Community

Resolved! Existing Customers/Student Plans

Does Publicmobile.ca have a discount for existing customers who are students? 

Resolved! Refer a friend.

Does anyone know how long it takes before you see the Refer A Friend points on your account? 

Resolved! Cannot install esim

I just signed up for a new plan and decided to go with an esim.  Installed the app, but the app claims that my phone doesn't support esim (it does, but through a separate SIM card from esim.me).  Ok, so I can't use an esim.However, the only option I ...

Resolved! Do not receive referral codes with new sim

Resolved! Need a new eSim

I deleted my eSim and I need a new one. How do I get a new Public Mobile eSim? Thanks.

Resolved! Sim to eSim

Hi there,I've just transferred my cell number over to Public Mobile from another provider (Koodo). Koodo said the transfer went through. On my iphone I turn off the koodo service (physical Sim) and tap on eSim but it says I don't have any service, it...

Resolved! Resume Activiation Page Not Working

Hi. I'm trying to switch over to PM. I tried to setup an account and then selected the plan, but I then accidentally closed the browser by accident before I could finish. At this point it logged me out. When I try to log back in, the next screen gave...

Resolved! Signed up for a mobile plan with esim, but my phone doesn't support it. How do I get a SIM card?

I have just signed up for a public mobile plan, with the SIM option as esim.  Unfortunately, my phone does not support it.  How do I go about to get a SIM card instead and setup my new phone plan with it? 

Resolved! Cannot Log into my Account

When I try to login to the app it asks me to activate my account and pick a plan. I'm already on a Public Mobile plan. I've been with Public Mobile for almost 7 years now. Is this a known issue?

Resolved! Can't activate account

Hi - trying to get setup as a new PM user.  Just set up the account about an hour ago.  Now trying to finish up registration/activation.  It asks me to login to resume and when I do it tells me my email is invalid and my password is incorrect. Howeve...

Resolved! Activating an ESIM

Hello, I just purchased a Public Mobile plan, when I was purchasing the plan, it asked for my phone IEMI and  it said my "phone is compatible with 5G and ESIM."  (SAMSUNG S20ULTRA)After I purchase the plan, I downloaded the app, and tried to activate...

Resolved! downgrading my plan

I upgraded to 15gb plan but realize I do not need that much data.  Am I able to return to my previous plan including the promo deal I had at the time?

Resolved! Pausing US Roaming Add-on

I have a couple trips to US upcoming and each only expected to last 3 days or so each, once I return from the first trip can I pause my Add-on and use the remainder on the next trip in a couple months?Thanks

Resolved! Still being charged, after switcing to Bell

Hello, hope you are doing well.My problem is tgat I am still being charged by Public Mobile, even though I have switched to Bell and transferred my number there.I would love to stop preauthorized payment from my card and get a full refund for the amo...

Resolved! Changing Old Account email address, which I no longer have access to (and can't even remember)

When I follow these instructions:elect 'Forgot Email': Find this option on the login screenVerify your identity: Prove that you're the authenticated account owner by choosing to perform a One-Time Password (OTP) verification using your registered pho...

Resolved! New chip

Irecently changed my plan, to get 5g on my phone do i need a newer chip? the one I have I have had for about 4 years

Resolved! Pre authorized payment

How to cancel pre authorized visa payment without knowing my account number 

Resolved! Add ons

Can I call home from US and to other numbers in US by using my international minutes