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is there a change in credit card

Anniesue
Great Neighbour / Super Voisin

why doesn't public mobile accept my credit card now when always did?

4 REPLIES 4

BKNS27
Mayor / Maire

@Anniesue 

No change…are you on AutoPay?

There could be a glitch so login to your account and check if AutoPay is enabled.

boochiejb5
Great Neighbour / Super Voisin

Mine failed this month also and has been fine before as I have always been on autopay with the same credit card.  From what I have read it just does that sometimes. I just went into my account and hit tge button that says reactivate.  Not sure if it's a glitch but it seems to have fixed it for now.  

Meow
Mayor / Maire

Did your renewal fail?

There is  no changes in CC usage so far

What kind of issues do you have? Little bit more info is needed.

kb_mv
Mayor / Maire

@Anniesue wrote:

why doesn't public mobile accept my credit card now when always did?


@Anniesue A few more details would be helpful so that people can narrow in on what the problem is. Did autopay fail? Is it renewal day and your account says "Suspended" (this is normal and if your service is still working ignore it.) Did your card expire? Are you adding a new one? 

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