Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I subscribed to a monthly plan. I received a sim card. I installed the sim card and downloaded the app.The app does not let me transfer my number. The button is there but there is no response.When I try to activate from my account on my pc webpage, i...
I received a text from public mobile that I can get access in the US for as little as $10 but when I go to sign up the amount charged is $15.
i have only 8 minutes left of my 100 min on my plan..I am going on a road trip for 10 days to the US. If I buy an add on US roaming for $15 does that extend my time.thx
I recently transferred a number from another carrier and subscribed to public mobile via esim. The subscription went well but I wasn't able to receive or send text messages even if phone calls and data was working. I waited 24 hours and still wasn't ...
I've had me and my 4 family members lines on Bell since they were MTS, I've always stayed with them because we absolutely need the Unlimited Data which Public Mobile was never offering up until now.. so I'm trying to figure out which lines I should n...
This plan was previously only available in QC, now Canada wide.$50 for 40 GB Canada-US Data at 4G SpeedUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingThat includes the roaming while in the US? Th...
One of my Friend Referrals is having a hard time paying his bill and his Account has had Pre-Autorized Automatic Payments enabled since day 1 of joining Public Mobile.His credit card is not expired, It is working for everything everywhere else aside ...
Would like to combine two logins/accounts into one. Is this possible, and if so, how?
I have a teenage daughter (yes, thank you in advance for your consoling words, haha), I would like to either:(a) limit who she can text or(b) disable texting on her cell account.Thank you kindly
How long does it take for someone to get back to you after entering a ticket
On the 50GB Plan, if you have Data Add-ons that are grandfathered in and don't expire, once you hit your 50GB will it begin using Reduced Speed immediately or will it first try to use your Add-ons before reduced speed?
Is it just me, or did anyone else notice this new Promotion Plan? I just went into the 'Change Subscription' part of My Account using the Mobile App and seen this $50 • 40GB Canada-US Plan available in Manitoba, so I'm assuming everywhere else as wel...
I have lost my sim card and the new sim CARD can not be registered to the old number as i am unable to login in to the account to make any changes?As soon as I try to login, it sends a verification code to my old sim which i don't have anymore in my ...
Hi All, I quickly wanted to check on this. If it’s get a new phone and would like to activate esim on that while deactivating it on my older device? How does one do that?Is it possible to get a new esim for the next device?
I noticed that recently since the new update a change was made to the Data Add-ons, to which they expire 30-days after the original purchase date.. these used to roll over and would never dissapear if you never went over your data limit and never use...
I didn't get notice about this and bought $30 dollars worth of data recently expecting it would be the same as before. Super frustrating, profit>people I guess.Could a Public Mobile Support person please private message me regarding this? I wasn't ab...
I try to entertain the fact that there are two sections on The Community and began using both to post a variety of different things. Doing this I have noticed in the 'Get Support' there is alot more action and responses than in 'The Lounge', almost a...
Hi, I did try to subscribe a new plan, with migrating my number from fido. However, the app or even we page shows me error while doing subscription.
Can not update credit card nor address. Is there a real person I can speak with and not texted
I was checking my data usage because it has been getting used way more for some reason. I keep seeing that i've used data around 10pm... But i'm on my wifi at home.... it doesn't make sense.
I used up my monthly data before June 30. My next monthly plan should be started July 14 (today). However when I checked the usage online (Public Mobile website), it shows I used some data in July before July 14. Are there any reasons because I have ...
https://subscribe.publicmobile.ca/en/ns/activation/plans/40GB-4Gspeed.. it is showing in my area, so no longer Quebec only!!
My phone was blocked by Bell awhile ago (reported stollen and found). It now works with a Bell sim but shows SOS with Public Mobile Sim. How do I get Public Mobile to sync up and unblock the IMEI? Ok
Hi All, I ported to Public mobile around 2 hours back. I can send messages to people (10 digit numbers), call phone numbers and also use data.Oddly I can't seem to get the code for 2FA logins (even for eversafe public mobile login) along with banks a...
I have purchased a 43 dollar package. But unfortunately my phone does not support Esim. Now I want to discontinue my subscription because i already have purchased another package with different service provider.
Hello, this morning I accidentally added on the UK package on my account and was charged $225. Can you please refund me and remove this add on?
Hi,My phone has a dual SIM capability. I constantly travel between the US and Canada and have a physical Public Mobile SIM for use in Canada and an eSIM from another provider to use when I am in the US. Since I have been doing this for a while, I kno...
Hi,i mistakenly added on $30 for a US roaming package in the US and would like to be reimbursed. How would I go. About doing this please? thanks.
@CS_Agent help, I'm stuck in an endless loop. My daughter lost her phone and it is her number (the lost one) on the account. So I can't login to my account... can enter email and pass but can't receive the access code.
