Community

Resolved! How to cancel autopay on my credit card with a lost SIM and account was not created prior?

Any clues how to do the above noted?

Resolved! US long distance add-on not working

Hi, I just purchased 1000 minutes of US long-distance calling. I'm in Texas. I can't seem to make any calls. Previously, I had purchased the bundle of data, texting and calling (for 10 days) and that worked fine. My wife is having the exact same prob...

Resolved! Travelling to UK, France and Greece (Crete) Plan options

Hi,I'm travelling to the UK, France and Greece (Crete) in May for one month and am wondering if Public has any add ons for this?  Can't see any.If not, I'm open to suggestions on what to do please.  I used to be with Virgin and would just buy their a...

Resolved! did not receive my sim card. would like to be reimbursed

Hi, How do I get reimbursed for my sim card purchase? I did not receive it 

Resolved! Password reset for self serve

Forgot my self serve password, can anyone help me to reset it?

Resolved! Can not verify my credit card information

I have been using the same BMO Online Debit Mastercard since I joined and when my plan expired I went to make a payment and it said it couldn't verify my credit card information.  So I deleted the card and re-entered it, same thing "can not verify cr...

Resolved! Autopay not working and now my account is not working

I have been using autopay for my account ever since the day that I signed up to Public mobile.  There have been absolutely no changes to my account or credit card information.  Now out of the blue my account has been suspended because Public mobile s...

Resolved! Petro-Can Mobility not in list of old service providers

Hi,How do I go about activating my account if my current service provider is not listed in the Old Service Provide drop-down list? Thank you.

Resolved! Overcharge

I have been overcharged for March payment.--- two payments a day apart.

Resolved! Long Distance

Does the Free Holiday Giveaway: 500min INTL Long Distance incl CA & US include calls to Europe?

Resolved! Locked out

I am locked out of my account.

Resolved! How toAdd minutes to a relatives phone with a PIN purchase

Hi, I have purchased my brother a $60 PIN purchase and need to know how to add it to his account. 

Resolved! SMS stopped working on a long time device

Hi all, I hope someone can help me. I have been with PM for several years now and haven't really changed much in my account since joining. But recently I noticed that I cannot receive or send SMS. I usually don't use SMS much so I didn't notice that ...

Resolved! Plan change today

Is is possible to change my plan today, I have no data, I'm trying to get the $50 package with 10 gigs of data 

Resolved! Public Mobile is annoying and makes it really hard to get a question answered.

I just need to speak with a human.  GIve me a phone number.  

Resolved! Locked out

I am locked out of my account, I got a new phine and threw out old sim card by mistake, I bought a new sim card a d when trying to activate it to my account I got locked out, ove tried everything. I paid the bill to top up yesterday and I cannot use ...

Resolved! How Do You Transfer your Public Mobile account to a NEW Public Mobile phone?

My current phone is dead, I purchase another phone from P.M.How do I tansfer my service to the NEW Phone with no service on the old phone.I want to transfer the number to the new phone... HOW

Resolved! Porting Issue

I have shifted over from Fido to Public few days back. I replaced my old sim with new Public SIM. I did not know that I need to wait for porting authorization call. Now I am not recieving any call nor text.

Resolved! Collect calls

I am wondering how collect calls work and how much I am paying for them. My son calls me from New Brunswick and I am also in New Brunswick thank you 

Resolved! downloading invoice

how can we download our previous payment transactions

Resolved! Where is my order?

Hi, The 26th of January I ordered a Public SIM mobile (Order 282772), and then I received an email saying the following: "Your order is confirmedWe’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipmen...

Resolved! Change phone number

Hello, I had an account with Public Mobile 2 years ago and had transferred my number from Bell to Public Mobile.I left the country for 2 years and lost my Public Mobile account and also my number.I returned to the country and purchased a new Public M...

Resolved! Community rewards rewards location

Resolved! Made mistake on my address for SIM card

I ordered a SIM card today but I made a mistake entering my address.  I have not been able to connect with anyone to change it. Please help, before I decide to go with another carrier!

Resolved! Create a ticket

How do I create a ticket to get my phone number ported over? I received a message saying I entered the wrong account number