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Changed plan, today is renewal, OK to make calls, but unable to receive calls.

EasyDay
Good Citizen / Bon Citoyen

I guess I have to post my issue here, in order to solve the problem?

4 REPLIES 4


@EasyDay wrote:

1st time post a question here... 😁... I just submitted a ticket as well.... got a ticket reference number now... Hopefully that works... 🤞


If this is the new issue happening @EasyDay I hope to hear that a CSA fixes this for your asap. I wonder if they will share what happened or why this occurred.

 

If this is some strange glitch network-wise, have you tried any troubleshooting? If not, why not try some of these while you wait for a CSA to respond and see if anything helps:

 

Try 1 or more of the below:

  • restart your phone
  • toggle into and out of airplane mode
  • perform a Reset of the device's Network Settings
  • move your sim card to another phone to see if services works
  • manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

EasyDay
Good Citizen / Bon Citoyen

1st time post a question here... 😁... I just submitted a ticket as well.... got a ticket reference number now... Hopefully that works... 🤞

Alexandf
Model Citizen / Citoyen Modèle

@EasyDay 

send a private message to   CS_Agent


@EasyDay wrote:

I guess I have to post my issue here, in order to solve the problem?


There have been several complaints about this issue with customers being affected by this. The Oracles have also informed Public Mobile.

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