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Resolved! Paying your bill before the due date while registered to Auto-Pay

I'm a new Public Mobile customer. So far I LOVE the service. I'd like to register for auto-pay but when I did I realized that the payment comes out on the 6th of the month. I pay ALL my bills together on the first. If I were to register for auto-pay ...

ecashmore by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

How to get a refund on a cancelled account

Hello pm, I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.

Jasonlink by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Large volume of overseas calls/hang ups in the last 24 hours.

I know everyone is getting fraud/spoof/fishing calls these days. However in the last 24 hours I've had about 30 calls from "011" and other international numbers. Some say Albani, some Guatemala, some Montenegro, and some say "Chad". Each time the cal...

BenKayfetz by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Phone compatibility

I understand Public Mobile's setting for 3G is 850/1900 MHz. My device shows 2100/850/1900 MHz. Will my device still work on PM's network? Please advise. Thanks, Gord

gordsabean by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! iPhone Users...

Hi, So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced ...

Obice by Model Citizen / Citoyen Modèle
  • 34 replies
  • 1 Bravos

Resolved! New $60 promotion

My wife and I just signed up on the 13th and wondering if I am able to receive the new 10$ per month for 6 months promotion that was announced on the 15th?

Gunner17 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! New activation

I just activated my sim and chose wrong plan. Went to change plan but system wants me to pay full price and not deduct what I previously paid for the incorrect plan (I wanted the $50 plan but chose $35 plan by mistake. Messaged mods but not sure when...

Jonnyreloaded by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Payment due date

I am a little upset with the company. I was supposed to be paying for a 30 days service, but I realized that my payment date has been decreasing in the last 4-5 months (it should be on the 20th but now it’s on the 16th of each month), so it means tha...

My daughter’s registeration

Hello.I have signed up for my daughter's registeration, and whenever I reach the transaction stage, it keeps showing error. I have no idea if it worked or not. Could you please check on this?

ksrf2004 by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Email User ID Not Valid

Hello,I went to a Loblaws kiosk in mid August and paid for a sim card. The guy was very nice helping me to register my sim online on his laptop to get my phone working right away. But some how I could not sign in when I got home using my smartphone. ...

Strinh by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

pay my plan

i need to pay my plan, step by step, please 

BasamAsaad by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Walmart SIM

I read over the threads posted before regarding purchasing SIM from Walmart and got refused. I remember somewhere in the forum people mentioned they got free SIM card from Walmart as well. Wondering was that just for certain time promotion or Walmart...

cat2019 by Great Citizen / Super Citoyen
  • 24 replies
  • 0 Bravos

no servic iphone4

I have a no service message on my iphone4 how do I solve this issue?

bouchuRe8 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

New activation with number port error

I just registered on public mobile and wanted my number ported. The number that was activated is different from the one I provided by one number. Please get me the number I requested.

foxchoir by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Operating my phone number outside Canada

Dear Friends, I will be visiting India and other countries. Under my current CAD 15 monthly plan, how can I receive calls being outside Canada? Is there any add-on or other plan? Will I be able to do sms from other countries? Dr. Hasrat Arjjumend

harjjumend by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! error activating - incorrect ESN/MEID

After setting everything up and putting in my new sim. I received a text saying go to public click "contact us" and complete the SIM and activation form. You'll need to provide the correct ESN/MEID from your previosu provider.I cant find wh...

moose282 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Can't register my credit card

Hello, I recently got a new credit card. When I try to register it I get a notification that "the credit card transaction was denied by your card issuer", so I contacted my bank but they said they could see the registration and it looked fine on thei...

hvalg by Good Citizen / Bon Citoyen
  • 13 replies
  • 1 Bravos

Error: Sim not provisioned

My device is Its one Plus 6T. It was working fine with public mobile network. I recently went to U.S for a week. Once I was back to Canada, the network somehow stopped working Error: Sim not provisioned. Contacted Moderator and I am still not able to...

Dvjvva by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! No data

I recently upgraded my phone to a new doogee s90 pro.Now I have lost my data unless I use my wifi.I have 900 mb data unused, my roaming and data are turned on.Is my new phone not compatible with your provider?

deancoles by Good Citizen / Bon Citoyen
  • 48 replies
  • 0 Bravos

Payment issue

My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am s...

Halimanur03 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Find store page not working?

The "Find a store location" page isn't working for me. Specifically, I am trying to search for stores in Alberta. now, I was able to use Google Maps to find stores in my area. However, is this an issu...

Danneyland by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

My sim card is not working

I try my boyfriends phone the sim is not a working right the sim number is **************** the service isnt working. Please help me out.

R3kk by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Regarding new setup

I activated my card and selected the 50$ plan and according to website it says any card activated from 15 Nov to 23 Nov we get 10$ off for first 6 months. I did not get it and I made a payment of 56$ for the plan and when I login it tells me I have 2...

Hp2907 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Lost username and password

I have lost my username and password. I need to update my payment information and cannot access my account.

AmyParadise by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos