Community

Resolved! Purchasing a plan for trip into the USA

The border may open on Nov 8th and we plan to visit our son and his wife for the first time in 18 months+ for two weeks, Nov 15 to Dec 1st. Is there a PM plan which will permit calls from my cell to my wife's cell(She is working on an add on from Vir...

Resolved! Ported out to Telus, plan still get renewed

Hello,I ported out of PM to Telus before the renewal date but still saw the renewal charge got charged to my CC. I cannot open a ticket with Simon because my account is closed. What is best way to contact Moderator now?Thank you!

Resolved! Ported number today from freedom , no incomings

I  ported the number from freedom prepaid today, porting was completed without freedom confirmation text or email.I can make calls from my ported number but cannot receive calls as all the calls are going to freedom as I confirmed it by checking voic...

Resolved! sim cars

Going to florida for six months.Can i insert a us sim into phone while there and use for six monthsand on return insert my public sim card and will my account stillbe good. I plan on keeping account active while away.Thanks

Resolved! Different SIM card

Hi. My wife, while out of the country, put a SIM card from her native country into her cell phone for use there. On her return, she now can't find her public mobile SIM card. Mind you, we had an old, yet never used PM SIM card lying around the house....

Resolved! Problem with call in and out

Today my phone can’t call out some of phone numbers ( I can call my home number but when I can my son’s cell phone number, always turn to voice messages), also I can not receive call in anybody know who I could contact with? Thanks  

Resolved! Customer service

Another thing I find really odd about this company is when we go to sign up for instance at London drugs or wherever they have access to a live person ( no problem ) as soon as we sign up ( big problem ) All of a sudden customer service for us is not...

Resolved! Double charge

HiWhen I was activating my service, it didn't go through the first time. It went through the second time but I checked my bank account and found I was charged twice. What do I do about this?

Resolved! password reset email no longer use, forgot account log in password

Hi.I forgot the password for my account log in because I need to update my auto pay credit card information. Also, my password reset email no longer use, I really need to reset all the username and password. please help!

Resolved! Picture texts - iPhone settings to avoid using my data plan?

What should my various iPhone settings ("Cellular", "Messages"...) be in order to send/receive picture texts without using my data plan allowance? I have a limited data plan for emergency use only.  I realize that a data plan is required to send/rece...

Resolved! Account issue

Dears I cant remember any detail of my account pleasemy phone number ***my e-mail address    ***I need my account number at lest or reset my password thanks alot  Edited by moderator

Resolved! Account message “ plan expired”

I open the first PM account for my husband a month ago. Yesterday it was last day of the cycle and there was a message in his account ” plan expired” but Everything worked the way it should. This morning, when he checked, the account status was “acti...

Resolved! Referral code (question answered, thanks!)

Hi,I am getting a new plan today. How do I get a referral code?Thanks! UPDATE:  Thank you for all the responses - much appreciated !  Account activated. 

Resolved! Activation issues a month ago, now auto renew not working and can't log in...

We activated with public mobile but it was problematic and questionable if it worked. It seemed to work eventually and my son used the phone (and ran out of data). Last week it was supposed to auto renew, but it did not... now he can't use the phone ...

Resolved! Transfer of number

I need you to approve the transfer of my number and I DO NOT have the phone to put the SIM back in because my phone is now an e-SIM now.  Lucky says that you are sent an SMS but I cannot reply to it.

Resolved! Receive/outgoing call not working

Resolved! "Not Registered on Network" Issue - Am I a dummy?

So I'm having a problem with my Public Mobile sim card. I just got a refurbished (unlocked) Samsung Galaxy S9, however, when I put the sim card in – although it registered its presence – it doesn't register  the network, saying "Network Unknown". I t...

Resolved! what happens when you get referrals and your balance is at $0 already?

I am currently paying $1 + tax for my bill due to my rewards points. Once it gets down to $0, what happens if I end up getting additional reward credits? Or does it just stop there and I should upgrade my plan?