Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've just gotten my first credit card, and I'm wondering whether I should switch my payment over to my credit card from my debit card? I was told to check that my phone bill doesn't come through as a "cash advance" vs a "regular purchase". Does anyon...
I can’t access my account. It locks me out repeatedly. I am trying to get into my account to see if I turned off automatic renewal. I have a phone number and a sim card number if someone can help me.
TL; DR When going over my plan and using throttled data, will I get charged on my next bill even though it’s “unlimited”. I realize I could be kicked off Public Mobile after “Excessive Use” as per the terms of service where it says because I would b...
I recently switched to 60gb plan for $45 @5G Speeds and was wondering if PM or Telus could take that away sometime. Unless I don’t adhere to the terms of services than I should be good right? Used to be on smaller plans. I can’t believe the price! My...
i got charged twice last time i did an add oni want to do another add on now but don't want to get charged twice again
Good day, I purchased a sim card online that was supposed to delivered to my address via mail. It has been 3 weeks now (and more than the suggested 5-10 business days for waiting) since the transaction date of when I placed a purchase for the sim car...
I have a new debt card. My old one expired. I have tried to reset. but the program does not except the new numbers.What do I do? my phone is now suspended.Thank you
I am $34 per month 40gb 5gThere is $40 per month 60gb 5g$40 plan $2 off per month points valueMaybe stupid, but is month 1 $38 month 2 $36 Month 3 $34 and so on........ Decreasing $2 per 30 days?Thank you ALL in advanceBrian
2 phones on same plan cannot phone each other. Please help
Hello, I just signed up with you guys January 21st. I paid for the SIM card also, so the total was $35. The $35 came off of my credit card yesterday the 23rd. Now it is saying my subscription is on hold or whatever until they get payment again. So pr...
How can I get another transfer request since I missed the 90 min window
It looks like my number was cloned but not ported. Can anyone help me how to resubmit a port request
do you need to use sim inside the phone when you activate it?i have similar situation. will use an old phone (galaxy s6) as secondary/ work phone with $15 plan. Trying to understand in I need to insert the sim inside the phone to activate it.
My account says I purchased the $30 add on 3g. I also tried restarting my phone. It still won't work??
I still haven’t received the SIM card which I order it on February 2, can you please contact me?
Hello,I am sending this email from my friends account because I could not get access to my account.I recently subscribed to Public Mobile and I'm encountering issues with activating my SIM and initiating the number transfer process.Initially, everyth...
will I loss my bonus add ons if i switch plans
Long story. In 2021 I lent an unused iphone to someone who then created an account with PublicMobile. After several months he terminated the account and returned the phone to me. At that time he also had an Apple account and used his PublicMobile ...
I'm trying to transfer my samsung sim card to an iphone, and the iphone is locked to another provider. Can Public Mobile unlock it for me?
I've been overcharged on my December bill when I changed my subscription. Please reimburse my account for $39.20
!!!!!!I LOST MY PHONE AND PUT A HOLD O N MY ACCOUNT, AND ORDERED A NEW SIM CARD BUT WILL I HAVE THE SAME PHONE NUMBER WHEN I GET THE SIM CARD?I WOULD LIKE TO KEEP MY SAME NUMBER THANK YOU!!!!!!
I sent in a 2nd ticket, as 1st wasnt replied to. got an email next day saying I had a new message, but when I go to open it this what I get. "You don't have any notifications. Try posting a new topic or question to see some activity here." I'm don...
i just activated a plan with an eSIM on my iPad, i failed to realize that i would need a code sent to my Public Mobile number just to even access my account. The 3G data on my plan doesn't work on my iPad at all, even though it's set up properly and ...
I just got a text message today saying I can't transfer my number over to Public Mobile? But when I set up my account everything went through good. Please help I need to keep my number
PLEASE EMAIL ME SUPPORT
HiI recently purchased a sim card and chose a subscription plan but I have changed my mind. How can I cancel my plan and hopefully get a refund. Thanks Tim Rhodes
Help, how can I talk to an actual live human on this app?
First of all, I understand that add on data expires now.I redeemed rewards for 3GB data in November. This was before the data expired. In my email confirmation it even says "Add-ons will remain on your account until fully used". However, the data did...
