Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent I still auto renew the original subscription even after completing the message process.
I paid for a brand new subscription for my daughter, and this message popped up: "Your payment has been processed, but an error has occurred activating your subscription". Nice. We never got a phone number. No service whatsoever. Haven't heard from...
1. Does anyone know if one can call Customer Service at Telus to get a question answered re PublicMobile? Failing that, how would one -- via a simple, i.e., non-complex set of steps -- talk or communicate with a human being who works for PM?2. My hus...
Not really a question but just wanted to say how happy I am with the service. I just ported my number from Freedom for the exact same US-Canada $50/month plan. The number transfer was completed in 20 minutes. I just followed the instructions in the P...
In the last 6 months to a year the Public Mobile cell service as become considerably worse. It used to be clear in my house, now it is broken up and can occasionally completely drop the connection.
I am paying for 5 g. But I am not getting 5G service. Why?
Hi,How do I change from a 30 days subscription to a 90 subscription? There is no option to do this on the self serve portal. I am currently on the $39 4G plan.
Phone not compatible
I’m traveling to South Korea for 15 days in October. Can I use my public Mobile Plan in Korea?
Consistently across multiple VPNs (windscribe, mullvad, air), the connection's internet stops working within a few minutes when connected to the network. I've tried different servers, ports and even different protocols, such as IKEv2, OpenVPN, etc. b...
Every time I log in goes to resume activation. Been trying since yesterday. Unable to log into account or community.
Hi,I hope you're doing well. I have a question regarding my current package and the potential to upgrade it.Currently, I'm on the $25/month package, but with rewards, my monthly charge is brought down to $19. I receive $3 off for three years of loyal...
To Public Mobile support team; I have purchased the $39 a month for 20gb plan for my girlfriend, but the plan cannot be used. After paying, there was a prompt asking for her old phone number, and in order to fully access the new public mobile plan ac...
Hello,I'm hoping someone can please help me. I've been attempting to set up a new account for my wife since Monday Sept 4th and haven't even been able to get a chance to speak with anyone since then. It's mind blowingly frustrating the amount of effo...
Password consistently shows as incorrect when logging in. Resetting password does not resolve the issue.
HiCan anyone advise what steps I should take to port in my Landline number to my Public mobile cell. I am not seeing anywhere on the website to help with this.Thanks Peppis
I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket....
When I am in the usa, can I text, talk, use data with this plan
Hi,I am unable to complete my activation since my phone does not support eSIM. The plan is purchased and I now have a physical SIM card. Any help from an Agent would be appreciated.
How come it wont let me switch from the $45 40 gig can plan to the $50 cdn/us plan ? Its not showing up when I try to switch plans .
I was registered for a package 20 GB with 4G speed at a cost of 35 /month. Last day I saw they said It's 39/month I need to know what offer will I get?
Hello,I'm needing to change my payment info, but it won't process through for some reason. I need help please.
Hi Everyone:Have been on the plan for 3 days, everything working great. Checked by download speed at home and got about 277MBPS on 5G which is great. Question: What happens when and if I use up all of the 40GB 5Gin the month? I can't see that happeni...
Hi,I have not received a welcome email
Hi everyone,As the subject title says, I have been unable to send green text messages but I am able to receive them. I can call, use my 5G data, and send blue texts, but no luck sending green texts. Does anyone have any advice on how to fix this issu...
Hi, got a message from Public Mobile saying:"Starting in early 2024, your existing device will no longer support picture and group messaging functionality (MMS) due to a service up-date, and a new device is required."I have a Samsung Galaxy S8 Active...
Hi, I need to talk to a human please how can I contact someone This is a very specific problem that I can't find a solution for. I purchased the sim to come to Canada and I forgot to cancel the line when I didn't need it anymore so I've been paying ...
I have a new PM phone number. How do I cancel the old PM number
Mms isnt workingRealmi 10 pro plus
