Payment error? My last name had a lowercase letter so it doesn't match billing inofrmation

[Rachel96]

My payment won't process is says error each time. On my profile my last name is not capitalized so it doesn't match billing information can you fix this for me?

[computergeek541]

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@Rachel96 wrote:

My payment won't process is says error each time. On my profile my last name is not capitalized so it doesn't match billing information can you fix this for me?

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Name isn't used for credit card verification.  The only billing information used is in the screenshot in the previous message.

[softech · Accepted solution]

@Rachel96   I am not 100% sure it is case sensitive like that

Make an update to your credit card from My Account, yourself

Go to Payment page, Manage Supscription, Manage Payment Method

https://myaccount.publicmobile.ca/en/account/payment/manage-card