New ESim "having trouble transferring your number....."

[Dianamario]

Trying to port 2 numbers to Public from bell and both numbers received these having trouble transferring your number ...."  wait overnight and both of the bell accounts hasn't been closed, which means transfer is not yet succeeded.  No one call as the sms suggested.  What should I do? Very Very frustrated with the overall process

[Dunkman]

---

@Dianamario wrote:

Yes I did scan and activate the esim. It was installed fine however the problem is about the porting the bell number to public

---

@Dianamario 

Then I will send you via private message the Telus team porting number.  Check your private message inbox (envelop icon upper right corner of website)

[Dianamario]

Yes I did scan and activate the esim. It was installed fine however the problem is about the porting the bell number to public

[Thomas1112]

Open a support ticket. I had the same issue and the support person restarted the porting process and it worked then.

[Dunkman]

@Dianamario 

Did you get the email with QR code for eSIM?  

Might want to try rebooting your phones.  See if any service.