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No service

nicolemournahan
Great Neighbour / Super Voisin

Why can’t I get any service I can’t call out and ppl can’t call me 

4 REPLIES 4

BKNS27
Mayor / Maire

@nicolemournahan 

Check the settings on your phone and see if Cellular Data is enabled.

Also check to see if there is a Telus outage in your area:

https://istheservicedowncanada.com/status/telus/map 

If everything looks OK then contact a CS_Agent to investigate your issue by creating a ticket on SIMon Chatbot bottom of page or private message on the envelope icon above.


@nicolemournahan wrote:

My account is active and I’ve restated my phone awhole bunches of times 


@nicolemournahan 

What about text and data? working?

You could also try the SIM card in another working phone. This helps determine whether hardware issue versus PM service problem. 

nicolemournahan
Great Neighbour / Super Voisin

My account is active and I’ve restated my phone awhole bunches of times 

Dunkman
Oracle
Oracle

@nicolemournahan 

Sorry to hear about your troubles?

More details would be helpful. 

Is your account status active versus suspended?

Does  text and data work?  

 

Maybe try rebooting your phone (if you have not tried already). 

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