unable to update account

[Joe3879]

I am reaching out to you on behalf of my wife who has been a Public Mobile user for five years.  She has been trying, unsuccessfully to update her VISA information for the automatic monthly payment but has been unable to do so because she keeps getting locked out of her account.  She has been trying to do this for over two weeks and has updated her password multiple times but is now told her account is locked and to try again after 1 hour.  However, when she does so, she just keeps getting the same message.  Can someone please help?  As she is unable to log into her account, she is also unable to connect to this support space.  Her phone number is xxxxxxxxxxxxxxxx and her e-mail is xxxxxxxxxxxxxxxxxxxxxxxxxxx  Thank you.  Joe

[hairbag1]

@Joe3879 

if she's having difficulties, she can also get payment vouchers at Shell Gas or other retail locations. She'll dial 611 tgo add the vouchers to her account. Then deal with credit card issue as noted above.

[Handy1]

@Joe3879  Please remove personal info this is open forum and we are just customers like you trying to help . She will need to creat a new ever safe ID that was introduced few monthes back to be able to log in .then 

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

if you cannot log in no matter what please use this direct link to support to help you gain access and update credit card info 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

hi @Joe3879 

this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again.  Please try

if that does not help, submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437