Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I switch plans do I keep the remaining Minutes and GB that I have on the old plan?
I added money by phone and voucher. Normally my plan reactivated right after I do that. It didn't. I logged in online and the money I added by voucher is not there and it says my account has been deactivated since Nov 13 but I used it yesterday. How ...
Hi,My plan was supposed to be changed today for my plan renewal. But I still have the previous plan on my account and my card has been charged for the new plan I chose of 15G 4GspeedHow anyone can help me with this, pleaseThanks
Data isn't working. Data is on, valid, no airplane mode, have reset data on phone, have restarted phone.
I got this phone and plan for my son and didn’t realize it comes with data. Can it be blocked on my account.
Thought one of the main tasks for Oracle is to remove unnecessary posts Checked tonight, came across many redundant posts. One user in particular, high performer , 1000+ posts since joining a month ago, keep repeating what said hours ago for "solut...
Hi All, I am a public mobile client. My father is visiting me and he will be staying in Vancouver for a month. I thought it would be convenient to get a prepaid public mobile SIM card for him. I got my public mobile SIM card three years ago in a Lo...
I saw there is " Add funds to my account" , What's that means? is anyone can help me?
I’ve bought new sim and it is not working in my Vivo mobile phone.
My old visa debit card expired, so I went to update the info on my account and when I do it says the card is still expired and won't let me update it. Any help would be appreciated thanks
I need help submitting a ticket so that I can transport my old cell phone number from Koodo prepaid to Public Mobile. Please help!!
The website doesn’t allow me to change my plan. It keeps saying “oops something went wrong, please try again later”, every time I click complete payment. I’ve tried for months to change my plan, and if I can’t by the end of this month, I will definit...
how to change my email address in the selfserve account to be the same as my communauty email
i went throught the activation process and then it says my cc wont work
Purchased pre own phone it arrived today and the battery quality is poor how do I return it?
I'd hoped this had been fixed, but no luck so far. Ever since the redesign, the payment page will not accept custom amounts. I can click on the custom button but entering anything less than the full 30-day fee results in an error message: "Please inp...
Netflix is part of my Telus account. I have received three Public Mobile text messages (spam?) over the past couple of days telling me that "Your netflix service connected to xxxxxxxxxx have been locked due to a payment error please confirm your pers...
Hello, perhaps someone can help me as I can not seem to find what i am looking for online, thanks in advance to all. My current plan is $50 for unlimited calls and text within canada and u.s. PLUS 10.5 gigs on 3G. I want to switch plans to the 20gigs...
have recycled power three timesreinserted simreset network settings iPhone 7 HELP
I can't access My Account because the new password is being sent to my phone number and my SIM card is not working. My SIM stopped working a couple of weeks ago, I went to a Telus store and said I had to fix My Account through this portal . I have be...
It is the one I used the most
Hay i can never do this keep getting error ( have done it all incognito and removing cookies and browser history) . And this is the exact same login in as the community so why doesn't it work. Anyone else experiencing the same thang? Best thomas
hi there my name is xxxx xxxxxx and my cell phone number is xxx-xxx-xxxx. it is not working from day before yesterday. Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.
For a reason, my phone number changed and I want to have it back. I was wondering how to do that.
Hay team,What to do when add on data don't work, It's annoying me that it says i have data to use but when I go on LTE it gives me no internet access, i also got a text from public mobile to say I ran out of data. And when I try to submit a ticket it...
I can't open the MMS. It sais Download failed
I just purchased an add on, will it start right now or only when I press roaming? How dors it work, its a US roaming add on…
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