Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It seems the only page that works is the 'my account' page. All other links get a 404. This has been for the past 6 months. I cannot check my payments.
Hello my data is not working at all in this phone
I am able to receive text messages from all my contacts, but am unable to receive incoming text messages from a group messaging program used at work. Number is (999) 999-9999. I have been able to receive them before, but they have recently stopped ...
I’m trying to get an old phone number I use to have switched over. Is that possible or can I create a custom phone number? Thank you
i need to play for my monthly plan but i cant get into my account
My husband activated his SIM card to find out his phone is not compatible. He has a Samsung A70. Is there anything that can be done refund wise for the plan?
i get one of these messages every minute for about 10 mins. Also, not sure why I can send SMS in USA. My plan is same as my wife's and hers works
I tried to call my cell phone using my alexsa and all I get is a busy signal. I tried my txt plus it rings. My dad tries to call he gets the busy signal but I have gotten other calls. Why does this happen and how can it be fixed?
Good afternoon,I ported and activated my service March 14/23, since then I have been unable to receive MMS/SMS, contacts receive them from me. Their devices shows message sent to me but I get nothing.
How do I know if my phone is compatible with VoLTE? I have Android, Moto G6.
It's on the way...https://www.publicmobile.ca/en/on/get-help/articles/volte
Someone stole my phone. I got new phone and bought new SIM card it won’t change when I type it in in my account. How can I activate this to my account
It’s been a week and moved fromVirgin mobile and transferred the number but still can’t receive incoming calls or text . Pls guide & resolve this issue .
I am currently in the USA. My Public SIM card has been out of my phone for a couple of months. My Public Account is still active. My account shows under Addon Usage, that I have US Roaming - 1Gb data left - 10/10 Days Left, 483 mins left .... perhaps...
On March 14th 2023 I had 0 use of Data but on my account I have over 1 gig, on March 15 2023 (today) I tried to make a phone call and it tells me I am not registered on a network. My plan expires on March 17th 2023? So why am I not getting the servic...
Order 326414 confirmed. I bought more than one month ago.
Hi, I'm in Montreal's suburb, and for almost a year now we have a terrible signal at home (main and upper floor, not basement only). It's between -115 dBm and -100 (at best!). We have 3 different phones (all with PM), and all 3 show pretty much the s...
Hi, My last day of the plan should be today. (it says Current Plan Cycle: Feb 13, 2023 - Mar 15, 2023), but no it seems to be inactive already. Why?
I have the same issue plus. When I finally got my add-on to activate. Us roaming. I am only able to voice talk for. 2 min....then. I hear. 2. Beeps. And line drops. It takes me at times 30 minuets to get On my site to see or make a comment on this si...
Hey.Its been since yesterday that i cant access data. I have 3g plan. I cant send MMS either... Settings on phone are ok. I do have data left over.I know someone else talked about a shortageIs there a shortage?how can i get confirmation of this tha...
Trying to activate the $15 100 minute plan. Looks like it is no longer available. Any thoughts?
I have been lurking around here for years and should know this. Let’s say I have enough in my balance to pay for 2 more cycles. I can keep my number and my account for 90 days and not pay as well? Correct? And balance is untouched? And can I suspe...
Hi there, I upgraded my phone to Iphone 13 and I need a new sim card that fits. Would you ship a nano-sim card to me? Thanks, Jamie
when trying to activate account my phone number is not being recognized as Canadian Why?
My account is active but can’t make calls. I can text and access data but not make or receive calls.
Need to pay my phone bill and can't access account to reactivate because it's under a deactivated email. How do I resolve this? I have the correct password but it wants to send a confirmation to my deactivated email which I have no access to. And the...
Hi,I want to know if the Samsung Galaxy S10 Dual Sim Model: SM-G973F/DS (International model) is compatible with Public Mobile. I move my sim card from my old Samsung Galaxy S6 and move it to my new Samsung Galaxy S10 Dual Sim.I have a terrible sign...
I got two SIM cards today and when I activated my sister's first I used my email because I thought they would let me add the phone number to the same account but turns out that's impossible. Is there a way to change her email address so I can use tha...
I was running low on minutes so I went shopping for Add-Ons and found Canada-Wide Talk Booster 500. But apparently Canada-Wide Talk Booster 500 has no relation to local 100 Minutes Canada-Wide Talk, because it is in fact 500 one-time Int'l LD, not lo...
