Boxing Week Offer

[jcparkemail]

Hi

I activated my sim 28 Dec.

But I forgot summit my email for getting the Boxing week offer before registration.

And I payed first bill.

Can I get this offer?

[Triguy]

You were supposed to submit your email and receive a confirmation email in order to tece5 the offer.

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-mon...

You contact a moderator to see if they will give you the promotion.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Dunkman · Accepted solution]

@jcparkemail 

Technically speaking, you did not qualify for the promotion because you did not register your email.  Some customers have had success contacting moderators for help. No guarantees though.  Expect at least few hours response time.  

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437