[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Refund on the accidently added add-on
Hi @CS_Agent , I have purchased the added by mistake just few minutes ago and haven't used it as I am not going to travel to the states. Could you please help me with the refund? I have also tries opening up the ticket but it is showing 404 error. Th...
Need help processing payment
Hi, I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?thanks!
Resolved! Frustrated
In the past I updated my credit card number and it only worked for one of my PB numbers and this is where all of my problems started. If I set up a new credit card number will it work with both of my phone numbers with PB as I have lost one of my ema...
Resolved! Activation Question
Hello,If I subscribe and order a SIM card today, can I wait to activate the SIM card until a future date that is convenient? I would like to wait until June 29th to "start" my service/billing. Thanks,CB
I need to talk to a CS_Agent
I need to make changes to an existing account. It has taken hours to get to the stage of possibly contacting a human, The chatbot is a totally useless and obstructive thing, putting me into loops without giving me any information.I may have to start ...
Resolved! SIM card ordered still not received
I ordered a SIM card online on June 5th I still have not received it. How do I get my SIM card?@CS_Agent
Resolved! My bonus data is missing
My 2 gig bonus data, a Christmas gift a couple of years ago has disappeared ever since the update. Where did it go and can I get it back?
Resolved! Need to add long distance addon
Please I have no access to my account. I have created a new email and everything that has been asked. Please help as my account is pre authorized and I'm having trouble.
Resolved! eSim
My payment was processed but it says my esim did not activate. And they already switched my previous provider and my number so now I don't have anything.
Esim
My eSIM did not activate what to do now
I have 2 phones with public mobile and cannot get into one the one ending in 8026.
I have 2 phones with public mobile. It has taken years to get this problem fixed and I cannot believe I am still dealing with this. I have sent a message many times over the years and it still is not fixed. I have 2 numbers, which I can get into as ...
Resolved! 45$/30gb new plan
Hey y'allFirst timer here,I am having trouble understanding how these plans works. At this moment, I got the 39$/20gb plan.Browsing what's available and saw something interesting. First, I selected my province (Qc) and then selected this 45$/30gb off...
Maybe we need our $35 plan back?
Hi all, Chatr and Lucky are still pushing for bonus data for $35 and above. https://www.msn.com/en-ca/lifestyle/shopping/chatr-lucky-mobile-offering-matching-4gb-bonus-data-deals/ar-AA1csso8?ocid=msedgntp&cvid=0b2db63c140f464093535d91dd1972e2&ei=15F...
Resolved! Double charged
My bank account has two transactions for my account renewal. Two transactions of 34.50 but should only be the one. I have other bills so this causes concern.
Old Rewards System
Violation of terms of servicr to offer things for sale
Resolved! Points
If I sign up for points then I no longer get money off for auto pay or loyalty?
Resolved! Creating new account and xfer number = Invalid IMEI/Account number
Hey everyone,My brother wants to join PM, so I made an account with him. Everything went well except when it was time to xfer his number and provide the IMEI of his phone. It says the IMEI is incorrect (I know for a fact that it is 100% correct). I t...
Resolved! $44 15GB + 15GB promotion bonus data
HelloWhen I change my subscription to $44 90days billing, do you know if I'm getting the $15GB data bonus when the plan will change on my next renewal date which is after Jun 19 (the last day of the bonus data promotion)?I know that the plan itself w...
Resolved! Two payments
I have a reoccurring subscription each month, this month I have been charged twice.
Resolved! 2 Factor Identification Login
Hello,I unfortunately dropped my phone into the lake and lost it. I've gotten a replacement phone but I'm unable to log into my public mobile account because it had 2 factor authorization set-up and I can't log in as I can't put in the verification c...
Add on data used up in less than 3 days - usage history shows data surges while connect to wifi
My phone is showing low data usage during the time I purchased add on data, but the public mobile data usage history shows large amounts of data used during periods my phone was connected to WiFi. There are no automatic downloads set up on my phone I...
Resolved! Payment
i wanted to pay with my international HSBC debit card for the monthly bill, but its not working
Resolved! 5g plans don't work?
Been using 4g public mobile a long time, switched to the new 5g plan.The new 5g plan day kicked in and while my phone suggests I am connected to 4g, I actually get no service. No phone, no data.Checked APN no change needed, rebooted,
Resolved! New user, number didn't transfer
Hi,I just switched from Freedom to Public. Bought a sim card, went through all the steps, created a PB account and asked to transfer my #. My number did not transfer, I can't make calls or send msgs or submit a ticket because when I try to log into m...
Resolved! sim card
Hi, purchased a new moto g 2022. I took my sim card and resized it and it fits perfect. When I turn on my phone, it asks for a SIM Service Provider Unlock PIN. Does anyone know it is or what I do here? If I dismiss this and get into my phone, it indi...
I cannot call my voicemail not sure why
My service hasn’t run out yet, so I am not sure why it won’t let me check my voicemails at all. My phone plan hasn’t run out yet so not sure what’s going on. I try to send a ticket to have someone check this issue for me and both times it gives me “E...
Resolved! To find my Account number
How do you find one's account number? I've signed in, looked for 'profile' tab and can't locate it??
Resolved! Resetting an account PIN
Several people have asked about changing their account PIN. There are a number of comments that say the PIN has to be changed by Public Mobile staff. I tried to submit a ticket to change my pin and here's the response:You will notice it says "Did you...
