Community

Pilch · ‎04-15-2023

I can't login to my account, I reset my password and still can't login.

I want to check my account for calls and data usage.

hTideGnow · ‎05-18-2023

Hi @troytop when you had the blocker on, what error message you got?

And yes, many login issue was because of browser extension

troytop · ‎05-18-2023

I had this problem and tracked it down to an ad blocker. In case this works for others, I disabled Adblock Plus for the following URLs:

hTideGnow · ‎04-15-2023

hi @Meow I don't think yiu need to wait the 20 min

I usually can login immediately after password change

I think just a brown cache problem only

Meow · ‎04-15-2023

After password reset your should wait 20-30 min before trying to log in again.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

softech · ‎04-15-2023

@Pilch try again to reset amd login using Incognito mode

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Can't login