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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost Sim card

How can I get a replacement Sim card for the same connection number I have?

Issue getting into My Account

Displays the following error:{ "message":"Request header or cookie too large"}

Resolved! Self serve

What is my self serve account

New Credit Card Fee - How else can we pay?

Resolved! The email address I used at sign up wasn't valid at store. How do I enter another email address for

When I signed up for public at store I must not have gotten the email address signed up properly. How do I get my rewards points added to a new email account and sign up a new email account?

Resolved! New number porting appears incomplete

Shortly ago I became a new subscriber to Public Mobile.I ported my number from the previous service provider to Public.I can call others and my number shows on their caller ID.When others try to call me, their calls are immediately directed to VoiceM...

Resolved! Does the 90 days suspension apply to prepaid accounts too?

I've read that if you miss a payment that your account gets suspended for 90 days but if you make a payment within that time everything goes back to normal (ie you don't lose your number etc). Is it the same for prepaid? And is it just a matter of lo...

Resolved! System won't let me update my card

Please help!!! For three days now I've been trying to put information for my new credit card into the system. My old card is expired so my phone plan has expired. The new card is activated. Every time I try it just says "oops! Something went wrong, t...

Resolved! Data question (Advice)

I purchased the $25 dollar plan and was thinking of switching to the $40 plan just for the extra data should I do that or purchase the add-ons instead? Thanks!

Resolved! refer a friend

My rewards shows 5 numbers of friends I have referred in current loyalty plan. However only $3.00 credit given?

Resolved! Changing account info

Hi, I'm just trying to change the secondary number on my account but can't the city in my mailing address is available on the drop-down list.

Resolved! Lost data

We purchased add on data of 1 GB and about 3 hours later without using the data much 74% of data was gone and we usually use 250mb in a month. How do we get back the lost data? Nancy

Resolved! Need help !!! 4g network

Hopefully We can solve this mystery. I have purchase the new Public mobile plan 4g network and no where I can find how to activate on my Iphone XR I have tried removing sim card.. rebooting network settings going into voice-data but I only see LTE an...

Resolved! Signing in

Through no fault of my own, My credit card was locked out and my payment to you did not get through and my phone was locked out. Now my credit card is in order and I want to make my payment to you. I have exceeded the signing in times and I can’t get...

Resolved! Two charges on my monthly bill?

I looked at my credit card statement and I have two charges from Public Mobile, one is my usual monthly amount, the other is a charge titled: SP PUBLIC MOBILE for $11.20. I did purchase a US roaming add-on earlier this month, but that charge of $16.8...

Resolved! Update Account Information: My City is not in the dropdown list, and none listed fit

I live in Lincoln, NB.The only close option in the dropdown is Fredericton, but this is incorrect. Lincoln is not part of Fredericton. It is, until the end of this year, it's own municipality. Next year, it becomes part of Oromocto, which is its own ...

Login Issues

My credit card has been replaced (New number). I need to make changes to that information to reactivate the account. I have done so successfully with one account but can't with the other. Every time I go to reset the password and then try it it fails...

Resolved! Password change

When attempting to change password I get the following message... There was an error resetting your password. Please try again later

Resolved! Need help updating payment method to new credit card

Can not update credit card. Please help

New Usage Report

I have tried the new data usage report and it's quite good. You can see daily data usage and sms. However the filter seems a bit broken. My main 'use case' is to go in and check my daily data usage from the beginning of my current term. However when...

Resolved! Changing plans - losing data

Hi,My sister has the $40.00 package that offered the extra 2GB of data at the time as a promotion She is looking at upgrading her package for going on vacation and going back to her original package when she gets back home. She is wondering if she wi...

Resolved! Old public mobile phone number

I changed my number but now want it back to authentic apps I used the old number for, I called the number and it hasn't been reassigned yet so how do I get it back before PM resigns it to a new customer

Resolved! Reward Points

Am I suppose to receive a point for every month I pay my bill. Also my husband referred me and he is suppose to be receiving a point every month and he is not. How do we fix this ? Contact CS agent and get a ticket. ?

transfer number

i have transfer number virgin plus to PM and my number on there website still Active can some help me.

Resolved! Account Suspended?

The other day I topped up my account with the required amount. I left it thinking everything would be okay, I login today and my account displays suspended even though funds were processed and went through. When I try to reactive.. nothing happens. T...

SIM card blocked

My SIM card is blocked. I need a SIM PUK to access my phone. it is urgent please help. i sent a ticket yet no response was received from Public Mobile

unable to login

I am unable to login to my account, tried resetting password and that does not work either. This was working previously to the date that your website was updated.

Resolved! Number transfer

(I sent this message to CS but just thought I'd ask here for potential reference for others in future as well as maybe get an answer from someone before CS replies as I'm eager to get to the bottom of this)So when I activated my sim card I chose to t...

Sim card not working

I just bought a sim card and activated a plan, but when i tried to put the sim card in, my phone didn't recognize the sim card as if it is not activate. Thus, there is no service provided in the phone. It will be appreciated if you would help this ma...

add ons

I added Canada wide talk booster 500 and it isnt showing up in my account as an add on. I have a receipt for it so I know I paid for it. I assumed this would give me 500 Canada wide minutes. Was I mistaken? Thanks for any help I can get.

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