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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data usage

Hi guys,for the very first time I noticed I completely used up my monthly data of 5GB. I still have couple days for my auto renewal plan.Honestly these two days effective May 2 will be like 2 years without data when I am at my work place. What is the...

Resolved! Swap an account keep monthly plan

Hi, I have an older account with a monthly plan that is no longer available. I would like to create a new number and assign that monthly plan to it. I also need to port my existing number out as it will go onto my new work plan that is being paid f...

Resolved! US Roaming: What setting to use to avoid data use?

I bought a text/talk/data add on for $20. I’m travelling in the USA now, and I’m not sure what settings to use for Cellular Data and Roaming? When I switch Cellular Data to “on” and Cellular Roaming On, it uses data up just to send a text message. I...

Resolved! I changed number due to losing my phone a few months ago, but now I need it back to access my Gmail

I changed number due to losing my phone a few months ago, but now I need it back to access my Gmail account. Luckily when I call the number it says it is not in service so it should still be available. When I try to follow instructions under "change ...

Resolved! I Need to recharge my mobile phone but I can’t - HELP ME PLEASE!!!

I bought a pre-paid Sim Card in Vancouver Canada on February 1st, 2022. I was on vacation because I am from Peru. I am going to return to Canada in July and I would like to continue with the same phone number and continue with Public Mobile. How can ...

Resolved! private message delete button not working

Is anyone else having a problem that when trying to delete a private message having a error message: "Authentication Failed" and also not be able to click on a another message

Resolved! Submitting a Ticket to Customer Support

On April 1, my account was supposed to renew automatically. I have been on AutoPay since I started with PM. But on the morning of April 1, I suddenly had no data. I could make calls and send texts, but that was it. I logged in to my account and it sa...

transfer number to new phone

Resolved! lost phone want to transfer my number to a new phone

Hi all. Have lost my phone and got a new SIM card but would like to keep the same phone number. How do I cancel the old SIM while still keeping the number on the new phone? Thank you. edited by computergeek541: miscategorized (not "community" relat...

Resolved! Please help me someone

About six months ago I hooked up a one month plan for my mom who needed a phone in the hospital. I never renewed it because she was at home & has a home phone. Now she wants to use the phone again so I’ve been trying for two days to log into my accou...

Plan Expired?!?!

What happened to my plan? I have no service today and I never changed my plan, and I missed my family doctor’s phone call. What’s going on!

Talk to a real person

Resolved! Unlimited long distance

I have unlimited long distance to the USA yet when I call an American # I’m told I’ve run out of minutes

Resolved! Transferring number to new sim card

Hi group, Need help please. My old sim card stopped working on my phone. There is damage done on it which is why phone won't register. I bought a new sim and need to transfer old number to new sim. What is the process in doing so?

Resolved! Re: How Do I contact Customer Support!??

My number isn’t working

Problems with Hot spot

My Husband is trying to hotspot his tablet ( android, Samsung) to his phone (android, umidigi). The tablet connects but says no internet available. His data works on his phone, just not for the tablet. We have the same phone. His phone can hotspot on...

Resolved! top-up plan

hello there, i have top-up my data plan this month to $50 (data 10gb) but in my account it still shows my previous plan not my new plan so i am confused that this process gone through successful. The money went out from my bank account. how can i con...

Resolved! Registering with old phone number

Hey, it is not accepting my current phone number starting with 672 as a valid canadian phone number,I want to keep the number. Please advise...

Resolved! US vacation

How do I add on so that I can get coverage in the U.S.?

Resolved! Account Disabled and No Service

Hi there, Two days ago, my service came to complete stop and I have been unable to login to my online account. Would love to get some help on this !

Resolved! Phone compatibility

I have a Samsung A52 that I got from Pakistan will it be compatible with the network?

Resolved! Double payment

@ My bank records indicate I have been double charges for April.How do I correct this as it shows the balance is $0 on my account.Thank you

Resolved! Leaving the country temporarily

Do I need to put my Public Mobile account on hold if I am leaving the country for about 4 months?Will I still need to pay for my plan as per usual?How can I contact a customer service agent about this?

I can't make a payment using my tangerine visa debit

please help, i tried so many things and it still won't work.I typed everything as it is seen on my statement and i also tried not including abbreviations or apt number on address.help would be appreciated!Thanks

Resolved! I have two phone numbers

I have two phone numbers How do I combine both of them in one account?

Resolved! Traveling to US

Hi, I have the $50 plan and it says includes international texts and US calls. Does this mean I have roaming or do I need to purchase it for my trip. Thanks in advance, KJ

Resolved! Important

Hi, I would like to know if I could change the circle of my phone renewal. Now it is starting on the 30th of every month, but I would like to have it starting on the 1st day of the month.This is important for me because I have been confused twice, pl...

Resolved! Promotion when changing plan

Hello there!Will I lose my current promotion if I change my plan?Thank you

Resolved! Service moved to Telus last November -- immediately locked out of my PM account - billing continued

Error -- family member had linked a public mobile billing to the same credit card. No issues. This thread is resolved.

Why does my data keep running out

My data keeps running out and I am having to add add-ons to make it work. My usage shows i don't use much so what is going on? Is my base contract not working right?It is impossible for me to work out what is going on as your user portal is useless. ...

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