Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a text offering me 20g for 35 which I accepted a few days ago. My sub was renewed today and I still have my old plan. How long does it take to start this new plan?
My data drops from LTE to 4G when I make calls and leaves me with like no internet during and after the call. My setting has no enable volte option but telus site says my phone is compatible. Someone please enable it on my device or tell me how
I need a Customer agent to transfer my existing number from Kudo. But the system failed, no ticket. Anyone could help? @CS_Agent
I am not able to make calls it says I am calling the US and do not have a US plan . Will not allow me to log in on my device ! What is the problem ? 5G?
Trying to log into my sons account to update my billing details but its asking me to complete my activation. Is there a login issue happing today?
Trying top update my expired Credit Card and it won't let me. Yes, it has been enetered correctly. Tried multiple cards and it still won't work. Any ideas?
I noticed this morning on my Community account that the ability to change username has now been removed! Has anyone else seen this or is it just mine?I wonder if it was due to how many have been abusing it here in the Community!
How come my phones ability to use data/internet has stopped. What is the current APN settings I want to check if it is still up to date! And if it's not that then what else could it be when I have not used up all my data ???
@CS_AgentHello, I've tried to make a ticket about a stolen phone. But I'm not sure it when through.
I received a text message from Public mobile stating I have used 95% of the data included in my service. I reviewed my account and I have only used less than 50% of the amount allotted for this billing cycle! I have no bonus data so it can't be relat...
Hello,Wondering what happens when I put my subscription on hold. There are some add ons that are not used up. I will be travelling internationally and since PM can’t roam outside US, I figured I’d save a few bucks and reactivate when I return. Will t...
My son's phone was stolen and I cannot login to his account as it keeps sending a text to his phone. Who do I contact to put a hold on the account. I'll be getting another SIM, but don't want them to be able to use it if they do get into the phone ...
trying everything to upgrade my son's date plan .can not get in with multiply tryins.
Hi, I've just signed up for a public mobile plan on an esim card. After scanning the QR code for the esim, my phone was stuck saying 'activating' for 2 hours (see screenshot) without ever activating the esim (I was connected to the wifi the whole tim...
Phone transfer request to Public mobile did not go through. I requested manual approval, they require Telus to resend the request within 24 hours. Your ticketing system is broken and I’m getting 404s. Please resend the request asap, I haven’t been ab...
I can’t use my public mobile I pay twice when I’m doing the activation
@CS_Agent just subscribed to the 30Gb for $40 of 5G. lte service is slow and 5G not available. this is on a SIM card. HELP
Why is the site not letting me cancel service. It just rotates back to the sign in page. Thoughts. Thank-you
Hello Community, having a strange issue with an iphone 11 where when the PM SIM card is in the phone, the camera function in Snapchat does not work. When the SIM card is removed, it works again. This is using the same home wifi, not PM data. Anyone e...
iMessage and FaceTime number not working it says to remove and reinsert sim to keep using my number. I have esim how do I fix this?thanks
Hello,4 days ago I referred my brother to join PM with my referral code. However upon activating his account, he did not receive his $10 credit and I did not get my $1/month reward. Has anyone had that problem before? Thank you
I subscribed requesting to use an eSIM. The eSIM Ian compatible with my iPhone X. So I ordered a SIM card online.now I am trying to activate it my get getting the ring around asking me to sign in over and over with no option to do anything else. I ca...
How do I activate my SIMM card?
Can I add family members on same account, so I don’t have to pay for each?
How to use give back?
I cannot receive SMS for two step verification in order to log in and cancel service or to send a ticket-please help!
My phone number is not in service. However I can place call out but cannot receive calls. Can you help me.
Every time I try to do anything in Public mobile app or website is so slow, but so slow that I can't believe that you are a telecom provider.
