Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Some of my text messages are going to a different phone number. The number it is going to is one of my other Public Mobile accounts. The only way they are connected is through email address. I was wondering if this has happened to anyone else.
Help I need my account number my account is suppened and i dont know my pin
Hello. What does an x under a partially filled signal bar icon indicate and how can it be solves. Also seems as though outgoing voice calls have muted voice volume. Could the two be connected. We have just come through a winter snowstorm overnight, c...
Locked out my account
My other half lost her phone and is now completely locked out of all of her accounts, most importantly her Google account which has all of her stored photos and her email as well. Two factor authentication is done through her phone and unfortunately...
I have shut down the page while payment was happening. The bills werent paid but when I try to activate the sim again, it tells me that it isnt valid when it was just fine. my sim card number isxxxxxxxxxxxxxxxxxxxxxxxx and if I have created the accou...
Wondering how to access the free month of service advertised in the black Friday promo? I was billed for both Nov and Dec.Thanks for the info
Hope someone can help me. I recently changed the SIM on my daughters phone and now the line is not working. I tried to enter a ticket but I cannot verify even when I am entering the right information. Not sure of where to get next to solve my probl...
Hello, I can’t remember my email/username for one of my accounts and need to update my visa expiry date.
Does anyone find their network/phone drops calls more than usual with Public? Trying to convince my partner to join but he's uncertain given how often I disappear from the other end of our calls! Is it my phone or the network? Thanks!
I have recently switched emails & phones, still have same SIM card. Just having a lot of difficulty accessing my account to make the necessary changes.
I recently purchased a refurbished "Like New" Pixel 4a from Public Mobile. I did not receive a Quick Switch Adapter, When purchased brand new it comes with the adapter, needed to transfer data/files from old android phone (larger connector) to the n...
No service
I'm sure this has been asked, I've already tried Chatbot and it says service unavailablecontact CSA who I've communicating with.Problem is I haven't been able to communicate with a CSA? I signed up to PM 4 or 5 days ago, I didn't receive the one time...
I keep getting the message on my phone sign in to fido Network I would like that message no longer to be coming up on my phone anymore it's annoying me.
I just set my mom up on Public Mobile and the payment went through but shows up as KOODO ?? Did KOODO but public mobile? I know they're both related to Telus but my payments have always come up as Public Mobile. Did the activation online.
My SIM card is locked and I need to PUK code to access my phone - how do I unlock/get PUK code?
after I transfer my number from charter mobile provider can not receive incoming call edited: label correction - community to joining public mobile
Hi there,I'm trying to transfer a 672 number from freedom to Public Mobile but keep getting an error message, anything i can try?
I started creating an account a couple of days ago but did complete. Now when I try to complete I am told that my number is invalid
It used to be just hoovering over user name to be able to see when such user registered with Community. Now you have to click on user name to see that and much more details.
When you call our phone, there is a message that says the phone number is not assigned. We do not use this phone after much the summer. But payments have been withdrawn from our credit card. So what gives. SIMon is no help and I don't know how to ...
If I buy data add on, do they expire each month ?
Just activated new PM sim card number 43*********. Created and registered my account. Cannot find how to auto pay.Balance is incorrect please helpIs it possible for someone to call us at 43********* please
Hi, I changed my credit card in my bank, I forgot to change it in my public mobile account, so the service was suspended. I already changed my new credit card information in my account, clicked on "make payment" so I can pay the due amount and re act...
Problem with the system savings passwords and security passwords 2nd time I even bothered first time I didn’t take a picture of my account number if I find another cellphone company that could possibly compare 2nd attempt not long ago wanted to check...
Need pin to set up new SIM card in phone, I send it to my email but nothing ever comes in my email box, how do I set it up!
I need to long term US calling package vs one only for 10 days. Is there one out there?
need to reset my pin
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