Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I’m trying to get in contact with PM for almost two weeks. We followed the steps to port my sons number from Bell to PM. He responded yes. The network says PM but Bell is waiting to hear from you for the authorization. It’s very frustratin...
just switched over to Public Mobile from Rogers and I’m not able to send or receive text messages from Android users. Anyone have any ideas on how to fix that ?
When I try and resume my activication I am forced back to the login in screen despite already being logged in. It literally says Hi .. My Name and then asks me to login and when I try and login again it says my password is incorrect despite being lo...
I used my desktop PC to log into my PM account this morning. At that time, as I was logging in for the first time today, I was sent an OTP. Fair enough. But an hour later, when I tried logging in on the same PC (which was not shut down, in fact, I ha...
I have lost my SIM (when I was overseas I swapped with theirs and then lost my public later). I now purchased the new Public mobile SIM. How do I activate the SIM? I dont want to change my phone number.
Hi, I recently activated a $15 plan for my son with a brand new number and it seems someone else also has the same number. He keeps getting added to groups in Whatsapp and keeps getting random messages from people.Is it possible for the admins to as...
Hello...My folks are in the united states and would like to add a US Roaming package. Problem is, they Can't Log In because their 2-step verification isn't working as they're already in the US and without the roaming package aren't receiving calls/...
Hi, I am new customer to public moblie. I just open a new account with public moblie and porting my old phone number from freedom moblie to public moblie. It has been 3 days but still something wrong with the my line. My public line still not receiv...
Hello, I have been a public mobile user since early last year and recently my phone has been showing "no service" where "public mobile" network should be. I tried to call the *611 number to update my payment but it keeps telling me "call failed". Wha...
Hello, I am attempting to activate. The plan is purchased but it wants an e sim and i purchased a physical sim. It just keeps telling me my phone is not compatible with an e sim. I cannot get around it. Help
Hi, I’m having issues transferring my mobile number from Rogers to Public mobile. Is there a way to speak with someone at Public mobile to fix the issue. How can I transfer a phone number without having my old SIM card from Rogers? Thanks
I had a phone number that I had been working with for years, and just this month it had suddenly been changed to a random number, I need that phone number back because I have many things linked with that number, I have messaged support 2 times but th...
I am going around in circles. Passwords don't work and have to be changed, error messages, can't get questions answered in any helpful way. I can't even access my account to cancel it. This is unbelieveable
I now save $4 per month with loyalty and referral rewards (old system). How will that work if I switch to the $90 day plan. Will I save $12, $4, or $0 each 90 day payment?
Wifi calling is almost a necessity these days. I'm shocked to find out it's not offered. The company I work for of 1,000 people would all cancel Rogers and switch to public mobile if this feature was available. A bit of a head scratcher. Can an a...
Hi I lost my sim card several month but public mobile withdraw automatically from my credit card. When I try to login to my public mobile account they sent a code for verification to my lost phone. How can I access to my account to report sim card lo...
I literally just joined and have some concerns.Says my account is overdue and suspended when I literally paid the $47.25 an hr ago.Secondly was told would be given temp number when bringing over old number but that has not happened now have zero cove...
I have created account, changed my 2fa number on file but it still asks me to complete 2fa for full access and the number is not mine. Has anyone else had this issue?
I got rid of my plan with public mobile a couple months ago and payments are still coming out. I need to speak with someone on this matter and get it fixed up
I bought a Public Mobile SIM card from Telus today since I need to setup my phone ASAP.I tried going through the process with the app, but it's trying to finalize the process by sending me a code to my new phone number, but it's not connected to the ...
Hi, I just switched to PM via esim but it is saying my esim did not activate. I apparently have a message in PM app but when I sign in to the account to get it, it says they are sending me a verification code for me to retrieve the message to my phon...
