cancel
Showing results for 
Search instead for 
Did you mean: 

Incorrect ESN/MEID

marzougui
Great Neighbour / Super Voisin

I got this text when transferring my number, Can anyone help please.

 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

 

Thanks in advancce

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@marzougui   No worry, there is a number you can call to talk to live person and got that sorted out.  I will private message you the number.  Check your community inbox, envelope icon on the top right

View solution in original post

5 REPLIES 5

softech
Mayor / Maire

@marzougui   No worry, there is a number you can call to talk to live person and got that sorted out.  I will private message you the number.  Check your community inbox, envelope icon on the top right

MrSpock
Model Citizen / Citoyen Modèle

@marzougui Hi you are porting out to another provider? If so reinitiate transfer request with new provider , use your account number not ESN/MEID and name on account leave public sim in to receive transfer request respond yes to text 

esjliv
Mayor / Maire

@marzougui - 

After receiving the approval text from the old provider's SIM card, the port should being. Incoming calls are normally the last to port over. You can use your old provider's sim card until incoming calls stop.

Then insert the public mobile SIM card, restart your phone, and check that all services are working.

 

If you are still having issues after contacting the Telus Porting Number Team (from the number that was sent to you via private message), than submit a ticket to Public Mobile CSA to assist with your new account.

 

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html


OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 


@marzougui wrote:

I got this text when transferring my number, Can anyone help please.

 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

 

Thanks in advancce


The generic text message that Public Mobile sends has inaccuraries. Most likely, no one from Public Mobile will contact you.  Also, when looking for the information mention, you shouldn't be looking for anything called an ESN or MEID becaues you won't find one for your phone. Neither are used any longer.  It's the IMEI that can be used.

marzougui
Great Neighbour / Super Voisin

Thank you, everyone, for your help, I called the number that was sent to me and it is all working good now