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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Confused with USA 3g turndown

I just switched over the PM. $40 for 15 GB on 4g network. Pretty good deal so I jumped on it. I didn't even think of us roaming. I don't go to the states often but I do have family there so I might. I've been reading up on a lot of posts about the 3g...

public points...

I received the following text-message today: "Public Mobile here. On March 2, 2023, we incorrectly applied additional rewards credits to your account. These additional credits have since been removed, but you can rest assured that your existing rewar...

Resolved! 2 step verification

Can I change 2 step verification from SMS to email? I travel and change SIM cards in various countries, so I can’t have the SMS code go to my Canadian #.

Resolved! Plan special rates

If someone signs up for the $40/month plan, does it stay as $40 ongoing?How often have the rates gone up?

Resolved! Change of payment information

I can't change my payment credit card to a new one. Every time I try to update it to a new card it just gives me an error message. Yes all information is correctly input, I've tried it 10 times at least. Is anyone having the same issues?

Resolved! SIM CARD ORDERED NOT RECEIVED

Last FEB 18, 2023, I ordered online SIM card and paid $11.00. To date 7 March 2023, I haven't received yet the SIM card. Order 326940. Please contact me at my email xxxxxxxxxxxxxxxxxx ASAP.

Change or manage billing

Can’t seem to change the payment method have tried 6x and no luck it gives me an Oops something went wrong try again later. 2 days in a row.Do you have to change payment method/ credit card info on the monthly billing date?

Resolved! Text messaging picture

I can’t seem to receive pictures through text messages. I have been with public mobile since November without any issues at all. And just starting today… can’t get pictures. Is there a setting or something that I’m missing? Any advice would be great!...

Resolved! new Galaxy phone

I want to buy a new S22 Plus phone at Walmart, but was told I can't stay with Public Mobile, have to switch provider to Telus or Koodo. Is there a way to get around this? Definitely want new, not reconditioned phone.

Resolved! Switching Sim card to new phone

I tried just putting the simple card in the new phone and it doesn't work any suggestions?

transfer

I cancelled my virgin mobile account and then tried to activate my public mobile with my virgin mobile number but my phone is not working. Do i need a new phone number or can I still use the virgin mobile number?

Resolved! Call issues

Is there an issue with phone calls right now? No one has been able to hear me for about a week.

no internet connection in US

(A)I've paid for data roaming in US. Now I am in the US, I've enabled 'data roaming' in my cell phone, but my phone shows "no internet connection' when I tried to google.(B) I am not sure if it is related to the APN. Anyways, I've tried to add New AP...

Resolved! Did not receive card

We ordered SIM cards but have not received them. address ***** Karen ***** Edited by moderator *****

Resolved! I am locked out of my account, but need a referral code

I got locked out of my account for three hours, but need a referral code ASAP

Time allotment for email code number verification

I am overseas and need to log into public mobile account but the time allotment for receipt of verification code email is too short. What can I do?

Resolved! Porting No. to PM can’t receive calls

I ported my # to public mobile ~ 1 week ago, and I still can’t get calls. I don’t have my old phone/SIM card to receive a code. I called my old service provider and they said the issue is with the new service provider. There are no numbers to speak t...

Resolved! International calling

Trying to call Republic of Ireland

Resolved! DATA (1.5GB) on my plan is not available on my phone

Hello, I've been a customer with public mobile for close to 5 years (with the same plan) and for the first time, I do not have access to the DATA that I'm paying for. My plan is $35/moUnlimited Canada wide talk/Unlimited international text1.5GB DATA...

Best Practices (Not a Question)

PM should provide some best practices to users when they sign up to avoid many of 'issues' customers face.Here are some that would address majority of the issues: LOGGING IN:Do not use email that could change (work email, internet provider email, etc...

Resolved! SIM card

I lost my SIM card and I’ve got the new one when I enter till step 2 it asked me for my phone number I entered mine but it says invalid phone number that’s not correct I have this phone number for three years I can’t pass this level to finish with ...

Signed up for $40 15 Gig and 4G but account shows it as $40 5 G

I bought into Public Mobile's $40 15 Gig with 5G speed last week. My account is showing that my data is only 5 gig. Why is it not showing correctly.AGFair

Resolved! Error 2t6 outgoing calls

I need s ticket sent for error 2t6 number not in service when placing outgoing calls

Unable to view my profile

Hi. When I log in to my account I only have the option of seeing the “my account” tab… there is no option for plans and devices or “my profile” etc. any idea why not?

Resolved! new phone question

Hello, I am looking to buy a new phone (I confirmed that it is compatible with Public Mobile). Do I need to buy a new Public Mobile SIM card or can I simply put the old PM SIM card in my new phone?

Resolved! Hi

Hello there, I was wondering if someone would be able to help me with My Phone Services I pay my bill On March 2 but I didn't download My receipt I don't know if that's why My phone not working. Each tie I try to make a call the phone is telling me t...

Account suspended prior to billing cycle

I have auto pay and my account was suspended the day before the billing cycle. This is completely unacceptable and I am wondering ? Will ? this will be fixed in the future?I cannot have this happen to me. As somebody who works on call my finances and...

Resolved! how in the world do I get a ticket?

I have 5 Public Mobile users in my home; myself and all four of my children. Recently, for the past 2 months, there was an extra charge of $44 on our credit card statement that was separate from all our phone bills. I am trying to sign in to each of ...

Resolved! My voucher isn't working!

I bought a voucher but it isn't working, adn I can't call *611 becase my phone is disconnected, and SiMon is not helpful!

I ordered a sim card but have not received it after 2 weeks

its actually weird that im not receiving it. well you charge instantly yet dont send it after 2 weeks? bro nice brand recognition! if i dont get it in the next 2 days im gonna ask for a refund and never gonna buy from you guys.

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