07-23-2022 07:33 AM - last edited on 07-23-2022 07:47 AM by computergeek541
Hi, I would like to receive an invoice bill statement with my full name and adress that would be printable Also could i get this sent to my email as soon as possible (xxxxxxxxxx@xxxxxxxxx)
Solved! Go to Solution.
07-23-2022 11:21 AM
You can do that yourself BUT it does not show taxes.
Go into My Account, Transactions, Select your dates, and download.
07-23-2022 11:17 AM - edited 07-23-2022 11:25 AM
Would have been nice if the Date/Time was in date format (and a separate column for time and not the date twice) and if the Duration/Data Usage was in number format. The call duration could have been in seconds. ie. 1:21 could have been 81 seconds.
Straight text would have been acceptable but the mixing of numeric and text means having to parse out the data. So it's a lot of massaging to get some useful analysis out of it all.
Adding - lol...sorry...I was talking about usage. duh.
07-23-2022 10:58 AM
Thank you @softech for heads up. Never tried that but thanks to your post decided to see what is download all about.
Pretty decent view of your charges/credits. It has your name and address. It will be nice to have one line (or 1/2 line) of space between months so it will be more readable.
Another thing is range selection. WHY that black dot is not within a circle? It will look better and exactly show where you are.
07-23-2022 08:59 AM - edited 07-23-2022 09:12 AM
@BrandenS The current Payment history could be downloaded and it contains your name and address. The only thing it does not have , not sure if you mind, is the tax. Everything shows are pre-taxed amount
So, if tax is important, you will need to open ticket with PM Support as advised above.
And here is a sample of the official invoice and experience of the process from another member here:
07-23-2022 07:43 AM
@BrandenS Hi there is a downloadable version in your self serve account but to get a proper version
you will need a customer service agent
you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH