[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Will old public reward be expired after the plan is unsubcribed?
The plan with one of my account of Public Mobile is expired, I am still able to login but need to pick a new plan.This account has more than 3 dollars/30days old public reward. if I pick a new plan, are those rewards still availble? I don't want to ...
Going to Dominican republic ?add on
Wondering if I can text and call myfamily in Canada during my trip to Dominican republic or do I need an add on?
Resolved! Only getting 0.7 monthly points on a 1.20 monthly points plan
Hello,I subscribed to the 4 GB of data for $24/month plan during the boxing week specials. With this plan, I'm supposed to receive 1.20 points each month for paying my bill. However, I noticed that I only received 0.7 points for this last month. Anyo...
Brayan
I want to transfer my eSIM to a physical card.What can I do? I've been trying to contact customer service for hours and nothing.
Resolved! 4g offer: 15GB of data at 4G speeds
Hi, Got this offer: Get 15GB of data at 4G speeds of up to 100mbps for only $26/month. Reply YES to this limited time offer added to your account and will take effect on your next renewal date. Hurry, offer ends February 18, 2024. Reply STOP if you ...
sos on iphone 13
Hi, my phone has been on sos mode this morning… i tried to restart and update my phone but its still on sos mode. can you please help me.thanks in advance.
Account Subscription adjustment
Hello,I am contacting you regarding my recent activation of this account and subscription change. At the time of creation, the 1-month option was selected, but it was meant to be for 3 months. I updated my subscription earlier today and want to ensur...
Resolved! Targeted offers
What determines if you can receive a targeted offer? It seems that I'm never eligible even though I'm on the $15 plan, is that normal?
Resolved! Public Mobile - Phone Plan Promo Deal??
Okay I got a text saying "Public Mobile here. We've got a great deal for you. Get 15GB of data at 4G speeds of up to 100mbps for only $26/month. Reply YES to this limited time offer added to your account and will take effect on your next renewal d...
Resolved! Help with transferring wife's account from Koodo when account is in my name
Hello,I have already asked customer support this question but they have not got back to me, probably its being treated as non-urgent, which I can understand. Anyway, here is my situation:I am already with PMMy Wife is with Koodo, but her account is i...
Resolved! 5213 15GB data 4G speed for $26/month affect monthly rewards?
I received a deal 15GB data 4G speed for $26/month, if I accept, will I lose rewards like autopay, loyalty and refer-a-friend? Right now my plan is $25/month for 1GB @3G, just worried that if I accept the new deal that I will lose my $8/month in the ...
Resolved! Subscription not activated
So my payment has gone through, I'm on step 6 on the app it says subscription not activated. It won't let me do anything else, I can even cancel it. Idk what to do now.
Inactive Number Active?
Hello, My number has been inactive for a few days and I recently received a call from a number with the same area code and first 3 digits as mine. Was was Public MOBILE calling? Also, i was about to receive an SMS code at my number to be able to sign...
Resolved! $26 for 15GB @ 4G promo
I am currently on the $25 for 1GB @ 3G and recieved a text offering an upgrade to 15GB at 4G for $26.I have 2 questions (sort of related)1. I read on another post that my Canada to USA texting and calling will be lost. Is that true?2. Does the offer ...
Resolved! Cost of international roaming in china
Any idea what’s the roaming cost in China, going to be stay in China for one year for job reason. Considering if I need to pause my account to keep my number or cancel subscription. Also want to know if there’s any good roaming plan?
I am being double charged on my credit card. How can I fix this?
I am being double charged each month. I can't find a way to get this address except by each month diputing the second charge. is there a way to fix this?
Resolved! 15 GB offer through text message
Hi, I got 15 GB 4G speed offer for $26/month through a text. I currently have a 1GB data, unlimited US/Canada talk and text plan for $25/month. If I reply YES to this offer, does it ADD to my current plan ie I would now pay $51/month? Or does it re...
Failed ported number
Our ported number failed a month ago and haven’t been able to get through to anyone to correct it. Unable to send a ticket as well. How can I have someone connect with me if I can’t send a ticket? We think it has something to do with the esim card v...
Updating credit card information
I need to talk to an agent
broke sim card mid activation
hello, i purchased public then when putting a sim card i bought from amazon it snapped in half, i cant access the eversafe thing because it asks me to confirm full access with the phone number.. which i cant do because well. the sim card got snapped!...
Resolved! Will 5G plan still work with 4G older compatible iPhone
I’d like to upgrade to for the 5G offer available today, but only have an iPhone XMax. In about 2 months I’ll have access to a 13ProMax. In the meantime will my XMax simply revert to 4G speeds, but still offer the 60Gb data. I’d then like to use Spe...
Resolved! No phone service
I had to cancel my credit card due to fraud and as a result missed a payment. My service is cut off and I cannot make a payment on a new credit card using 611#. I also cannot get into my account and the message is: unknown request error.This is ex...
Resolved! My account
3 days ago I changed my subscription to increase my data. $40 for 30 gigs. That is showing on my account to change on renewal Mar8. Yesterday I got a text with better promotion for me. 15 gigs for $26. I replied “yes” and received a confirmation t...
voicemail
I have a phone number that forwards to my cell phone. The calls come through fine but my voicemail is not working when a call is being forwarded. When calling me directly, the voicemail works. I need the voicemail to work from the forwarded phone num...
Promotions
I do not receive your promotions through text message. My husband just subscribed to one yesterday and I would like that too.
Midnight data usage
I have two accounts. One for each of my teens. Every night at midnight, 7 days a week, their phones while on wifi, use between 1MB and 400MB of data. Their phones don't show any cellular data usage, but public does. What's going on?
Re: Used to receive promotional marketing texts but I unsubscribed but now I want to receive them ag
Used to receive promotional marketing texts but I unsubscribed but now I want to receive them again
Resolved! PM not sending pictures, screenshots or voice notes. Also, the text from 5123 today with offer
Over the last year and a half I was able to send unlimited duration of voicenotes but typically in the length of under 10 minutes, that was on my old pixel 2 xl, now I have a pixel 5, both of which were on PM and now I am cut off at 2 minutes. Most r...
my plan price does not reflect what i am charged
Hello. I have a $45.00 plan but i only pay $36 due to all my rewards. when i log in, however, I see that my plan is $75.00 per billing cycle. has anyone experiened this?
