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03-18-2023 09:14 PM
Hi,
I added U.S roaming for talk and text for 15 days for $15.
I saw that my card was charged but I don’t see it was added to my account.
I tried calling out but it doesn’t go through. The texting does go through, it’s strange.
Is there a way for you to still add it but not to charge me again for it.
( I was charged on March 17 2023)
I really need to call people, if you can please fix this ASAP.
thanks in advance
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03-27-2023 05:45 PM
I am experiencing the same issue. It’s my 3rd time renewing the US add on and this time it isn’t working. My credit card has been charged but no service.
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03-18-2023 09:17 PM - edited 03-18-2023 09:18 PM
Calling in the US with the Public Mobile roaming add-on can be problematic.
This is due to the decommissioning of the 3G network in the USA.
Ensure you are connected to the T-Mobile network and force your phone to 2G mode, if it has it, for calling.
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