3 hours ago
I didn’t reply the message for old service provider over 90 minutes. So what can i do for now?
@CalvinK
Did you have the old SIM in your phone for the text?
Your previous carrier account must be active to port over to PM.
hi @CalvinK
PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call
@CalvinK if you go into the PM app on your device and go to the Account tab, will it let you try to Transfer number?
If not, you can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
