Not able to place a call

[SarahGrace]

I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects. 
I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect for about 30 seconds then it drops. Any ideas how to fix this?
thanks 

[hairbag1]

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@SarahGrace wrote:

Thank you very much. I refreshed the network settings and now the phone works awesome. 
Thank you for everything, I’ve had better feedback on here than with my previous phone provider. 

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Good to hear you got going. In my opinion, you should give @Chalupa_Batman  the coveted Solution as he was first to suggest it and I know he'd appreciate the recognition. If you click the little down button (v), you can edit your solution.

[SarahGrace]

Thank you very much. I refreshed the network settings and now the phone works awesome. 
Thank you for everything, I’ve had better feedback on here than with my previous phone provider. 

[hairbag1]

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@SarahGrace wrote:

Yes, I did today. Maybe wait longer? I’m unsure. I’ve heard great things about public mobile, that’s why I was concerned about not being about to place calls 

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OK...that makes sense now. The port process can be glitchy...but I'm sure Customer Support will fix it for you. Make sure you include your ph number, your PM pin #, your account # and the name on the account when you message Customer Support. Welcome to PM.

AND...watch the little envelop icon on top right side of the page will be highlighted when they do respond to you.

[SarahGrace]

Yes, I did today. Maybe wait longer? I’m unsure. I’ve heard great things about public mobile, that’s why I was concerned about not being about to place calls 

[hairbag1 · Accepted solution]

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@SarahGrace wrote:

I have the Canada/USA/Mexico plan. Everything works except placing calls. Also I have a ESIM, maybe that’s why also?

And I will get ahold of a CS Agent to see if they can reset on their end 

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the esim isn't giving you the heartburn...did you just recently port your old number in to your new Public Mobile account. Could be a port issue, if that's the case.

[SarahGrace]

I have the Canada/USA/Mexico plan. Everything works except placing calls. Also I have a ESIM, maybe that’s why also?

And I will get ahold of a CS Agent to see if they can reset on their end 

[hairbag1]

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@SarahGrace wrote:

I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects. 
I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect for about 30 seconds then it drops. Any ideas how to fix this?
thanks 

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can you confirm if your selected plan has unlimited Canada wide calling as my $15 plan has 100 minutes of calling only, but unlimited incoming.

[Chalupa_Batman]

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@SarahGrace wrote:

I can receive calls, texts, emails but I can not call out. I have 5G most times I’ve been try and place a call to call but it never connects. 
I restarted the phone many times, airplane mode, but nothing seems to work. The call will try and connect for about 30 seconds then it drops. Any ideas how to fix this?
thanks 

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Hey @SarahGrace 

Dropped calls is a common problem with Public Mobile. The only two things you can try is to one, go into your network settings and reset them then reboot your phone. If that doesn't work, you can try your SIM card in a different phone to see if you have the same problems. If you do, reach out to a CS Agent to get them to reset your network on their end.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437