Community

joeduke10 · ‎07-23-2022

i can’t find the email I used for my account sign in, does anyone know how I can find it

esjliv · ‎07-23-2022

Have you ever created a self serve account before, if not you can register for one here:

How does clearing cache/cookies/inprivate mode help find the email registered to a public mobile account @Timer ?

And then the rest of your post, is repeating @Meow and @hTideGnow . Way to back them up! 😁

Timer · ‎07-23-2022

~~use browser from computer, clear cache and cookies and use inPrivate mode,~~

go to your community email setting you will see a email maybe 99% you have same email,

take that email and tried to Reset Password

you can choose either by phone or email.

hTideGnow · ‎07-23-2022

Hi @joeduke10 you can try the Reset Password link and just keep trying all the email you might have used.

or open ticket with CS agent and they can find it for you or change

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

RossN · ‎07-23-2022

@joeduke10 if you don’t have or use a different email

contact a cs agent so they can set up your new email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Meow · ‎07-23-2022

In most cases customers use the same email for PM account and Community. Thus they can get Community rewards.

Try the same email you are using to log in here - Community.

But if you used different email or cannot remember password, contact agent for assistance.

- Send a private message to the CSA - agent by clicking Here

I can’t find my email I used for My Account sign in?