Incorrect Special bonus data

[Debadutta]

Hello, I got a message from 4011 yesterday on 13th March that Public Mobile is moving all subscribers to new Public Points, and as continued loyalty, I will be given a special bonus of 240 GB data for 150 days. Today I got a message from 611 that as promised 30 GB bonus data got added. Could you please assist with such a discrepancy in what Public mobile promised earlier and what I should do about it?  Thanks!!

[Debadutta]

Hello, I would suggest you please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

It could be a glitch from public mobile system as they could add the missing data back. 

Thanks,

Debadutta

[wasimmarjan1]

Hello, I had the free 250 GB data showing in my account till yesterday , i even used up 10 Gb from that , but today suddenly there is no sign of it on my account like it was never there , can someone explain why did public mobile take the data away .

[Debadutta]

Hello, I had a $29 plan till 9th March. Then I got an offer to switch to a $26 plan. But when I got the message for 240 GB data yesterday I already switched to the $26 plan. So this is a mistake from Public Mobile and they have to honor it. Thanks, Deba

[Dunkman]

@Debadutta 

In general, $24 and $25 plans got the 30 GB data bonus, while $29+ plans got the 240 GB add on.  Which plan are you on right now?

[Debadutta]

Hello, I logged into the account and found the same only 30 GB of special bonus data got added for 150 days. Thanks, Deba

[Meow]

Log in to your account and confirm how much bonus you did get.

Nobody is going to explain you those messages as everybody is confused same as you are.

[hTideGnow]

hi @Debadutta 

login My Account using Incognito/private/secret mode to confirm

If same,  Support agent can change it

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437