Community

Resolved! Rewards not applied to bill

Hi,I have $33 in rewards but I only got reward $30 applied to my bill.  Can someone be able to help me?Thanks!

Resolved! Why no Offers or Promotion for Existing Users?

I have been using PM for over two years now. In this time, I have seen multiple good offers like 2GB+ for 35$ Plans and such. But all these offers are for new users. What is there for us who follow PM for years? Why don't we have any good offers or p...

Resolved! Why aren’t we competing?

Resolved! change phone number

Hi. I have a phone number with (604) as area code in Vancouver- BC. please let me know how I will be able to change my number w/o changing area code. 

Resolved! Re: Transferring or Changing your Phone Number

I tranfered my phone line to another carrier and until now I am still charged for my monthly fee of $29.89.  My account is not deactivated, you could please reactivate and send me a new Sim card. Thanks  

Resolved! Switching plans, do I get to keep Awards?

Hi there, I am upgrading my plan from the $15 plan to the $35 plan, do I get to keep any awards I've accrued over the years?So far I've accrued:$2 in loyalty rewards$2 autopay$3 friend referral. Will these all still apply even if I switch plans?

Resolved! add-on data missing

 I have 100mins/15$ plan with 250mb bonus.  2gb free add-ons promotion data (I know some was used, maybe 200mb). I recently checked my account and found the 2GB free add-ons gone. I checked the history and found the following information. Not sure if...

Resolved! I made my payment voucher this morning and it is still saying my service is disabled. What do I do

Resolved! Having Problem Understanding the Auto billing on my acct.

HiWould you please explain to me how my $25 plan  with -$2 for auto pay and -$1 for friend sign-up. bring at total of $25.99..... The tax amount on the plan would make it $28.25 then subtracking the above credit items I thought should come out to $ $...

Resolved! no more talk minutes

Good morning!How do I add more talk minutes?  I have used up all my talk minutes before the monthly automatic renewal date. 

Resolved! I just got a new SIM card to switch over I Lost my old phone was I don’t know how to get into my acc

It won’t let me access my phone account to change my SIM card from my old one on file to this new one I have I bought yesterday 

Resolved! Changing Numbers on Same SIM Card

My dad (who is also on Public Mobile) dropped his phone into the ocean. Not only did it mess up his phone but apparently his SIM as well. He went and bought a new SIM at Walmart but they activated him at the time with a new phone number / new account...

Resolved! Phone data not working

My mom is with Public mobile and has 3 GB bonus data plan. She has a UMIDIGI A9 pro smartphone. She has trouble accessing data when turning on the mobile data icon. Could it be the cell phone model that the data does not work?

Resolved! add credit card to my acct

i want to add a credit card to my acct to make  a payment for my monthly plan 

Resolved! Community Involvement Rewards

I am just curious how much posting and involvement on the community board results in the lowering of my monthly bill.  

Resolved! System maintenance thread locked...

so, is the decision is to lock all the Announcement threads from now on?   if we ever need to ask a question regarding the announcement, we will now need to post our thread here instead? 

Resolved! Porting our of Public Mobile with inactive account (couple of days)

Looking to port out of Public Mobile and my account is a two days inactive.  Already have service with Virgin Mobile, can't complete port because my account is inactive, don't want to spend the 15 bucks just to port out.  Was happy with Public Mobile...