Service not working- Help

[Emrys2025]

Hello, 

My phone was totally fine an hour ago. suddenly I can't open my VM (says not registered on network). I can't call people or text. I also cannot submit a ticket. Not sure what to do. I did the airplane mode thing, I restarted my phone. I checked the sim and it says public mobile. Need help getting back online. One thing I am not sure if this matters but my CC is going to expire but it hasn't expired yet and I haven't missed a payment and I don't have the new one yet.

Thanks, 

[slusagm]

some service issue in Ontario and BC, confirm here, could be affecting you
https://www.telus.com/en/on/outages

and to try to get it working again, Reboot phone and Reset network settings

also, if it is a physical sim, try to reseat the sim card.  Turn off phone, take the sim card out and reinsert firmly. This can help as older phone could have loose sim contact

but if still unable to get it working again, report to PM by direct message

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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