03-18-2023 03:25 PM
Why can’t I get any service I can’t call out and ppl can’t call me
Solved! Go to Solution.
03-18-2023 03:39 PM
@nicolemournahan
Check the settings on your phone and see if Cellular Data is enabled.
Also check to see if there is a Telus outage in your area:
https://istheservicedowncanada.com/status/telus/map
If everything looks OK then contact a CS_Agent to investigate your issue by creating a ticket on SIMon Chatbot bottom of page or private message on the envelope icon above.
03-18-2023 03:35 PM
@nicolemournahan wrote:My account is active and I’ve restated my phone awhole bunches of times
My account is active and I’ve restated my phone awhole bunches of times
What about text and data? working?
You could also try the SIM card in another working phone. This helps determine whether hardware issue versus PM service problem.
03-18-2023 03:32 PM
03-18-2023 03:30 PM
Sorry to hear about your troubles?
More details would be helpful.
Is your account status active versus suspended?
Does text and data work?
Maybe try rebooting your phone (if you have not tried already).
