Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi - can I get upgraded to the "5G 40GB FOR $34/MO" plan that is being offered to new subscribers? Thanks!
I am trying for last few weeks but could not connect with any agent. It's frustrating. I switched to VirginPlus a few weeks ago and now I cannot access my payment history from my public mobile account. I do not know what to do in this situation. The ...
Visiting USA from Canada. Purchased the US talk & text package using my rewards the morning I left. Points were deducted from my account so I assumed all was well. I received the Welcome to the USA message but after reading it I see it doesn't say an...
So I just started with public last month and I paid with a prepaid credit card and now when I try to change it to the prepaid card I bought for this month it keeps saying that it can't do the transaction try again later what am I doing wrong, I'm not...
I am a new customer, have created an account, paid my subscription and already have a physical sim card but cannot access my account to transfer my phone number. I have tried the following steps numerous times:When I login, I am sent a verification c...
Sometimes I lose connection when I'm talking to someone. All of the sudden my cell gets disconnected, and I see no service on my cell. I searched the issue and tried everything but didn’t fix my issue. I called Goggle and tried their solutions but di...
I've been with Public Mobile for 3 months.I noticed today that there is a different company name on my statement, This is what is looks like on my Master Card statement:"PUBLIC MOBILE VANCOUVER BCxxxx xxxx xxxx xxxxPUBLIC PARKING GARAGECommunications...
I’ve been locked out of my account in a never ending loop of changing my password and getting locked out over and over.How can I contact an actual person to help me?
Also, why did I have to create a new nickname to access community this time? There was no sign in link, only "create a nickname" even though I already did that before...
I can’t submit ticket keep going in circles .please help
I activated my service Tuesday night but in a limbo with my EversafeID - it says to reset my pw and a new one will generate, however, I CANNOT RECEIVE calls and texts, can only MAKE THEMHow am I supposed to resolve this since I cannot receive calls ...
I joined the reward points without reading that i will be losing my Reward - Loyalty Recognition and Reward - AutoPay equal to $6 Anyway I can go back to that and cancel the reward point program ?
I can't login to my account
I’m in the process of changing my phone number over to a different provider and I am needing my 6 digit pin to do so. I’ve tried a few that I thought would work but haven’t. Where can I find this??
I signed up on the 10th of Dec and on the 13th saw the same $34 but with 40GB instead of 25gb. Is it possible to get upgraded to this/get the difference added on to my plan. Additionally, I prefer to have an esim, so if I could buy the $5 sim and tra...
Hello, my old phone had an esim and it is no longer working. I bought a SIM card for another phone but i can't get into my old account because if the eversafe and i can't access my old email either. I need help getting my number back and on the ne...
Hello, I switched to a 5G plan about a week ago and when I do a speed test it's only about 60 MBPS. Any ideas? I'm in a major city with 5G coverage
Hi - public Mobile stated I needed an add-on to make a local call eve though I paid $50 for the plan with 50GB. As I could not access parking this morning, I desperately added $40. even with this add on I could not access the network.why did I pay t...
Okay so I was trying to subscribe and it said the payment was processed then it says there’s an issue/error with the page loading please go back to the login and then I had to go to the homepage because the login page was having an error also
When I try to log back into my account, it tries to get me to start all over again to create a new account. I already have one and I don't know how to get past this.
My phone is an iPhone 14 pro. I tried to install the new eSIM yesterday when I subscribed to Public Mobile. The cell number was successfully transferred from Fido. But the eSim activation failed. I tried to find somebody with Telus for help. But I wa...
Is there any way to load the public mobile app on an Apple Watch and set it up with it's own dedicated eSim number? I do not care if it's tied to the main phone or not.
Hllo. My bill is double this month so I'm trying to contact a customer service agent. I receive the following message: Oops, something went wrong. This may be due to a system error, please go back to the previous page and try again.I am also asked to...
This is a bit complicated....Scenario:I have two factor authentication to access something on my work laptop. It calls my current number with PM. I can travel overseas for a few weeks but have to leave the laptop behind.Can't risk corporate asset. I'...
Hello I recently got a new iPhone but keep receiving an error when I try to transfer my number over. I called Apple and they said to contact my carrier to update the IMEI on my account so that the ESIM will work. How can I do this?
Wife is trying to activate subscription, got as far as Step 5 to put in SIM card number, then message comes up SIM card already in use (must have done something wrong here) won't allow to continue and her iPhone goes into SOS mode and can't get out ...
How do you get community rewards? If you answer or reply to some questions, where and when do you see the rewards? Thanks
Hi guysI know this is only online support, but there has got to be a way to escalate a complaint if we are having one with one of the agents here. How do we move up the escalation to somebody higher? Thanks
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