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Can't log in

callumelsdon
Good Citizen / Bon Citoyen

Just tried to access my main user profile to check my usage/bill. When I logged in it came back as something like "page does not exist" with a Telus url.

Anyone had similar or know how to remedy?

5 REPLIES 5

imcndn
Good Citizen / Bon Citoyen

Neither refreshing the page or using incognito has worked for me when trying to log in using my phone (chrome).  I always get a "Page Expired" error.  

 

Thankfully I am able top login without issue on my PC (chrome).

mountaindew
Good Citizen / Bon Citoyen

Yes, it has happened several times and it's annoying, but I'd suggest using a different browser, clearing cache and alternatively, using incognito mode. 

mrgarethlewis
Great Neighbour / Super Voisin

I was also having this same issue but using incognito worked for me. Annoyingly shouldn't have to but at least I managed to work around it. 

OmarBeery
Great Neighbour / Super Voisin

I had the same situation and just accessed another browser.

softech
Oracle
Oracle

@callumelsdon   easy way is the click Back and refresh , you can get into the site right a way

 

If that does not work, use Incognito mode (or Private mode) to login My Account.  You can also try to use another browser

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