Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Everytime I try to sign into my account, no matter the device, no matter the wifi network, no matter the browser type, no matter if I've cleared my entire browsing data, use incognito mode, whatever you're about to say I've tried, it says unauthorize...
I set up my new public mobile account and asked them to port over my phone number with phonebox (rogers network). That process went okay. I contacted phonebox and told them I'd like to port out my number. I'm wondering if any former phonebox customer...
How do I chat with a employee?
@CS_Agent I was overcharged yesterday, June 19th. Could you please tell me why? I switched to a new subscription which cost me $49.28 but I was also charged $29.12 at the same time which I can see on my bank statement but not on my Public Mobile invo...
I’ve been trying for days now to get an answer to why there are two charges taken from my bank account this month. The only response I’ve gotten is that they only have the one payment….so why is there two separate charges gone out of my bank account?...
I can not access my account at all. Says email and password do not match. Have used this for years.My account is still active but would like this solved before I have no money left.When initially I subscribed I used a different email address and si...
I would like to "grab" a promotion that is on right now. I have a SIM card but no referral code. Do I need a referral code?So my main question is .... since I don't have a phone right yet, can I activate the SIM only with the promotional plan? Will I...
My daughter lost her phone and I need to cancel the plan that is on my credit card. I'd rather do it on your end but will contact visa if I can not. We don't have the phone so I can't get into the account to close it. Thank you
@CS_Agent My service is not working, neither I can make a call or receive a call.
Transfer number from Virgin mobile, still not activated. Tried last night. Got notification saying couldn’t activate E sim and need to contact agent. Couldn’t submit the ticket, Error keep occurring. @CS_Agent
i've tried it all. wont work, i need a puk code due to my pin being wrong 3 times. please help
I have ported number from freedom to public mobile, and I can use number on my new sim card now, it seems transferring is done. But one thing is I forget to reply 'YES' to freedom mobile transferring message notification, so freedom still give me a...
Good morning,I need to make a payment to my phone number. I am not in Canada so cannot receive a text code to login.Is there another way I can make a payment please?Thank you.Sally
I am trying to pay my sons bill but his service is shut off and it needs to send a code to him. Is there another way to get access to his account
my esim did not activate after 10 hours.
I just purchased a 2nd batch of 3GB extra one-time data. Unused. Will not be used. Can I get a REFUND?
Do I need to add the full area code when calling a landline in Rome, Italy from the UK? For example, if the area code for Rome is 06, should I dial the full area code "06" or just "6"?
I just signed up for public mobile and my card got charged twice. And It won’t let me send a ticket in to get the money back, so I don’t know what to do.
@ admin looking for help looking into why i didnt get 3x the 30 day rewards when moving to a 90 day plan. something seems to be broken in your systems logic. Also, i used to be able to put a support ticket in privately. Can’t seem to figure out how ...
I tried to transfer my Koodo prepaid phone number to my new public mobile account & it came up as;“Invalid phone number if you’re transferring from Koodo prepaid please contact a customer service agent”Anyone know why this is happening?Ps: Koodo acco...
@CS_AgentMy activation didn’t prompt me to download eSIM. How can I get the download link again?
Hey! I was wondering if there was a voicemail by MMS feature available here. I had it on Virgin Plus and it was amazing, any voicemail just came up as an audio file through text. If it's not available, is it possible to request it somehow?
I have 11GB of data but when out of WiFi, cannot connect to Internet. I have rebooted phone and still not working.
I can't login into the app or my account via webI am new to PM and got the message of ESIM not installed....I just need customer service to contact me
I am posting on behalf of my daughter. Her phone got stolen. Yet, we cannot report her phone stolen, nor can we transfer the SIM or similar because we do not have access to her account anymore!How you can require 2 step verification for people who wa...
It’s super frustrating when trying to restart my child’s account after my old credit card was replaced: the phone doesn’t get the pin numbers for some reason so how can I verify the account??it’s been a while since I last had to sign in, and I lost t...
I will try to be as short as possible.Got my mom and dad visiting us two sim cards. After they left, I tried logging on to public mobile profile to stop automatic debit but I cant login because both the profiles are asking for a code but I don't have...
