Resolved! Roaming outside Canada and US, does it exist?
Just trying to clear up this question TIA
Forum Posts
Resolved! Paying your bill before the due date while registered to Auto-Pay
I'm a new Public Mobile customer. So far I LOVE the service. I'd like to register for auto-pay but when I did I realized that the payment comes out on the 6th of the month. I pay ALL my bills together on the first. If I were to register for auto-pay ...
Resolved! New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout
I activated my Public Mobile account on Fri Nov 15 2019. Signed up for the $15 plan.Creating my account and activating online was easy and I originally obtained a number from Public Mobile before I ported my prepaid 711 Speakout number as I was advis...
Reward credits not being applied to my billing
Hello...on my past two billing statements my reward credits have not been applied. Who may I speak to to have this resolved? Thank you.
How to get a refund on a cancelled account
Hello pm, I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.
Resolved! Large volume of overseas calls/hang ups in the last 24 hours.
I know everyone is getting fraud/spoof/fishing calls these days. However in the last 24 hours I've had about 30 calls from "011" and other international numbers. Some say Albani, some Guatemala, some Montenegro, and some say "Chad". Each time the cal...
Phone compatibility
I understand Public Mobile's setting for 3G is 850/1900 MHz. My device shows 2100/850/1900 MHz. Will my device still work on PM's network? Please advise. Thanks, Gord
Resolved! iPhone Users...
Hi, So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced ...
Resolved! New $60 promotion
My wife and I just signed up on the 13th and wondering if I am able to receive the new 10$ per month for 6 months promotion that was announced on the 15th?
Resolved! New activation
I just activated my sim and chose wrong plan. Went to change plan but system wants me to pay full price and not deduct what I previously paid for the incorrect plan (I wanted the $50 plan but chose $35 plan by mistake. Messaged mods but not sure when...
Resolved! Payment due date
I am a little upset with the company. I was supposed to be paying for a 30 days service, but I realized that my payment date has been decreasing in the last 4-5 months (it should be on the 20th but now it’s on the 16th of each month), so it means tha...
My daughter’s registeration
Hello.I have signed up for my daughter's registeration, and whenever I reach the transaction stage, it keeps showing error. I have no idea if it worked or not. Could you please check on this?
Email User ID Not Valid
Hello,I went to a Loblaws kiosk in mid August and paid for a sim card. The guy was very nice helping me to register my sim online on his laptop to get my phone working right away. But some how I could not sign in when I got home using my smartphone. ...
pay my plan
i need to pay my plan, step by step, please
how can pay my parents plan online?
my parents had 2 public mobile with 10 CAd. i need to pay their plan to active the number again.
Resolved! Walmart SIM
I read over the threads posted before regarding purchasing SIM from Walmart and got refused. I remember somewhere in the forum people mentioned they got free SIM card from Walmart as well. Wondering was that just for certain time promotion or Walmart...
no servic iphone4
I have a no service message on my iphone4 how do I solve this issue?
New activation with number port error
I just registered on public mobile and wanted my number ported. The number that was activated is different from the one I provided by one number. Please get me the number I requested.
Operating my phone number outside Canada
Dear Friends, I will be visiting India and other countries. Under my current CAD 15 monthly plan, how can I receive calls being outside Canada? Is there any add-on or other plan? Will I be able to do sms from other countries? Dr. Hasrat Arjjumend
Resolved! error activating - incorrect ESN/MEID
After setting everything up and putting in my new sim. I received a text saying go to public mobile.ca click "contact us" and complete the SIM and activation form. You'll need to provide the correct ESN/MEID from your previosu provider.I cant find wh...
Can't register my credit card
Hello, I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on thei...
Error: Sim not provisioned
My device is Its one Plus 6T. It was working fine with public mobile network. I recently went to U.S for a week. Once I was back to Canada, the network somehow stopped working Error: Sim not provisioned. Contacted Moderator and I am still not able to...
Resolved! No data
I recently upgraded my phone to a new doogee s90 pro.Now I have lost my data unless I use my wifi.I have 900 mb data unused, my roaming and data are turned on.Is my new phone not compatible with your provider?
Resolved! Help - Missing auto-pay and refer-a-friend credits
Anyone able to help me with this? First time posting. Missing credits from two of my three accounts. Thank you.
Payment issue
My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am s...
Find store page not working?
The "Find a store location" page isn't working for me. Specifically, I am trying to search for stores in Alberta.https://www.publicmobile.ca/en/ab/store-locatorFor now, I was able to use Google Maps to find stores in my area. However, is this an issu...
how can i get previous call history?
as said in the title,how can i get previous call history?
My sim card is not working
I try my boyfriends phone the sim is not a working right the sim number is **************** the service isnt working. Please help me out.
Resolved! Regarding new setup
I activated my card and selected the 50$ plan and according to website it says any card activated from 15 Nov to 23 Nov we get 10$ off for first 6 months. I did not get it and I made a payment of 56$ for the plan and when I login it tells me I have 2...
Resolved! Lost username and password
I have lost my username and password. I need to update my payment information and cannot access my account.
