Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a 20gb plan. I’ve been streaming to an Amazon fire stick and the usage doesn’t seem to be included in the daily totals but just in the total data usage. Any reason for that?
Hi! Does anyone know how to obtain your monthly statements automatically or quickly? This phone is linked to a corporate account, and I always have to send a private request each month to obtain a statement. However, most of the time they either don'...
"Hi everyone, I switched my mobile plan from 3G to 4G last December during a promotional offer. I have been using 4G for a few months now and need some help. I am using an iPhone 14 Pro and on the top right of the cellular icon, it shows LTE instead ...
Your entire public mobile website is BROKEN in Firefox and has been BROKEN for 13 months, when will this be resolved? The website only works in chromium based web browsers. You cannot login on Firefox and if you open the developer console there are o...
any one can help? why I can't make a message recording?
cant sign int my account and have changed password 5 times
I can't get my phone activated. My number hasn't switched over.
I would like a refund as I accidentally bought a new package sane day as my bill cycle. I paid $85 for $45 monthly fee.why can’t I talk to a human with customer service!??
I signed up for the $40 plan with 15GB promo plan yesterday... but when i log into my account the data only shows 5GB as available...its not showing 15GB....thanks
I want the plan I paid for. Fix it
I need some assistance with my account. When I signed up, I used a refer-a-friend code from my sister who is a Public Mobile customer. She did not receive a text stating she got a new friend. Her code is xxxxxxx. Can a moderator see if this code was ...
can not active my sim card
I bought the US add on and even though it shows that my data is on, it seems phone is not connecting to anything. All settings correct. Please advise
Hi, I’m going to Boston in US this weekend.I stay in US only for 4days, so I try to buy add on.My question is 1. When can I buy add on? If I buy 2-3 days before the trip, it’s nothing affects when I use phone in Canada and after coming back from US?2...
Hi. I was going through my daughter’s phone and then the account usage history, just checking things out and there are some HUGE discrepancies. The most startling is that there is a phone call to a number that is listed for 38 minutes in the accoun...
Hello,I am new to public mobile and just activated my SIM online. After doing so I couldn’t log into MyAccount.. and when I try resetting password it says there’s an issue. I even got a text after activation saying “Welcome to Public Mobile! An email...
Does anyone know why there is an account number associated with a public mobile prepaid service? I noticed this on my PM profile. It's not like you can add it to your online banking?
Hi and thanks for any help. This last week I purchased a pre-owned TCL flip phone from Public Mobile by mail. It seems to be working fine except there doesn't seem to be any maps feature available. I have toggled the 'location' option to 'on'. There ...
Hi, Can I recall the Points redemption? I have place the wrong products.
I have only ever called or had text message and do not seem to have my email attached to my account. Hoping someone can help me. Once I have do this I can update my payment method as my card is about to expire.
Public Mobile here. Welcome to USA! I’m more than 5 kms from the border in Abbotsord, BC. The only change I have done to my phone has been installing the latest Apple IOS. Anybody else experiencing similar issue? You can get a U.S. roaming add-on f...
@darlicious It's been a while since I've read through this thread. Great update post I didn't even realize that the length of us roaming add-ons had changed as well as what public mobile offers? The price is pretty good especially now that they incre...
I am trying to find where the message is kept as 'draft'. Not sure if I will find it or not - but am going to give it a try!
Hi I've decided to go back to previous carrier, bell. PM doesn't have the best coverage and network for my area for some reason. I still would like to keep my PM number. Am I able to keep my PM number when switching over to bell? I've talked to bell...
My service is suppose to be paid on the 24th of every month and now today my phone is disconnected and my promo code is gone! When I logged in to pay my promo code is gone and I am being charged full price, How do i contact someone to get help with t...
Hello everyone,I live in Canada but will be leaving for US on February 28th for a 3 weeks period. I'm in need to purchase one or more add-ons for TALK ONLY in US for my full 3 weeks trip. How do I go about? I see the add-ons available to purchase is ...
I have been using Public Mobile but just dial 611 whenever I have added money to the plan in the past. I am trying to create a MyAccount now but it says I need to contact a support agent. I try to put in a ticket but it says I need MyAccount in order...
Hi I am going to Europe and want to know how to stop rooming for there are too many scam text message and incoming call that I want to prevent rooming charges due to this kind of scamming.Thank you
Hi there. My account will only show me 2 days not 7 days may you please help
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