Service in effective

[Nick_888]

I have a new phone and it is showing me my old plan. I already paid for a new plan also i have minutes  and extra GB, i need my new plan on my new phone.

[softech]

---

@Nick_888 wrote:

The plan i have is seen on the desk top but not on my cell phone , my phone is showing me the old plan of 2 GB when I have 20GB.

---

@Nick_888  if so, mobile data is not working on the new phone?

is voice working? the phone connected to PM network?

What brand and model of phone is that?

Try to click Reset All networks and see if it helps

[Handy1]

@Nick_888  Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Nick_888]

Can someone help me please.

[Nick_888]

The plan i have is seen on the desk top but not on my cell phone , my phone is showing me the old plan of 2 GB when I have 20GB.

[Handy1]

@Nick_888  So if it’s showing as 20GB on website I think you’re safe this being the $39 for 20GB plan I assume . If you not aware there a plan that expires today $44 30GB plan opt in it for 90 days and pay $39 30GB so pay $117 ($39 x3 ) for 90 days with 90GB to use 

[esjliv]

---

@Nick_888 wrote:

The plan i have is seen on the desk top but not on my cell phone , my phone is showing me the old plan of 2 GB when I have 20GB.

---

@Nick_888 - could be displaying incorrectly. When is your renewal date, OR when did you change your plan?

When you dial 611, how much data is telling you that you have remaining on your account?

[softech]

---

@Nick_888 wrote:

The plan i have is seen on the desk top but not on my cell phone , my phone is showing me the old plan of 2 GB when I have 20GB.

---

@Nick_888   if that is the case, it is just a browser cache issue. 

on your phone, if you are checking via mobile browser, open a Incognito tab and access My Account that way.  Or you can clear cache before access My Account

[Nick_888]

The plan i have is seen on the desk top but not on my cell phone , my phone is showing me the old plan of 2 GB when I have 20GB.

[esjliv]

@Nick_888 - ensure you are seeing refreshed data on your account and not cache version...

Did you change your plan NOW or on Next Renewal? When is your renewal date if you choose Next Renewal?

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Handy1]

@Nick_888   Reboot phone and Try this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info