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How come I can’t make calls to USA?

maikolsolis
Good Citizen / Bon Citoyen

I purchased an add on of 300 international minutes and I still can’t make calls to USA!!

please help!!

6 REPLIES 6

darlicious
Mayor / Maire

@maikolsolis 

Contact customer support via the links supplied by @dabr and ask the CSA to remove the international add on and change it for the US calling add on or ask for a credit to your account. You can also try downloading fongo or textnow and choose a Canadian phone number to the US for free while on wifi or mobile data.

noaccountpls
Good Citizen / Bon Citoyen

@maikolsolis Please purchase 

1000 U.S. Long Distance Minutes for 15.00

 

Try to get a refund using chatbot 

chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

dabr
Mayor / Maire

@maikolsolis   Sounds like you purchased the wrong add-on.  You need to purchase 1000 US mins/$15 add-on instead and if you don't need the 300 international mins for future use, then message customer support and see if they will credit back the cost (as long as it's unused) for it.

 

Here's couple of links to support, try chatbot first.

 

chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

maikolsolis
Good Citizen / Bon Citoyen

I purchased an add on for international minutes 

USA is not Canada, is international 

So.. if not that one, could you please refund me so I can purchase the correct add on?

thank you


@maikolsolis wrote:

I purchased an add on of 300 international minutes and I still can’t make calls to USA!!

please help!!


Sorry, but that add-on doesn't include calls to the U.S. A seperate add-on for the U.S. needs to be purchased.

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