New Member - New Subscription

[Cart3]

Hello,

In March 2023 I became a new member of Public Mobile. Being a new member, I am getting 10% points back whenever I pay my bill. My question that I have is, If I want to change plans, will I forfeit the 10% point back for the rest of the 1st year? Or will I continue getting the Points on a new , better plan?

Thanks

Cart3

PS - I need to know today as the new better plan runs out at MIDNIGHT!  (Dont wanna turn into a pumpkin....)

[Handy1]

@Cart3  As other have stated no clear answer on if you get to keep the 10% points . Some have said if the price of new plan is equal or greater there’s better  chance you won’t loose best to confirm with support as also mentioned above . But that plan does end tonight and is best plan I’ve ever saw from PM so I’d just go for it either way and make plan change for next renewal . I have set mine to change for the 90 day 90GB $39 plan for next renewal 

Add the 10% points will expire eventually the plan won’t 

[esjliv · Accepted solution]

@Cart3  YYMV, 'it may fall off', so best to get it in writing with a CSA.

https://www.publicmobile.ca/en/ns/get-help/articles/managing-promos

[esjliv]

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@softech wrote:

@esjliv   I think OP is talking about the 3x points promotion.  So, it is 10% on top of the original 5%

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Ohh ok, maybe @softech 

Edit, yeah and since these are not offered currently, hard to see those 'finer details' now.

[softech]

@esjliv   I think OP is talking about the 3x points promotion.  So, it is 10% on top of the original 5%

[esjliv]

@Cart3 - so instead or 5% back for every dollar spent you are getting 10% back from an activation promo? Do you happen to have a screenshots of the terms and conditions of this promo?

[softech]

@Cart3   we don't know.  The questions was asked but there was no solid answers within the Community

Best to ask support to confirm.  Message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there