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Hi.  No this is a brand new phone and brand new sim .   

Yes I installed the app and if appeared to work..  the only thing when I tried to login it wanted .  Full access to something and would send me a code to the new number but it didn't work..   I can't make or recieve phone calls or texts 

Hi. Yes I restarted..  also removed sim..  tried again.  Nothing.   I registered it and have a phone # but . It's not working