Community

Resolved! Data stopped working fully on my phone suddenly

I am not sure what to do here. My daughters phone shows connected to data, but 100% does not transfer any data. She cannot connect to the internet at all. Her plan shows using no data as well. The phone is in great shape and works perfectly on Wi-Fi....

Resolved! Any signup bonuses?

About to join this service. How can I maximize bonuses and can they be stacked?

Resolved! Phone compatiblity

Is my Motorola moto6 compatible with your system?

Resolved! Locked out of account

Hi. I’ve been trying to sign into my account so I can pay my phone bill, but when I sign in it is telling me that my password is incorrect (I know it’s the correct password). And when I try to reset my password so that I can get in, it either lets me...

Resolved! Effective date of number transfer?

I'm planning to transfer my number to other operator, my bill due at Dec 20th, If I apply to transfer today, do I still need to pay next month?How to transfer, need  a PIN ?Thanks

Resolved! New sign up rewards

Is the (+2gb a month) reward only for newcomers, or can individuals who already have a plan recieve this deal as well?

Resolved! Buying US Roaming Data

Ive bought many US roaming packages and data. Today however, only the 250MB option is available. Sometimes it’s 500MB max, others times a 1GB is available in the menu. ive changed my region… not sure what else. 

Resolved! Long distance to call my number

I just signed up with public mobile last night and now when my family tries to call me from a landline they are being told it’s a long distance call. How do I fix that?  They live in the same city so long distance shouldn’t be a thing. 

Resolved! add-ons

once you have purchased an add-on and the 10 day period is up how soon can you purchase another add-on and is their any limit to the number you can purchase over a three month period

Resolved! add-ons and auto pay

if i puchase an add-on does autopay take care of the purchase

Resolved! submit a ticket

Resolved! porting # from PC mobile, wait time...

Hello...so I did everything it says as follows, activated with new number first, then requesting the port # from PC mobile to the moderator, got the ticket number↓↓↓↓↓↓↓↓↓If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, ...

Resolved! I like to cancel a pre-owned phone online they never given a confirmation number for shipping but pu

Resolved! Sending and receiving text messages

I have a Ulefone note11p and can not send or receive text messages to contacts on the public mobile carrier however I can send and receive text messages from contacts with Bell carrier with no problems. Any solutions?

Resolved! all of sudden plan expired

All of the sudden my auto pay says my plan is expired and is suspended.  Can't get through to help.  Any Ideas. 

Resolved! Re: How can I reset my account password?

Please reset my account password

Resolved! Access to my account

Hi there, Hoping you can help.  I have 3 accounts with Public Mobile and the corresponding emails for each are no longer valid.  I need to access the accounts so I may update my auto-pay information as my existing credit card information has expired....

Resolved! Re: Transferring or Changing your Phone Number

Hello Public Team, I too would like to post my number to another provider. I realize you need an active account. My account xxxxxxxxxxxx expired 2-days ago and I would like to port my number to Bell. Is there away to do this without extra payment. Ad...

Resolved! Ported my number out, cant access account to remove autopay

I ported my number out of Public Mobile. I can no longer log in to remove my autopay. does this also automatically get removed along with my credit card information?