Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A few days ago my iPhone 13 stopped working with public mobile. (No cell service). I had the phone checked at the Apple store today and there are no issues with the phone. Something to do with provider settings. Please help!!!!
Incapable of sending or receiving mms/pictures Please help!!!
Is anyone else having troubles with their service. It hasn’t taken my pay from my account and now I have no service. It won’t allow me to make any changes within my account either. Same goes for over the phone as well. *611 was even worse.
Hi, I am trying to activate a sim card. I am not able to finish the payment. I receive this error message: (We were not able to process your payment. Make sure all information is correct or try again with a different card) I tried the payment with 5 ...
Hi, I am a new user and just trying to figure everything out. I thought I entered a promocode for 2 GB extra for 12 months. I did a screen shot of my info. Shouldn't this mean I actually have 5GB of data each month? The original 3GB plus 2Gb bonus fo...
I have not received my order 296209 for an IPhone 8 with bonus SIM. Order was placed on/around July 1. Although an e-mail received from Public Mobile states this order was delivered, I have not received it. Please call xxxxxxxxxxxxxxxxxxxxxx or em...
Hi there, I have two phone number on my account, however, my wife phone number suddenly stopped working and we received a message saying that we have to make a payment even though we had one card on the account with auto-deposit option, and my phone ...
Is anybody else having issues signing on to their account. It's not sending emails for verification so it says that you have to verify your account it's been doing this for a while. So when you say send an
It is rather confusing to try and understand the different nomenclatures used for supported freq's. I have used 3 different Kospet smart watches, all of which work 100% as expected. I am trying out a 4th from a different company and although it sup...
I recently transferred to public mobile from freedom and I have yet to receive a text confirmation from them. I also can’t receive calls and still pay both of the plans payments. What should I do?
There are several bands (frequencies) used by PM - my question is how do I determine which one or ones are actually being used when I make calls. My device shows I am using a 3G band but everyone says it is 4G. I have seen the page showing the band...
Hello,My phone asks for to enable roaming when I go near Detroit river side in Windsor, Ontario. My postal code is N9Cxxx. Would you please have a look into this issue?Thank youMahbub
I do not have the option to upgrade my plan from the present 1GB to 3GB plan
I am unable to access the internet even though my cellular is turned on and I am not over my plan usage!
This new system you are using doesn't work.I owe 22 dollars plus change but your system won't let me pay that. It says I have to pay $25Why?Kindly fix you system.
I purchased talk/text US roaming bundle add-on. Worked fine first day. Then purchased data US roaming bundle add-on. Now my phone won't work, leaving me with no gps, no calling, no texting...nothing. Have tried changing APN - nothing. I see advi...
How the heck do I get into my account now? I need to cancel it and close it off, that's it! I forgot my password - tried many attempts. Finally got in (I guess I remembered?) but I had to confirm my email.... well your system sent the email AFTER th...
Can someone correct an issue on total data or explain how I get these 2 different amountsHave 1 gig / 1024mb planShows I have used all dataBarely turn on dataUsage history shows less that 100mbImages attachable?
Was sent a text offering me a 4g plan 4gb a month for $42.25 but no matter how I try can’t find it even when I click the long form the text I received? Please help. Thanks
Im trying to upgrade to 4g, but when i open plan add ons there is no option for 4g plans, i recieved a text the other day stating i could upgrade to 4g at 4 gigs for $41.25, im in ontarioNeed helpThanks
I want to update my email id
I recently changed my public mobile phone plan, but the number is the same. Now all incoming calls are going straight to voicemail. Tried to reset SIM, restart phone, same issue. Any fix?
I want to renew my account as I had a problem with the payment and I want it urgently as I am not able to sign in to pay and renew, I am abroad and my account will deactivate in 10 days.I need help from public mobile urgently please to access my acco...
put wrong unlock sim codepuk code need to use sim card
Hello please im trying to login to my account in order for me to renew the new cycle, but they asked me to identify myself through email by send me codes, i dont have access to thay email anymore can pleaE help me login to my account and identify me ...
as the title says. I tried changing browsers, incognito mode, reset password. Nothing. Loggin in to self serve redirects to error page maybe I used the wrong link if someone can give me the good one
Hello, last week I did the port out of Fongo, today I received a SMS from Public Mobile telling me that the transfer was successful. But I still receive my call in the Fongo app. What is the problem?Thank you!!
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