Community

Resolved! unacceptable

For everyday use where I live, Public Mobile (“PM”) has provided satisfactory service for a good price. However, there have been a few instances that have left me very unhappy. This last instance was the last straw. I purchased international calling ...

Resolved! I need to cancel an Add-on I want my money refunded IMMEDIATELY!

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money...

Resolved! A failed credit card payment

My bank told me you guys still used the old expiration date of my credit card to charge to my account in stead of using the new expiration date of 5/27 credit card. Please rectify the problem as soon as possible so that my iPhone can get back to norm...

Resolved! Long distance international charges

If I call someone in Canada from the United States, whose carrier will get charged? Mine as the caller, them as the receiver or both of us? I have unlimited minutes for calls for the next 11 days. I just want to make sure they won’t get charged 

Resolved! New Customer

Is it possible to talk to someone?  I wish to purchase a refurbished iPhone.  I have an old cell phone.  Want to use the same number.  Is that possible?   what does the mb’s added to the $15 monthly plan actually give you ?  Will I be able to downloa...

Resolved! Paid Bill No Service

I just paid my monthly bill yesterday $45 plan made one call and now it says i have no minutes to make a call??? Whats going on and what could I do??

Resolved! Phone plan not working

Paid my bill for March and it seems my account is not kicking inWent back to store and confirmed it went throughThis happened yesterday Still going onNo call in or out It says my balance is 2.00Why is that when I paid my monthly bill 25.00

Resolved! payment issue with voucher

I purchased 2 $10 vouchers, one was taken and the second won't process so my account s still suspended.HELP PLEASE!

Resolved! I paid my bill and I have no service

I paid my bill in full yesterday and I still have no service. I can't even fill out a ticket because I can't get a text code and whenever I try to use my account verification, it tells me there's an issue. It's been a couple of weeks since I've paid ...

Resolved! Plan Switched Without My Permission

Shame on me for not noticing this earlier. Three months ago my plan changed from the $35 3G 3Gb with 2Gb Bonus plan to the $45 for 20 GB at 4G Speed with points plan. I did not authorize this. This phone is very lightly used so I don't need a big pla...

Resolved! sign in issue

I have tried to sign in for a few days now.  I have reset my password, cleared my cache, tried different browsers and devices in private mode, no luck....I now get an error message when I try to sign in....any ideas? 

Resolved! I still haven’t received my SIM card in the mail.

I ordered my a SIM card on Feb 28. So it’s been like 13 days. I don’t know who to contact or how to get this resolved since I don’t have a tracking number, just an order number. I really wanted to switch back to this since it’s affordable, but now i’...

Resolved! Any Information?

I had made a request to receive payment bills and its been almost a month since I made that request.But I haven't received any update or information regarding that.Hi Community could you let me know how long does it take in average to receive the req...

Resolved! Help

I have money in my account but it did not renew my plan

Resolved! The Canada-wide call minute is counted wrong

So I barely used my phone's number for calls at all since I got the plan 6 days ago and it was 11 minutes. I was surprised so I decide to combine the minutes of all of my outgoing calls and it was around 3-4 minutes, so where did that 7-8 minute come...

Resolved! I have unlimited minutes but my phone is saying I used up all my minutes. What’s happening?

Resolved! Offer

 Hello,Below message is it true or spam? 

Resolved! calling issue

Hello Team, i am stuck with my public mobile out going and incoming call since last 3 days.i have tried troubleshoot as per moderator but it did not help me.i have raised ticket#Ticket reference number: 33111-520 Please help me to reset my account. T...

Resolved! Out going and incoming call not going

Hi, In my friends phone he is getting trouble to make Out going and incoming call.  We try to diagnose and turn on flight mode on and off, network selection manual public mobile.  It's work for one day and now again giving issue to make call. Text me...

Resolved! Add-on data not working 😡

I’ve used up my GB of data for this month but my acct says I still have 720MB of data which I bought as an add on.. but my phone isn’t accessing the add-on data and so internet access and texted no longer works when I leave wifi. So frustrating! Can ...

Resolved! sign in help

I needed to update my credit card....cant sign in...changed password....still  cant get in... not sure if i have correct info now to get in

Resolved! US add on

Can you only upgrade US data plan one time?

Resolved! If I understand correctly, there is no way to unlock data or calls last second in USA

My job has me outdoors in the States where I need a last second phone call that the company will reimburse me for the expenses. So cost is not an issue, but if I understand it correctly you cannot purchase anything last second with Public Mobile with...

Resolved! Sim card swap

Hey i lost my sim card but i have access to my account but when i get activated this number before shopkeeper just put any anonymous email so i am unable to retrieve my number back. I bought a new sim card very difficult to found in market but they w...