Generally, @KennethJAdams , there are 2 'hints' which might suggest this to be a porting related issue.
Before you create a ticket, could you by chance give us a little more detail about what the issue is? There are so many situations that could cause this. More information the better to help us help you. For example, have you been with PM long? Did you just sign up with PM? Did you try porting your number from another service provider? Did you try resetting your network settings and rebooting? Fill in the blanks.
You need private message them. There are 2 ways to pm them.
1- Click on your avatar top right then Messages.
2- Private message them on this link:
But it sounds like porting wasn’t complete because you didn’t reply to the text with Yes confirming you are porting your number over to PM within the 90 minute window with the old SIM in your phone.
If this is the case then pm a CS_Agent to restart the porting process for you again.