Newbie without service!

[Areah]

I’m a new member, opted for the eSIM, paid and even got my number transferred yesterday around 2:50 pm. Got an email welcoming me and confirming plan, payment received, etc. I made a call at 3:09 pm and everything seemed OK. Yesterday night received a message stating that the eSIM was not activated. Currently I have no talk, text nor data service. And the plan from my previous provider was cancelled of course. Can anyone PLEASE help. How can my situation get higher priority? I think I sent a ticket last night, but so far no response. How do I check on that? Did I mentioned I am a newbie! Please help me!

[hairbag1]

@Areah 

Just in case it ever happens to someone else...it would be nice if you'd let us all know what you did to get the phone working.

[Areah]

You are a the best!! 😊 

Thank you so very much!!

[JRod · Accepted solution]

@Areah 

If you go to your cellular settings are you still able to see the eSIM on your device? If you can click on it, is it still enabled? You can try enabling it again if it got switched off and then reboot your phone.

If that doesn’t work you can also try resetting your network settings and then rebooting your phone. 

If all the above doesn’t work for you I’d suggest reaching out to customer service to see if they can investigate on their end.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).