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Refund for add-ons I was not able to use

Great Neighbour / Super Voisin

@CS_Agent Hi, I purchased three separate data add-ons earlier this month is preparation for a vacation trip, but during the trip I was not able to use any of the add-ons and was forced to change my plan to a higher data allotment plan to be able to use data. I'd like to receive a refund for the three add-ons that I did not use since I only used the data from the new plan that I purchased.  I tried submitting a ticket about this issue, but I kept getting error codes when clicking the link that I was given through the chat feature over the  past two weeks.


Mayor / Maire

@behrozhenayat  use this direct link to support and ask if they can compensate you 

send a  private message   To CS_Agents click          

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Mayor / Maire


I'll be surprised if you get the requested refund as PM says no refunds. You can ask though eh...


Mayor / Maire

HI @behrozhenayat 

was that a US raaming?  usually it will work if you can connect to T-Mobile or AT&T.  

But f you really cannot use it, agent usually able to put the fund back to the account.  Please submit ticket with agent here:



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