Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was double billed on August /2022 for one month service on my Visa. How can I get re-credited.
Changed my plan to 4G with more data. My cell phone still showing the old plan.
I can't send sms messages, I'm on iphone and I can only send imessages. I've checked my apn settings and they are, sp.mb.com. However I can receive sms messages from andriod, just cant respond.
right now, I want to transfer my phone(Public Mobile) to another provider. My phone with Public Mobile SIM is not work and I can't received the text message to respond to an authentication. Who can tell me what can I do or how to contact to the Publi...
Hello! Will the Samsung galaxy a52 work with public mobile. I was having trouble trying to figure out their compatibility page. Thanks!
Dose Public Mobile plan offer voice mail service? recently switched to PM the basic $15 month plan, but seems there is no place to set up voice mail.
The email address associated with my account is my dads and I want to switch it to my personal email address. I need help doing this.
So with this new website for "My Account"... How do you completely remove/delete a card on file?..Old site you could go to "Manage My card" and remove the card. Thanks!! And hope all you guys are well and have enjoyed the summer.
Hello, I had a couple of GB Bonus Holiday Mobile Data in my account that seems to have disappeared after transitioning to the new system / look. All I see is the Bonus addon LD minutes. Can someone help to restore this mobile data? Best regards, Mil...
How does my plan work when I travel to US
Cannot get accurate reading of amount of data used on my account. Every time I get check account it remains the same data usage. Problem has persisted since new format was introduced July 13. My wife's account has the same problem. Extremely frustrat...
PM account online service is down?why can I not login?
I would like to know if my voicemail can be reset. When calls get my voicemail it says vcml is full but on my end it says no messages. Not sure what happened. How can I fix this?
To be honest I don't think I really need all that data and while an amazing deal especially if you take the 3x points for a year to knock it down into the 40s every month (or equivalent of), I don't know if my usage would justify that. With that said...
I have been a public mobile client for almost 2years. like it a lot but I would like to get more data. currently with a 4gb plan, not even sure that this is where i get info.
Whan I can change my card for automatic payment
My payment is not going though even though my card info is correct. And I have also tried using other card as well but the same error message pops up saying oops, something went wrong, please try again.
how can i change my credit card information on my account
Hey there, I just need my puk number where can I get it? I no longer have my card that has it on there.
I want to transfer my PM phone number to Fido, I received a text to confirm the transfer but Fido says the porting could not happen as planned
Hi, My data usage is already at 3.84B (out of 5GB) and I renewed my plan today and I have not used my phone at all today. How is that possible? Thanks. Raphael
I am trying to join Public and have been trying to port my number for two days. I have called Telus, my current provider 3 times and they have confirmed I am authorized to port the number. When I try on the Public activate site it gives me an error a...
Hi guys,Could you please fix custom amount payment?Would like to pay 9 but it doesn't let me do it, and insisting on 19
Can't Login with my correct Email and password, also Email/Phone number confirmation number not working either so I can't even change the password or cancel my plan and service. edited by computergeek541: category corrrection
how does voicemail come in crystal clear in any location, and all other services calling, text, and data are spotty at best in the more favorable location?
Whenever I try to send texts they fail to send. I can still receive them (at least from public mobile) and my data works too. It's anyone else experiencing this?
Upgraded my plan to 4 G and hadn’t changed from 3 G or LTE. So what can I do
i wish to keep my current number, but when i go to transfer it over the computer is telling me it is not a valid canadidan phone number. which is strange because i got my number with telus while i was living in kamloops.
I have a old sim card ...i would like to do a update.....i have a new plan with 4G , and my old sim card doesnt show this option in my phone (samsung galaxy S20 FE )thanks ...
Please help I need to change public mobile account email. How do I do it?
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