double charge

[Joffrey]

Hi,

On november 20th I was charge twice 42.00$ when i register my phone number with public mobile.  Would there be a reason why I would be charge twice?

Thank you

[Anonymous]

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@Joffrey wrote:

Hi,

On november 20th I was charge twice 42.00$ when i register my phone number with public mobile.  Would there be a reason why I would be charge twice?

Thank you

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Do you have a balance in your Available Funds having the double charge in it? If so then you can just leave it there for your next renewal. If not then you'll need to contact the moderators.

[yuongmic]

Maybe you hit the process button twice?

You can use the chat bubble in the corner to file a ticket, or send the mod team a message here:

Private Messages - Community (publicmobile.ca)

[Triguy · Accepted solution]

Did you make a request to have your plan renewed immediately ?

You could contact a moderator to check your account.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.