Need Refund

[Priyanshiiii]

Need my refund back of 2 months which I didn’t opted for. Your customer support is very ridiculous and hard to get through. Please refund me my money back asap.

[Phil_Adelphus]

@Priyanshiiii   You will need to contact customer service.  If the chat icon bottom right of this page is not helpful or accessible to you, then send support agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right, or if you don't see an envelope then tap your avatar to access messages.  this community is customers helping customers and we can't do anything about a refund.

[slusagm]

did you do it the proper way to stop the autopay? you need to login to My Account and turn it off from Subscription & addon page.  If you didn't do it, PM would have no way to know you didn't opt for those months.  If you have not done so, please go back and do it or the system will keep charging you 

if you did do it but the system still took money, then ask PM to help.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437