[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Error message
My husband has been trying to submit a ticket via his account regarding the incorrect charge of his account and keeps getting an error message.
Resolved! Monthly charges to separate cards
I am being charged the monthly subscription on two separate credit cards. How do I get credited for charges that go back to April?
Issues with Roaming in USA
I really am trying to like Public Mobile, but it's getting quite difficult. I even signed up for a three-month payment because I was optimistically confident it would work!I upgraded from a $40 per month to a $65/month plan because it was supposed to...
Resolved! Promo SAVE $5 on a 90 day plan
If I’m still on the old platform, getting cash rewards, ( Loyalty, referring friends and auto pay ) will those still apply x 3? Or will I lose them and be bumped into the points program? I’m currently get $17 in monthly discounts. Thanks!!!
Resolved! sim and esim
I already had an esim card activated on my iphone, can i purchase a new physical sim card with same phone number to be used on my ipad or some devices? I just wanna to use the data function of the sim card to access the Internet on my ipad.
Not given the $1 off for year four loyalty reward
How do I go about asking again why I am not getting $4 off per month for loyalty. I asked this months ago and I was told it was being looked at but nothing has happened. Can anyone guide me through the process. I know that $5 is the maximum which I...
Renewing Plan
Visa payment didn't go through now I can't login to my account to add funds. I get :1. Resume Activation or 2. Go to Login Page.Both take me to login page that won't allow me to login. Thank.
Payment
having trouble with payment and my plan is no longer working @payment
Purchased data no show
Purchased data but not showing up on my account
Can't get past esim compatible
We paid for three months and I can't get past your phone is not esim compatible what am I doing wrong
Trouble activating eSIM and getting service
I just swtiched to Public Mobile and cannot access service
cant update card your site is so bad!!!!!!!!
violation of terms of service
Resolved! My partner account is self-serve account is locked
My partner Public mobile phone 647-xxx-xxxx. Her self serve account xxxxxxxxxxx is locked, because of too many attempt to login last night trying to login to purchase the US roaming add-on. And she can't login to the community to send a message to ...
Very Slow website
Why is public mobile website so slow, it takes for ever to make changes on Public mobile website.Why don't Public Mobile have a plan with 4 GB or 5 GB.All plans are 1 GB or 20 GB's or more
Resolved! Voice Mail while in the US without an add-on
Hi all,Both my wife and I are PM customers. Both of us crossed the border for a short stint and did not purchase an Add-on, thinking that all calls would go to voice mail while we were gone. A few people told us that they tried to call to leave messa...
Points System
This new point is confusing.I’m not receiving as much points as I should. I’ve been with PublicMobile for 4 years now (2019). I referred 3 people who are still active. I have autopay which should give $2 off/month. With the old reward I know I would ...
Phone Hacked
Yesterday a message popped up on my iPhone indicating that a device had been added to my iCloud account and if that I did not add the device, I should delete it.I found that it was another iPhone which did not belong to me, so I deleted it.Then a mes...
UK calls.and texts
I'm going to England & Scotland and plan to get a prepaid SIM card while there. Will I be able to use calling or texting with my phone number?
Porting in number from Virgin
Hi, I signed up with Pubic Mobile 2 weeks ago and I transferred the number I previously had with Virgin. Can you confirm that the number has been successfully ported over to Public Mobile?My problem is I can call out but people cannot call or text m...
Resolved! Why am I getting, "Email Address and Password do not match"???
When I use a computer, I get this every time. Then I enter the SAME password a second time and I get in! Is this happening to anyone else? Any solution, folks?
Lost of SIM
Lost my sim card so can't receive the verification code even I have already purchased a new SIM, there's no way to contact anyone can someone please help?
Can’t hear calls and they can’t hear me
Just set up my SIM card today.texing is working perfectly however when I call, the call goes through but they can’t hear me and I can’t hear them. Also, on my iPhone the speaker option is blacked out so I can’t use speaker phone. Also having issues w...
@cs_agent
Need to talk to an agent asap. Double charged
Activation
We signed up September 4 paid 3months then when I downloaded the app it said my phone could not do esim. So I ordered a sim card we received the card on the 12th put in the phone would not activate. Went back to the app and could not get past the mes...
Resolved! need new esim transfer
esim transfer did not go through with my previous carrier and will need to request another transfer.
Resolved! Missed payment help!!
Hello! I have been with Public mobile for years. I just got a new credit card as my previous one expired. I had not yet added the updated info to Public mobile. I got a text today saying my services have been suspended as my payment did not go throug...
Resolved! Access to my account
I lost my phone and eversafe cannot send a 6 digit code to me because I no longer have the phone. I want to register a new sim and a different phone to my account but cannot access my account to do it. Eversafe does not provide an opportunity to requ...
Resolved! Data add on
I just bought a data add on thinking it wouldn't expire since I remember using a data add on previously that I used for many months...But it looks like this one expires in 30days! I definitely won't use it all in 30 days. Is this a new thing that the...
Resolved! Need a refund
Hello, I just purchased a plan with e-sim ,but apparently my phone is not e-sim compatible .I need either a physical sim card, or a refund.thank you
Resolved! Please reset my voicemail password
I tied going via voicemail and via web interface. None worked.Thanks
