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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim issues

My sim isn’t activating , my phones compatible so what’s the problem ?

Unable to port phone number.

I went to profile, and transfer the number: xxxxxxxxxx but it said : "Unable to port number."If I still want to port the number: xxxxxxxxxxxxxxx, what can I do...??

*611 not connecting??

I just bought a voucher, as I always do, to top up my plan. Everytime I dial *611 it says I'm calling T mobile and refuses to connect. Also can't find anywhere on the app to use the voucher, just to change my card payment. Anyone know what's going on...

3G Network/Public Mobile

Does anybody know when Public Mobile is shutting down the 3G Network? And which devices will be affected? edited by computergeek541: unrelated to the "community" category label

Resolved! Does porting my number to another carrier automatically cancel my subscription?

Wondering as I cannot log in to remove my payment method.Thanks,

Resolved! i want to update payment method

cannot find a tab that says "payment" to update payments

Esim

I originally got my number on my android through eSIM on my android now I need to switch my android to my iPhone, which is also eSIM compatible so I basically just need to buy an eSIM for my iPhone so I can switch my android to my iPhone

Resolved! BYOD Phone with working SIM not connecting now to Public Mobile Network

Hi,I changed my Public Mobile physical SIM card today from my current phone to a previously used phone that I received today from a vendor seller. The previous phone was working fine on Public Mobile for talk, text and data. But now the changed pho...

How can I get my brothers bank card off

Two charges to Credit Card

Hello, Unsure as to why I was charged $31.04 on Jan 21st and then $31.04 on January 23rd.....the oddest part of this is that only the payment of January 23rd shows up in my Payment History. Is it possible I was charged twice in error or will I see on...

eSIM not activating

Hello, I bought eSIM and while installing, it fails to install. In process it deactivated my physical SIM. Tried to reinstall the eSIM thru my account on desktop and scanning the QR code and that is also fails. While purchasing the eSIM, it did check...

Mistakenly charged Monthly payment

Hi, any agent here? Or any people have idea? I cancelled my service on Thursday, but on the same day I am still be charged full monthly fee for the next bill cycle. Once I cancelled the service, my Public Account closed right away. I am not able to f...

Downloading past invoices from account after transferring number

Hi – I transferred to Rogers a few months ago but my account is still active. I am able to log in but nothing load.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with

3rd month free?

I signed up for a boxing day deal on the 4G/4Gb plan and 3rd month is supposed to be FREE. Why is my payment notice showing I need to pay for the 3rd month? I can't find any voucher or notice of the 3rd month free now that I am signed up. Please a...

sim card locked with puk

need puk code

Voice Mail

Hello !On my iPhone it says I have 5 messages but I do not have any ! Who could correct this and have the cellphone show 0 messages ??

Cancelled service without notice

My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient. I’m waiting for my new credit card to arrive . I was not even given a grace period of ...

Charged twice

I was charged twice in the month of December. What to do?

Resolved! Monthly payment

I noticed for this month I did not have my rewards applied as per usual every month. But was applied after auto pay from mt account on January 21, 2024? Who can I speak with to figure out what went wrong?

Resolved! US Roaming Plan not working

Hello,I have purchased a US roaming plan for 15 years with data, but it does not seem to be working on my phone.The data usage is 0, and my phone can access internet or call.How to fix this? Thanks so much for your help.

Resolved! How to Contact CS to cancel plan for my mom

Can someone help me find a CS rep so I can close my mother's cell plan?Thanks

Resolved! Forbidden a1

Cant access my account, web or app.I get forbidden a1 message....and at each login i get a code even if i click this is a trusted device!

Resolved! Re: Cannot sign in my account

I still cannot login in. It shows forbidden A1. Please help me soon. I need to add more data or change plan for better data for cheaper price . I wanted to change to that $39 subscription plan get 30 GB instead of paying $45 for 20 GB

Resolved! Pausing Account vs Monthly Plan Changes

For the next couple of years I'll be rotating back and forth between US and Canada on a 28 day rotation (i.e. Canada for 28 days, US for 28 days, etc).I also have a work phone which I'll probably use, almost exclusively, while working in the US. Whe...

Resolved! lokoks like enterd an incorrect ESN/MEID

Resolved! number transfer failed and no support from public mobile to resolve it

Hi team , we tried to transfer a number from lucky mobile to public mobile but the transfer failed ... I am unable to reach any agent to help with this issue over chat nor i am unable to login to the account (Forbidden A1) . Can you please cancel the...

Resolved! Phone number not eligible for port

Was trying to port in my Telus number, it’s on a post paid plan and still active. But got this message every time I put the 604 number in. Appreciate your help!

Resolved! Reward plan

Hi team,I have use PM for around ten years with the old reward plan. And I don't want to change to new points reward plan at all.Could I change the monthly mobile plan without change reward plan？ Thanks,

Samsung Galaxy A5 (2017) not receiving calls or texts

Hello,I've been a customer for over 5 years and I've finally encountered a problem that needs solving.I have a Samsung Galaxy A5 (2017) and its not receiving calls or texts. I'm able to call and text others though. Data works.I've tried restarting my...

Resolved! Changing phone number

Hi ,i am a new subscriber ,and i do i keep my existing phone number ?

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