Return money back to me

[Linda666666]

Hi My name is xxxxxxxxxxxx  is your customer, My account number: xxxxxxxxxxxxxxxxx. ,  Please return $22.60 back to me immediately . My bill date is on every month 14th, on September 8 2022 I removed the auto pay from my account , why did your company still charge me on September 10, Saturday, on the weekend, it’s unreasonable !!!

[BKNS27]

@Linda666666 

Keep in mind that if you remove AutoPay and forgot to make payments for October. Your account will be Suspended and you will lose service until payment is made…not worth the hassle and keep it on AutoPay.

[Outdoorsman]

@Linda666666 hi you are on a 30 day cycle not the same day each month if you removed auto pay and did not wish to be charged for this next cycle  

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[computergeek541]

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@Linda666666 wrote:

Hi My name is xxxxxxxxxxxx  is your customer, My account number: xxxxxxxxxxxxxxxxx. ,  Please return $22.60 back to me immediately . My bill date is on every month 14th, on September 8 2022 I removed the auto pay from my account , why did your company still charge me on September 10, Saturday, on the weekend, it’s unreasonable !!!

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Your billing date isn't the 14th of every month.  Public Mobile doesn't have monthly plans.  All currently offered plans are 30-days in length. As you have removed pre-authorized payments but were still charged at a later time, you will need to discuss this with a customer support agent. Please open a ticket by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html