Service suspended.

[Dawnski]

I received a message that my account is suspended  due to an unresolved payment  issue. Found out that the contract is expired. When I go into my account to try to make a payment it tells me that a payment cannot be made at this time and to try again later. this has been going on for three days. I had no forwarding that the contract was expiring.

[hTideGnow]

hi @Bobvdw 

that's why there is the community. We are customers, but we know what to do or when to help each other to submit a ticket

So, what exact issue you are having now?  Share and we can help

if you need PM agent to check your account, which we cannot help with that, you can submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Bobvdw]

Sounds good, but how do I do that when Public Mobile hides itself so well.  When the revolution comes, AI goes first against the wall!

[slusagm]

it is an common system issue.

Usually people  wait 24 hours and try again and will work. 

But since you waited already, maybe try again using browser with Incognito mode,

If you still cannot pay,  you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611

[Yummy]

If you had autopay setup it might fail sometimes. Then you have to pay the bill manually and resume the service (manually).