Arrival of sim

[Maahi237]

I ordered a sim online on 7th September. The estimated delivery was 18th September. I haven't received my sim yet. I have contacted many executives, but they are not able to help me in this regard. Please help me with this and give me the order and tracking number; otherwise, I have to register a complaint online as well as cyber police since I have paid the money and am not getting my sim. 

[JRod]

@Maahi237 

https://www.publicmobile.ca/en/on/pick-up-SIM

Check this to see stores in your area. Just please call ahead to confirm that they actually have the SIM cards in stock. 

[Maahi237]

I lived in Edmonton. Can I take the sim from a store?

[Grinch]

Cyber police? Talked to executives?
What city do you live in. Perhaps we can find one for you, close by. 

[Maahi237]

Thank you for your help

[Handy1]

@Maahi237  you need to private message them use this link to submit ticket 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Maahi237 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Maahi237]

How can I talk to support? Please let me know

[Handy1]

@Maahi237  If you talk to support before you do they will most likely credit you for it , with proof of receipt 

[Maahi237]

If I buy a sim from some store, then what will happen with the money and sim that I have paid and ordered? 

[Handy1]

@Maahi237 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod · Accepted solution]

@Maahi237 

Unfortunately the delivery of sim cards directly from PM can take up to 3 weeks. If you reach out to customer service they might be able to give you an update. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If you need a SIM card faster it’s better to order off of Amazon (and often cheaper) or from a local telus store if available. But those are $10 and you have to call ahead to see if they even have them. If you purchase one elsewhere let customer service know and they might credit you.