Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is this normal? I run a speed test without hotspot on and off. I'll hit up to 40mbps with hotspot off and barely 1mbps with it on. This is unacceptable for me as I use my data for work. Can someone confirm?
Hi everyone, I'm incredibly frustrated as I wanted to move over from Fido to Public, having heard great things. I was able to complete all steps for pre-activation UP UNTIL I was asked to "Scan this QR code to quickly download the app and finalize yo...
Every time I make a call that is any longer than 1-2 hours, it cuts my call off, and it's constantly doing it. I need to know what is happening or how I can get this fixed. I was even on call with the cra and I been waiting for an hour with them and ...
I inserted the SIM into the phone prior to the transfer being completed now cannot get my phone to work
Are there options to add data for trips to Europe?
How do I create a ticket
Is there issues payin
I am new to smartphones, just got my first. Activated my public mobile account a month ago, but haven't been able to get my data portion to work except when on WiFi. Phone works, but can't get text or email until I get connected to WiFi. Any thoughts...
I want some clarification on the topic. I received an email stating I have received a "Top 10%" badge for the month of March.If I understand the system correctly (as per solution posted by @hTideGnow) , I will be getting $5/5 points as a reward appl...
Here I thought the issue was due to me using a BLACKBERRY Z30, and now I see that its not just me, but PUBLIC MOBILE / TELUS MOBILITY just arbitrarily decided to shut down access to the most important part of mobility life, with some excuse such as c...
Hi there; My mom lost her SIM card while travelling, so unable to get a OTP to log into account; how would we get a new SIM card?Thanks,Adil
Since April 3rd I have got charged 6 times at $17.25 and I only have two accounts one for each of my daughters. How do I fix this? And make the best of this one of the accounts are not working. Help!!!
I need to bypass
I just activated my account and transferred my phone number. Now I cannot receive any IMessages or Facetime calls. I tried " Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. " And it's still not working. Any sugge...
iPhone 14just bought the plan yesterday and didn’t realize I can’t revive or send text messagesalso didn’t get the 10$ referral code on my account
First let me explain. I am on a 4G plan with 30 Gb of data that I got just after Christmas this year. I have been with Public Mobile for almost 4 years. I am on Auto pay. I am on the old rewards so I get $6.00 off my bill a month. I still had 6 Gb o...
Hi, I transferred my Roger's phone number to Public Mobile yesterday, however, I can only make outbound call. I cannot receive inbound call and text.
im trying to subscribe all m’y cards info are good and valid have enough in m’y account and always says payment fail try again later its been a week on trying I have a visa débit and says its accepted
transfered from Bell 2 days ago, after contacting an agent at Public mobile, I still can NOT send or receive text messages. It's becoming frustrating and time consuming.
I saw that you can earn 1-20 community points for participating in the community. How does this actually work? I read online "Community standings are released the first week of the following month, and Give Back points are added within 48 hours." Wha...
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I need someone to help me change my payment information on 3 phones. I am about to have a coronary. I hate this site.
Hello,I bough a 3GB add-on data at the end of last month, and just used about 0.2 GB, but it suddenly disappeared and I can't use, no response even I issued a ticket. Anybody has idea?Thanks,Tian
I switched to the new PM Canada/US 50gig plan. Do I need to turn on roaming when I cross the border?
I wish I could phone a support line so I could scream and yell. More than once I’ve purchased a US roaming add on only to find that it doesn’t work when I arrive in the US. I then spend hours trying everything to get it to work. For this trip I purch...
I transferred my phone from rogers like a week ago, I received the text message telling the transfer was complete and I cannot receive neither send text messages yet. help please
A ongoing payment investigation made on the Public Mobile side, when I raised a double charge issue, My Visa card was being double charged twice a month, every month between August 2023 until Feb 2024) once I noticed the double charge I contacted pub...
Please help
Is this normal? I opened a ticket on Tuesday, followed up on Wednesday and Thursday, and now it's Friday and I still do not even have a single response. It's like they are going into a black hole. As there is no phone support, this is maddening. What...
HI there, Im just wondering if theres a temporary pkg that can be purchased when travelling to Cuba?
