Do  I need to buy a new Public Mobile SIM card or can I simply put the old  PM SIM card in my new phone?

Resolved! Hi

Hello there, I was wondering if someone would be able to help me with My Phone Services I pay my bill On March 2 but I didn't download My receipt I don't know if that's why My phone not working. Each tie I try to make a call the phone is telling me t...

Resolved! how in the world do I get a ticket?

I have 5 Public Mobile users in my home; myself and all four of my children. Recently, for the past 2 months, there was an extra charge of $44 on our credit card statement that was separate from all our phone bills. I am trying to sign in to each of ...

Resolved! My voucher isn't working!

I bought a voucher but it isn't working, adn I can't call *611 becase my phone is disconnected, and SiMon is not helpful!

Resolved! charged twice

charged twice

Resolved! Admin

Please help. I need a rep or someone to contact me ... or give me a 12 digit code. As mine went through but not a **bleep** thing happened. You need to gave people LEGIT PEOPLE working this online thing. Not a robot with questions already answered.  ...

Resolved! CID

How can my CID be changed?

Resolved! Update Credit Card

My email address changed so can't receive verification code to get into account and change credit card.

Resolved! confused about compatiability

Wondering if the google pixel 7 is compatible with public mobile? 

Resolved! How to update credit card but get screen with: need to be sure its you then: authentication failed

Resolved! Voice mail Access

My phone is set up and working however the password I set up to access my voice mail is being turned down. It then tells me it is locked and they will send me a temporary password by SMS that I can use to log in again and fix the problem.They say the...

Resolved! Service

Hello, it's too much and i am losing everything simply because i can't be reached while my account is active for nearly a week. Would you be willing to give me back my march money so that i can switch to another service provider?

Resolved! Phone account suspended prior to end of billing period

Had a problem with phone being deactivated at 5 pm on last day of billing period. Online check showed  the account had active status, but no calls could be made or received. Callers received busy signal, and later told callers that account was deacti...

Resolved! Services

Can I change my SIM but keep my phone number? 

Resolved! Lost Phone

Hi, I lost my phone last month so I suspended the services as per Public Mobile recommendation. A month later I got a new SIM card so that I keep my current phone number and replace the SIM.  I have asked to pay for the services while logging in so I...