New sim showing temporarily unavailable

[Monteynem]

Hi I setup a new account and purchased a new sim.  But the status of public mobile is showing (temporarily unavailable).  And I cannot call or text     

[Chalupa_Batman]

I'd still try a network reset and restart your phone. Sometimes it can be a little finicky. 

Just to confirm, did you try your SIM card in a different phone?

[Monteynem]

Hi.  No this is a brand new phone and brand new sim .   

[Handy1]

@Monteynem 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Did you by chance port over another number from another carrier or just pick a number with PM?

[Chalupa_Batman]

If the phone was used with a different carrier before, you may need to do a network reset. Do you know how to do that? If so, just go into network settings and reset then restart phone. 

[Monteynem]

Yes I installed the app and if appeared to work..  the only thing when I tried to login it wanted .  Full access to something and would send me a code to the new number but it didn't work..   I can't make or recieve phone calls or texts 

[Monteynem]

Hi. Yes I restarted..  also removed sim..  tried again.  Nothing.   

I registered it and have a phone # but . It's not working 

[Handy1]

@Monteynem  Did you activate the sim card on the public mobile app ?nit website you need the app to activate 

[Chalupa_Batman]

Hello @Monteynem 

Have you tried to reboot? Did you register your SIM card in your profile? If so, have you tried the SIM card in a different phone?