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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2530 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4723 Views
  • 36 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 37575 Views
  • 149 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49175 Views
  • 182 replies
  • 30 Bravos

Resolved! Nokia

Interested in a Nokia G400 Phone, does it work with you system, I am a customer since July 2018, and very satisfied.WS

TauRus by Great Neighbour / Super Voisin
  • 804 Views
  • 3 replies
  • 0 Bravos

eSim ?

Any idea if Public Mobile offers an eSim option? A friend of mine wants to add a secondary number but has one already occupied with his work phone SIM. His phone is compatible with eSIM. Thanks 

gokhaleameya by Great Neighbour / Super Voisin
  • 877 Views
  • 6 replies
  • 0 Bravos

Phone blocking incoming calls from a contact

I have a Samsung Ultra 22 with a Public Mobile plan. A few days ago, my phone started to spontaneously block incoming calls from my mom. She's programmed as an emergency contact and I make any changes to my settings. When she calls it goes straight t...

munroes33 by Great Neighbour / Super Voisin
  • 1062 Views
  • 8 replies
  • 2 Bravos

Resolved! Pay bill

The Need help paying the bill 

Rubini by Great Neighbour / Super Voisin
  • 804 Views
  • 4 replies
  • 0 Bravos

Resolved! No Data - No Public Mobile Access Point option in Mobile Network

Hope everyone is having a good Friday   I lost my phone and had to replace my SIM recently. Using an old Asus Zenfone 3 (ZE552KL) and am not getting any mobile data. Found an article online to check my "Access point names" under Mobile Network settin...

tchu by Good Citizen / Bon Citoyen
  • 1070 Views
  • 6 replies
  • 0 Bravos

No data

Hello...anyone else not able to connect to their data? 

Momma22 by Great Citizen / Super Citoyen
  • 1502 Views
  • 14 replies
  • 0 Bravos

Resolved! Traveling

Hi, I am traveling to Europe end of May into June. What does PM have to offer re calling from Europe? thanks 

hcousins by Great Neighbour / Super Voisin
  • 743 Views
  • 5 replies
  • 0 Bravos

Resolved! My Account Not Working

Whenever I try to sign into my account, it comes up saying the page is down or unavailable for maintenance. Is there a place to call or something to get my plan changed? (Or anyone know how long it’ll be down? )  I’m fairly new with public mobile. I ...

kiramerrill by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos

Self-serve account not online this evening

I'm trying to buy a roaming package, but the page for logging in to my account is returning an error message.  It seems to have been offline for a few hours now.  Is there any estimate for when it will be back online? Thanks

PMUser100 by Great Neighbour / Super Voisin
  • 1053 Views
  • 9 replies
  • 1 Bravos

Resolved! logging in

i forgot my username and password on my account

ariesjo324 by Great Neighbour / Super Voisin
  • 581 Views
  • 3 replies
  • 0 Bravos

Resolved! Forget my email I signed up with

How can I find the email I signed up with.   I have tried all emails I have.   Nothing works 

Rick70 by Great Neighbour / Super Voisin
  • 493 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Number Transfer

I joined Public Mobile today coming over from Virgin.  I kept my cell # but cannot get calls or texts.  I can call out but that's it.  I did receive a text from Virgin asking permission to allow my number transfer and I responded YES.  I called Virgi...

Mark1959 by Great Neighbour / Super Voisin
  • 849 Views
  • 5 replies
  • 0 Bravos

Not able to make calls

I can’t make or receive calls. I’m in good standing with my account. I have reset my phone, turned the airplane on and off and I have also tried selecting the public mobile carrrier manually. Nothing works. Please help. 

jkrietze by Good Citizen / Bon Citoyen
  • 1346 Views
  • 15 replies
  • 0 Bravos

Resolved! Unexpected system error

Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem. Reference:Xxxxxxxx this is the message I get when trying to sign into my account anyone else ...

Handy1 by Mayor / Maire
  • 2090 Views
  • 13 replies
  • 1 Bravos

My Account/My Rewards sites are both down

PM My Account/My Rewards sites are both down at the moment But this is an issue with Telus servers, Telus and Koodo My Account are also down.  So, I anticipate that this will be resolved soon, at least with highest priority.   Add:  Telus Contact Cen...

softech by Oracle
  • 1155 Views
  • 7 replies
  • 6 Bravos

My account

Anyone else having issues getting into My Account? I get this when I click on My Account or Sign In tab. 

Screenshot_20230518-195113.png
HavocDragon by Great Neighbour / Super Voisin
  • 1695 Views
  • 12 replies
  • 1 Bravos

Cant sign in to account

Every time I try to go to my rewards or my account on my phone or laptop is just comes with an error screen. It happens when I clock the link sent from the AI chat as well. seems like the website is down

kyle_77777 by Great Neighbour / Super Voisin
  • 681 Views
  • 4 replies
  • 0 Bravos

Resolved! Price change on plan

I am on the $45 for 20G plan and I forget to make sure I had funds to cover the next month and so my account got suspended.  Now when I logged in to make the payment I now being charge $55 instead of $45. Why is that when it has been less than 24hrs ...

hotghost by Good Citizen / Bon Citoyen
  • 604 Views
  • 3 replies
  • 0 Bravos

HOW TO Enable MMS on Samsung

I recently have experienced problems with sending andis  receiving pictures sent in messages. I get an error message that it cannot download. My mobile data is enabled. I have tried restart.  This is a new problem.

bobmady by Great Neighbour / Super Voisin
  • 642 Views
  • 4 replies
  • 1 Bravos

Resolved! Transfer phone number

I recently switched to PM and I missed replying to the text message to confirm the phone number transfer.How can I re-iniate the phone number transfer now

scooter_1982 by Great Neighbour / Super Voisin
  • 756 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a number from a VoIP service

I have 2 issues. 1. I want to register for a new account but I want to bring my current phone number with me. When I try and port the number the registration process askes for my current address on file with the previous provider. My address is not a...

southernhills by Great Neighbour / Super Voisin
  • 1286 Views
  • 3 replies
  • 0 Bravos

Resolved! SMS 2FA Not Working

Moved to Public a few days ago and I've noticed that any SMS 2FA (from short codes) are not working. Any idea how I can resolve this?

twenty- by Great Neighbour / Super Voisin
  • 725 Views
  • 3 replies
  • 0 Bravos

Resolved! Temporary SIM Card Assignment on Public Mobile

Has anyone had experience with temporarily assigning an already activated Public Mobile SIM card to another Public Mobile plan and account that already has a SIM card assigned, and then reassigning it back to the original account and number after a f...

sahbach98 by Great Neighbour / Super Voisin
  • 735 Views
  • 5 replies
  • 0 Bravos
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