Stuck in a loop with Eversafe + cannot receive CALLS or TEXTS

[Biscayne05]

I activated my service Tuesday night but in a limbo with my EversafeID - it says to reset my pw and a new one will generate, however, I CANNOT RECEIVE calls and texts, can only MAKE THEM

How am I supposed to resolve this since I cannot receive calls or texts?

 

[hTideGnow]

HI @Biscayne05 

it is the porting not done and hence you are not receiving text and cannot login. Put the login aside first and let's get the porting completed.   I will send you a number to call the Poring support team, they will fix it for you.  Please check your Community inbox

[Sansan]

Please send a message to customer service representative at the link below to fix. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437