Wrong reward chosen by mistake

[Bugsmerran]

I redeemed 15 pts for 1 gb of data and just realized as upon reading it is for 1 gb of roaming. Im not roaming, I meant to get the 1 gb of data for 10 points. Anyway that can be switched over for me? 

[darlicious]

@Bugsmerran 

Would you mind reporting back what customer support does to fix the issue? For example does the CSA remove the US roaming 1gb add on and replace it with the 1gb data add on (domestic) and return 5 points to your reward points account?

[hTideGnow]

Hi @Bugsmerran since they need 2 days to process the request,  you should have enough time to ask PM CS agent to redeem for the correct one.  Just open ticket with them using thr way as mentioned above

[Yummy]

Should be not a problem to exchange. Contct agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[RossN]

@Bugsmerran 

hi you need to  to contact a customer service agent they can fix it for you 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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