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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Orlando Florida

Hi, I am going to Orlando, Florida next week. Will my mobile work there? I have a Huawei Honor 8 phone with a 15$ plan and I got the free 500int minutes the last December. Thanks for your help. Thanh Tri Nguyen.

Resolved! can not update my credit card info for auto pay payment

I have 2 phone lines with you, it reminds me to update the auto payment. So I logged in my account, after update the payment info ( All info is correct! ) , when trying to save the payment info, it keep saying Oops! Something went wrong, please try...

Calls are not coming through

Hi, I have had public mobile for 2 months and a lot of times I am not getting calls. They go right to my voicemail. My focus isn't on - I have checked. Any help would be greatly appreciated. Sincerely, Janice

Resolved! Bonus Add On

Hi, I was given some extra bonuses for being a loyal customer but, once my regular data runs out the bonus data of 2GB doesn’t kick in. Also I have 500 international minutes for free that i can’t use. how am I able to use it?

Resolved! change plans

I would like to change my monthly plan, Do I need to purchase a new SIM card?Thank you.

Resolved! Phone service

I paid my bill and it is not allowing me to make or receive calls I need help I submit a ticket but if I miss the calls I am waiting for ill be sleeping in my car and it's minus19 right now anyone know what I can do to get my services working help p...

Resolved! GST included Invoice

I have been asking for full invoices for my account which include GST for the past 7 months. Why can't I access this easily off of my payment tab? Please help. I need invoices for the past 8 months as soon as possible or we are closing all 3 accounts...

Resolved! access past payments

Hi, I am a former Public Mobile Customer and I would like to access my past payment information. I tried to reset my password but I'm not receiving the reset links. Please advise?

Resolved! E-mail change

How do i change the to my account

Data and My Account not Working

Network down. Fix it ASAP.

Help for activation

Hey i have problem for make activation its said me eror code 821 ? I dont understand?

SIM card invalid

I have a new SIM card and it says it’s invalid when I go to set up an account online

Resolved! US Roaming Talk, Text and Data Not Working

I purchased a $30 add-on for 15 days of talk and text and 3GB of data in the US. It does not appear to be working in Nevada.I've tried the following:Turned on roaming.Confirmed that I paid for the add-on.Manually selected all listed networks (all con...

My contact number is not transfered but I paid for it already

Helping transfer my number from koodo to public Mb

I want to transfer an existing koodo prai

{"message":"Unauthorized"}

{"message":"Unauthorized"}I have been having a lot of trouble logging into my account. Keep getting this white screen that says:{"message":"Unauthorized"}I see it has been a past issue quite a while ago, and now I am experiencing it as well. I have...

Resolved! Executor for Estate of deceased

I am trying to close the accounts of the deceased. I was able to create a Public Mobile account but I am not able to submit a ticket: the verification process is not working for me. When I try to submit the question (step 3), it 'errors' on my userna...

new sim not working

just got a new sim and entered the number but it is not working

SIM card

I am a customer of public mobile. My SIM card broke so I ordered a new one. It won’t let me transfer my number over to the new sim card. What am I doing wrong

Change account email

Hi there, I can’t seem to change my account email I can change my community email but not the account Any tips?

Account suspended

I am getting a message saying my account is suspended and I need to make a payment but I have auto pay set up and that has been working fine the past several months. Nothing has changed on my end so why wont Public Mobile take the payment. There are ...

need to enter my account

Hello,I need to enter my account, forgot the email and passwordRegards,Greg

Updated New Sim Card

Hello I had to get a new public mobile sim card I put the new one in because my old phone with the old sim card ade not retreivable due to damage. I suspended my acvouby and got my new phone today, updated the sim card and reactivated my account and...

Trasfer to public mobile

Hey I’m with fido right now , wanted to transfer to Public mobile , im getting 35 dollar plan with fido for 15 gb Is there any same kind of deal available?

New

So I was currently with pcmobile and switched to public but want to keep my number ,I haven’t been able to get any texts or incoming calls yet except for friends with public mobile numbers how can I get it all to work

Stopping autopay

How do I stop auto-pay?

account suspended for no reason

I pay my bills on time every month (never missed once) and my account has been suspended! what is going on? did anyone else get this?

US roaming package costs

The wording on your US roaming packages is confusing to me.The $30 package - is that $30 per day (15d)? Or is that $30 for 15 days?And then it says elsewhere that all US roaming packages expire in 10 days. Can you help me decipher which of your state...

Struggling to login to my account

I am a mother who opened four separate accounts for her children. My automatic payment method changed and I am having difficulty reactivation two of the accounts.

Port number

I recently had number ported can call out but can’t receive a call text message works fine

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