[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
E-sim will not transfer to new iphone
I got a new phone, my old phone has been running with e-sim. I did the automatic transfer to new Iphone, everything came over except my carrier settings. When I go to carrier settings there is no option to manually add the e-sim without a QR code. Wh...
Why hasn’t this problem been fixed
I have been unable to view my current plan and add ons for a month. I cannot access my account and it is stuck at registration for a phone I already own. I tried to set my sons phone up with one of your SIM cards that it said was not valid. Finally a...
Resolved! I need somebody to email me
I had to start a new nickname because I can’t seem to login or find where to login when I already have an account under a different name. For right now, I really do need admin to help me. I just bought a different plan and I paid but I expected to us...
@CS_Agent
Can't use the Subscribe Online button. When I try I always get the following page:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again
Subscription not activated
Hi , just wondering why I keep getting a subscription not activated error in my app
Resolved! Did not receive my sim card
I have not received my sim card it was supposed to arrive on June 16th what do I do?
Resolved! add on data
Will add on data be expired in certain perid of time?
Resolved! Plan change in middle of bill cycle
If i change my plan in the middle of the bill cycle how would i know how much i will get charged at the end of that cycle ?
Resolved! Loyalty discount not increased
Hello, I've been with PM for a long time. I noticed that my Loyalty discount has not increased for quite some time time - why is that? Can you please adjust it and provide credit for the missed periods.Thank you,
Resolved! my credit card is blocked
Can I pay using debt card? I need to use phone and the new credit card will be arriving in 5 days.Can I pay using my debt [email protected] by Dunkman: removed personal information
Resolved! Referral code
I forgot to enter the referral code from a friend when I signed up. Can I do it now and how
Resolved! how to change subscription from 30 to 90 days
Hi,I am currently on one of the 3G plans. How do I change the 30 day subscription to 90 day subscription. Would like the $6 discount instead of the $2.
Resolved! Unable to access account after number transfer
Hi, my mom recently switched to Public Mobile and created her own account. When activating her plan, she requested to transfer her old number to PM. Unfortunately, she had already cancelled with the old provider and they were unable to transfer the n...
Resolved! Asking for promo code to sign up
I’m trying to sign up my wife but after posting my referral code it keeps asking for the promo code
Resolved! Bill and app errors
I keep having technical issues trying to view my bill, pay my bill, and with the chat bot. I need to talk to a real person to help me figure somwthing out so that i will be able to pay the proper amount of my bill when the time comes. Is there any wa...
Resolved! Address needs to be updated
Hi Team,i tried to update my address on my account. But my address is not shown there hence it is showing invalid address. Could you please assist here on priority.
LTE speed
I have 4G plan. Speedtest shows download speed less then 1Mbps. Upload is much slower.How do I get Public Mobile to fix this?
Resolved! Sim Received & Installed, Payment Complete, App DL'd... Cannot Activate Account (Step 4)
When going to the Public Mobile webpage and logging in, it redirects you to "continue with activation". It shows payment complete and a check mark on 3 of the 4 steps. It tells me to download and install the public mobile app to Activate the account....
Change plan not working
My subscription change didn’t work I was supposed to be changed to 39.00 20gb plan
Cancellation of purchase
I purchased an eSIM but my iPhone 13 not supported it so I want to cancel my plan.
Non working program
Paid account in full on Tuesday. Payment cleared bank on Thursday and on Friday I still have no service. It is a pain in the derrière to even talk to a human being to straighten it out. Why does it take so long to get a straight answer?
Requesting for modification of Address and Name
Hi Team,My full name and address is not reflecting on e-receipt. Could you please assist here on priority.
How does Public Mobile Stay in Business?
Members aren't permitted to use varations of spelling to get around the profanity filter, whether it's in the message content or in the username.
question regarding plan renewal
Likely an easy question to answer - I recently changed plans from a 3G plan to a 5G plan. The offer I switched to listed 25GB + 25GB Bonus Data at 5G speed. The switch to the new plan came up on 02-Jun and I set it for 90 days to take advantage of ...
need customer service intervention
I have changed my phone number, the 2 step verification code was sent to old number . I can not log in to my account. what is the solution
@CS_Agent
@CS_Agent Where is the tab to add funds?
Call forwarding
Hello, I need help regarding call forwarding. I have forwarded calls coming to my public mobile to Fongo. I then left canada and the call forwarding was working well while I'm out of canada. Now, I noticed that the call forwarding is not working and ...
Resolved! Public Mobile outside Canada
I was on vacation in France and calling / messaging was disabled.Is this a normal thing? Do I need an add-on to have it working outside Canada?Thank you.
People can't call me
My old number isn't migrating
