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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Roaming and payment

Hi, I'm abroad in Europe and my phone is not working here. Two questions: - Is there a way to activate roaming on my phone?- Will my automatic payment be processed on time? I'm away for about 1 month. Thanks,Catarina

Transfer my account information to a new phone I just purchased

Hello I have a hell of a mess to sort thru apparently My phone was stolen and bought a new one but wasn't able to get a sim card as Walmart had nobody to man the electronics tills for at least 3 days so in a hurry to get my phone working (I was home ...

Resolved! I am travelling, out of country since 24 May 2022. I want to terminate my service please help

Resolved! Need get in my account , pay my plan.

I was late putting my $25 plan on. If I don’t get help I’m switching carriers this Thursday. Not right I keep having ask for help get into my account. I don’t even get reply back.

out of minutes

I seldom use my phone but for some reason, it will say when I am trying to phone you have used up all the minutes. As I said I seldom use the phone. when tis happens on the job site. it is very annoying. solutions???

Failed to update my credit card

What is the problem? I tried for an hour but still can’t.

My plan

My card was upgraded and I was issued a new card. I cannot see the option to change to my my new card is not available any more , I bought a voucher for now

Locked out

@ Moderator I forgot my email address. Unable to log in to my account. Please help edited by computergeek541: The username of Moderator doesn't belong to a moderator/CSA or anyone else employed by Public Mobile. Please do not provide information ...

Resolved! Activated a USA Add-On to early.

Hi All, I added a US Roaming Add On, but I won't be going for another week. How can I change it so it starts next Wednesday, July 13, 2022, instead of today?

Updated data plan not showing

Hi, I upgraded my plan to 10g/mth after I used my 1gig 5 days ago. I currently still do not have data - even though my account shows i have 9gig left. Any ideas?

Resolved! Bonus/promo data add-ons

Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his ...

Resolved! Card expired

Hi, Why did I receive a text message so many times say " Our records show that your card has expired, to avoid losing service upon your next renewal, please adjust your payment details by logging into your public mobile account.. ?

IS THIS COMPANY A SCAM?

I cancelled my account and you are still taking money off my credit card. I have tried numerous times to get in touch with customer service which is very hard since my account has been cancelled. Is this company a scam or what? Help me talk to an ...

Resolved! Locked iphone

Phone is locked cannot remember correct phone code. Don't know why it locked.It is asking for a 6digit passcode which happens to be on the data in the phone.I understand that only the carrier (public mobile) can unlock it. Using the apple restore rem...

Lost Phone Lethbridge Alberta July 5th

Hello if you have lost your phone in Lethbridge est July 1-4 You can message me privately -The phone is Lg and Has a lock code .

Over charged and account set to autopay without my permission

I have not used my account for at least 6 months. My account switched to auto pay automatically sometime in May/June 2022. I was then charged for June and then July. 1st question is why was my account not auto suspended after 90 days of no payments? ...

Resolved! Port request

Just got off the phone with my old carrier because I have been unable to receive any phone calls since switching to Public Mobile. Bell told me the “port request” was unsuccessful. How do I get Public Mobile to resend it to Bell??? I NEED to receive ...

ridiculous cancellation policy

Resolved! Refund for SIM card order

Hello, I ordered a SIM card online and would like the order cancelled and to be refunded please. The order number is 296392

Order cancellation

Resolved! Phone Cut off when returned from out of country.

My friend was in Mexico for 8 months. When she returned, she found out that her phone was cut off nothing was changed on her credit card. She really needs her phone number, as she has business cards with that number. Please help.

My plan

Resolved! Activated

Gave wrong meid number how do I contact to give correct number

My plan

Resolved! I want to change my email address in both self help and the community

Resolved! Order cancellation

I ordered a sim card yesterday, and I want to cancel it and get the refund. My order number is 296339.

Resolved! My plan

I get this message Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment...

Resolved! missing the data bonus

Hi, I switched to the $15 dollar plan since 1 month ago. and I've always use autopay. But I don't see the monthly 250mb bonus data show up in my account. Can you check what happen. Thanks.

Resolved! Auto-pay reward

Hi everyone, I registered the auto pay and expected to have $2 off on my plan but I was charged full amount. Do you know why? Or how to fix it and get the difference refunded

Resolved! PUK Code

I already have a sim card but I got locked out because I was half alseep when I tried to get in. Can you fix this or do I meed a new sim card?