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Forum Posts

Resolved! change plan

how do I change my plan? I signed up years ago and I should be getting about 3x the data for what I am paying for. In the portal, there is just nothing where there should be options for what I can change to. Needless to say SIMon is just wastes my ti...

Ahab by Good Citizen / Bon Citoyen
  • 424 Views
  • 14 replies
  • 0 Bravos

Resolved! Over charged

When I was making my payment it froze and charged me twice. Like to get the one payment back

lakings44 by Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Can’t believe that I lost my beloved number!

Due to Covid 19,I haven't used my phone number for a long time,But I really registered for automatic payment! Today, I found out that I lost my number. This is my favorite number. This number is very important to my business! I can't believe I will l...

fymaysnow by Good Citizen / Bon Citoyen
  • 527 Views
  • 9 replies
  • 0 Bravos

partial activation now sim doesn't work

Hello, I went through the activation process yesterday. I entered my cc number, but I never received a confirmation screen. I got a 404 number. Today, I tried activating again using the same sim card. I now receive a message saying that the sim is in...

cmark by Great Neighbour / Super Voisin
  • 442 Views
  • 6 replies
  • 0 Bravos

switching to lower plan and keeping the bonus add-on?

I am currently having the 3GB bonus add-on when I signed up for $25 plan. Since I rarely use data these days and I am thinking to downgrade the plan to $15 without any data. If I do so, is the 3GB add-on going stay?

jqian6 by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

sending picture text

hello i can receive pictures via text but can't send them , i have a lg phone , any idea?thank you

mike321 by Good Citizen / Bon Citoyen
  • 424 Views
  • 8 replies
  • 0 Bravos

Resolved! Where is my Data connection coming from?

Hi Folks, so this past week I noticed something strange on my phone. I have the Pixel 3a but doubt if this is related to a specific phone. I'm trying to figure out where my internet is connecting to. So situation is this. I use the phone at home conn...

mobileguy by Model Citizen / Citoyen Modèle
  • 536 Views
  • 25 replies
  • 0 Bravos

Porting number to Public Mobile

Curious to know how long it takes to port a number from another carrier to Public Mobile?Bought a brand new Public Mobile SIM card yesterday and set it up as a new number (as per the instructions from the Moderator Team) and then sent a PM to the Mod...

MisLin by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

Account deleted(?)

My phone suddenly stopped working at the end of the month. I figured I just needed to pay for next month, but when I tried to log in I got "your password is wrong" (it wasn't), and then to reset the password I tried and got the error "ForgotPassword/...

Scourge by Great Neighbour / Super Voisin
  • 384 Views
  • 8 replies
  • 0 Bravos

Resolved! no service

Hi all I just added a voucher to my account yesterday , I was out of time for at the most 5 days my account says active but it seems that my sim card isn't working phone doesn't recoginize it I have reset and not picking it up Can a sim just stop wor...

scapper1 by Good Citizen / Bon Citoyen
  • 387 Views
  • 12 replies
  • 0 Bravos

Resolved! Free one month offer for $35 a month plan

Hi,I just started using public mobile for last few days. I was eyeing to get the $30 a month offer and could not manage to buy the sim card for couple of days only to realize that it jumped to $35. Still I went for it cause I saw I would get a free m...

imti041413 by Great Neighbour / Super Voisin
  • 389 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: New Plan: $35 for 2GB

Hi there, I purchased had a very helpful clerk at London Drugs activate my new account online at the store this evening only to get home and realise he had entered my email incorrectly ( he entered .ca when it should be .com) I have set up the Self-S...

jayncee by Good Citizen / Bon Citoyen
  • 559 Views
  • 44 replies
  • 0 Bravos

Resolved! SIM Swap

I think someone has stolen my SIM number. My service stopped working, and I checked my SIM card number in my phone vs the last 4 digits of the one on my Public Mobile online account and they do not match. I have suspended my service until I can go ge...

cfrancoeur21 by Good Citizen / Bon Citoyen
  • 884 Views
  • 13 replies
  • 0 Bravos

Resolved! Need a Password reset?

Hey there, I am locked out of my account and think I might have messed up the spelling on my security question for a reset, what do I do?

SwitchbladeX by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Resolved! Data usage already?

I just activate my SIM an hour ago, I didn't do anything yet....haven't sent out anything, but my data useage is already 5.356 / 250 MB? How come??

ShelleyChen by Great Neighbour / Super Voisin
  • 508 Views
  • 4 replies
  • 0 Bravos

Sim card no service

My sim card has no service after using aeroplane mode and no matter what i do i cannot get service back.I have resetted phone, removed sim and my bill is paid.I think there is a problem at the carrier end.My SIM number is: xxxxxxxxxxxxxxxxxxxxxxxxxxx...

eone23 by Great Neighbour / Super Voisin
  • 309 Views
  • 6 replies
  • 0 Bravos

Loyalty and Auto-payment Reward

Hi there. I've been with Public Mobile coming up to 2 years. My bill statementindicates that my monthly bill payment is $26 dollars. $2 rewarded for loyalty and $2 for auto-payment. My monthly billing charge is currently at $30. I'm just wondering if...

lcam77 by Great Neighbour / Super Voisin
  • 521 Views
  • 6 replies
  • 0 Bravos

Google Maps Does Not Work With DATA

Google Maps Does Not Work With DATA Last month, my Google Maps was working perfectly fine while my data was on. Now, Google Maps does not work at all when data is on...Google Maps works perfectly with my wifi, but not when my data is on. When I'm out...

hebapublic by Great Neighbour / Super Voisin
  • 545 Views
  • 12 replies
  • 1 Bravos

Resolved! PLEASE HELP.

I hate how you can not talk to anybody. I’ve been trying to cancel my plan for 2 weeks straight. I can’t even log into my account when I click”my account” and the email that is 1000% the one used for this says can’t verify email. When I call it says ...

Nileblanc97 by Great Neighbour / Super Voisin
  • 520 Views
  • 7 replies
  • 0 Bravos

Resolved! Number change

Hi everyone I am wondering if there is any way to pick the last four digits of my phone number. I have been on PM for about a year already

RyanFox by Great Neighbour / Super Voisin
  • 297 Views
  • 11 replies
  • 0 Bravos

Resolved! port in trouble

I received a voicemail that my transfer didn't work because there was another transfer. How do I fix this??

aungiedekok by Great Neighbour / Super Voisin
  • 632 Views
  • 5 replies
  • 0 Bravos

Resolved! How to access 2nd telephone number on my account?

I wish to add-on data to a 2nd number I have on my account. I registered 2 mobile numbers and pay monthly for both numbers and plans. I wish to add-on to the "non-base" number or, in other words, the 2nd telephone we currently use with our account. T...

hiker25 by Great Neighbour / Super Voisin
  • 691 Views
  • 11 replies
  • 0 Bravos