Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched to Public 11 days ago and it turns out my incoming calls are now working and half the texts neither... I'm trying to create a ticket and the system is down as well. Is there any other way to get help? This is very frustrating.
I am trying to resume activation but the website keep sending me to login page which kept telling me the password/login ID aren't correct. I paid yesterday and I've got my SIM card now. How to activate my SIM card and transfer my number to Public Mob...
I lost my phone and sim card, I can't log in because I have been locked out of my emails, I can't recover my emails. How do I cancel my old subscription? Is there a contact phone number or email where I can talk to a service representative? I can't d...
When I log in to complete my activation, I am brought to a page with 2 options - "Resume Activation" and "Go To Login Page" - when you click on either, it brings you to a login page. When I enter my information in the link opened by clicking "go to l...
I changed my plan from 20GB to 40GB yesterday and expecting faster network service but it is not. I discussed with a few experts and thank you again for your help. Please allow me to address this issue again today in a separate ticket. I live in Grea...
this is what I suppose to got. I had just 10 dollors credit. $10 dollors off in credit, $dollors welcom reward point , and 15% in point on every billI have not got it. please help
Who do I contact to get the $10 promo code credit after I signed up?
Need to port a number need to create a ticket. @CS_Agent
Please help
I placed my Order Aug 24th, its now the Sept 12th. I was not given any tracking number and struggle to ever get into my account and im unsure of what steps to take next or if a agent could give me a E-sim instead at this rate before my next billing c...
Just newly joined the Public Mobile, and realized the data functionality was very poor around the Alpine Village in the Kawartha Lake area. Hope this will improve at the coming months. As the Rogers or Bell has minimal issue to the wireless/data fun...
I’ve been locked out of my account for days no matter if I wait specific kick out times how many times I reset password I am still locked out! I need my phone Now!
Hi thereI have now been locked out of my account for 6 weeks. Whenever I try to get my password reset it just says to wait 60 mins and try again. I can’t sign in because my account is locked and I can’t report a problem because I need to be logged in...
Hi, I did the porting from public mobile to telus a week ago and now I can't access my Public Mobile account. I need to print my last bill but I can't because I can't access my account, any suggestions on how to get it? Thank you so much!!
I am trying to retrieve my account to pay a bill. But it won't take my email or full credentials. Saying the email is inexistant but showed that i have this rmail already in the system.
Does anyone know the link to submit a ticket with bypassing chat, bot, keep getting code 404
I currently have the basic $15 plan. I will be traveling to the US. If I switch to the Canada/US plan for 1 month, can I easily switch back to the $15 plan?
When I signed up in June, I paid for 3 months upfront and was told that it would be $39 per month thereafter. Now I just got a huge bill and it was for 3 months in advance again. That is not what I signed up for and I have no one to talk to. Your cus...
How do I get my Sim manually released, I’ve been unable to speak with an agent.
Phone recently activated, had no issues until today. I can't access the network. Can I get some help please.
I’m I haven’t changed any settings. Woke up today and my phone no longer sees the network. It searches and then can’t find anything. It doesn’t say SOS or no service just four dots. Restarted my phone. Reset the network settings. Still no luck. I can...
I've just purchased an eSim. It installed fine. But it seems like it's just copied my original Sim card's phone number. I purchased an eSim to get a 2nd phone plan. I'm worried that it has just replaced my physical Sim and not added a new one. Though...
I'm trying to set up a new sim card and activate my husband's phone, a code was sent to his phone but the darn phone needs to be active. What a rigmaroar, how else do I get that dam code? I am so frustrated with this company as nothing and I mean ...
Any addon to purchase so I can receive phone calls or messages in Romania?
New customer here. Trying to get a new esim as I deleted in error last night. I am being told. None are available ? Now my number ported. But no esim. Help ! @Cust_agent
Trying to log in ( full access ) , They are asking to confirm my account by getting a 6 digit Eversafe code which they are sending to an unknown number, not my registered number. Also, I could not choose email as to option to get the code instead.
I registered and paid for a new plan. Then Public mobile doesn't allow me to log in. It keeps prompting the login page or activation page. So I can not create a ticket to get a real agent to help me. Now it's a dead loop. What should I do?
Is there someone you can talk to if you have problem activation eSIM
i added 300 international minutes to my plan 2 days ago for $15 but I cannot make a call to Europe (Switzerland
I accidentally ported over the wrong phone number
