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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SUBSCRIPTION NOT ACTIVATED

I downloaded the app, setup an account, and purchased the $34 BL deal. After payment when going through the next steps, I received: ---SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a ...

Locked out and unable to private message

I am locked out of my main account and had to create a secondary account to post this question. I am unable to private message or contact an agent to unlock my main account. This is after repeated attempts after waiting an hour to reset password, ent...

Resolved! Number Porting not compete

I tried to complete the number porting and someone was supposed to reach out. Got a message on the phone that it wasn't successful, but then an email saying it was. I can send and receive phone calls but not text messages on the new phone/sim with pu...

Refund request

Can anyone help, I'm certain I unsubscribed 2 months ago in the app. But I just noticed I was charged for the last 2 months, and again yesterday. Today I unsubscribed but was charge yesterday for another month. I'd like to be reimbursed as I did not ...

How do I cancel subscription prior to activation

I subscribed today but my current provider gave me a better deal. I requested a physical SIM card from public mobile but I want to stop any shipment or activation. Who do I go to for help here? I would also like to remove my bank account informatio...

trying to sign up - can't get past entering security code

Hi there,I'm trying to help someone sign up to Public Mobile. They have gotten as far as entering their email address and creating a password. They then get a code sent to their email. Once they enter the 6-digit code, the site closes down and takes ...

Porting team phone number

I tried to port my phone number, got an error, and now it's just saying that my number is not eligible. Could I get a PM with the phone number for the porting team? Thanks.

Unable to select eSim

Hi,I have been trying to sign up for the BF 40GB for $34 since yesterday and when I am going through the step in the public mobile app an error occurs when i select eSim.Not sure what to do next.Thanks, for you time.

Activation Error Code M.8701

My account has been in limbo for almost 24 hours with error M.8701 when I tried to subscribe. I have opened tickets with agents. When will someone get back to me? My credit card has been charged. @CS_Agent

I cant receive incoming calls but I can send them out.

As the title. I recently found out that I can't receive calls from my phone. Although I can make them I cannot receive any calls. I recently changed carriers to public mobile and since then I have not recieved a call since. As the sim option I chose ...

Starting new plan with a future date?

Hi everyone, just switched over to the $34 40GB plan from Freedom mobile. I have a couple of questions:My current plan with Freedom will be done by December 24th. I already purchased the $34 40GB public mobile plan and have been charged. Is there any...

Resolved! Changing from eSIM to an actual sim

My eSIM got deactivated after getting my phone fixed and they did a reset. I can’t get into my eSIM & I end up buying a SIM card to avoid the problems with eSIM. I can’t get into anything without my phone number & I’m not getting a reply from the com...

esim failed to activate

hey all I wasn't able to activate my esim, any advice? Transferring from koodo.

Payment was charged to credit card however account failed to activate

Hello,Yesterday when attempting to active a line my credit card was charged however I ran into error 820 which said I was charged but the activation didn't work. I PM'd the CS_Agent user earlier in the day but haven't heard back yet, is there a diffe...

Can’t respond to Rogers

Hi there, I’m transferring a number from Rogers to public, but after initiating the esim activation I couldn’t respond to Rogers’s text. It kept saying message not delivered. Additionally, I also got a message that said the esim couldn’t be activated...

New 5g plan

I recently changed my plan to the 20gb of 5g data plan for 34.99. I noticed that since yesterday (24th) when the new plan took effect, I have already used 2gb of data. Normally I am lucky if i use 4gb a month. Does this seem normal? I did a couple o...

Over payment

Yesterday i try to buy data for 33.90 then i didit for 5 time by mistake i need a refund back 135.60 thanks

Automatic Cancelling after Porting out PM Number?

I recently ported my number over to Lucky Mobile. Can anyone advise if my subscription and account are automatically cancelled with PM? I've tried accessing my online account through both the PM app and website, where I am asked to activate a new a...

Google One VPN won't connect

Works fine on wifi, but it won't connect when I'm on PM cellular. Any advice or tips?

Cancel

I had ordered a new SIM card along with signing up for the minimum 15.00 a month plan for my father. I was charged the 10.00 for the SIM along with the 15.00 monthly fee; I hadn’t even set up a phone or a phone number to this sim and I have been char...

Will I lose my current Add-ons and loyalty / subscription discounts if I switch my plan?

I am currently on the $15 plan and have unused add-ons and discounts of $4 off per month from loyalty and subscription discounts. If I switch to the $34 Black Friday plan will that cause me to lose my add ons and discount? Thanks

US Roaming add-on more stable when set to LTE

Bought the Unlimited U.S. Talk, Text and 3GB Data Bundle for two phones and travelled to San Diego area. One older phone that doesn't have 5G feature worked right away. It connected to AT&T at LTE automatically. Connection was always good for the who...

Number Transfer Issue (Fizz to PM)

Hey guys, so I activated two PM plans for my parents which went fine, except for the number transfer from Fizz to PM. In both cases, I received the SMS from Fizz to confirm the transfer, and to which I answered Yes within the next minute. Fizz then r...

Can't receive text message to confirm device

I have just paid and signed up with PM and they want me to make my phone a trusted device by texting me a code but the code is not coming through. I can't make calls or texts or anything until this is done. What should I do?

Resolved! Changed Subscription by Mistake

Hello, I wanted to change my subscription on renewal, but instead I accidentally clicked on the "change now" option. My subscription got changed and I was charged extra money because of it. How can I change back to my previous subscription and receiv...

Billing - charged twice in the same day when switching plans

Hello, Management team,I have a question on the billing on November 20. I switched the account of my husband from plan of $15 to $29. I think the account is charged for the new cycle first and then I switched the plan one hour later. Will it be possi...

I want to cancel a non activated subscription

Hi,I recently subscribed for the $34/20Gb + $10 physical SIM the other day, but realized I don't need it as my current provser gave me a better deal. I have not received my SIM yet which means I haven't activated yet. Is it still possible to cancel t...

Port issues, wrong account number

I tried to port my bell number, but gave the wrong account number (Internet service) for Public mobile. Public mobile sent a message that activation is not successful, but the same number is working both in Bell and Public mobile. But incoming only ...

Incoming/outgoing SMS and incoming calls not working with the new eSIM

Hi PM community! Yesterday, I decided to port my cellular number from Fido to Public Mobile. But, for a unknown reason, I cannot receive any incoming SMS, nor sending SMS and I cannot receive any incoming calls either using the new eSIM. The only thi...

Incomplete porting??

I am a new PM member and signed up this morning. I tried to port my number from my fido account and I got both a message that says it was incomplete and I would be contacted by somebody (I wasnt) and one that said it completed. Currently my eSIM with...

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