my number from virgin mobile was not transferred over

[EazyE]

Use your account number to port instead of imei

[2shoes]

yes and yes

[softech]

@2shoes can you make outgoing calls with your PM sim? 

did you get a text from Virgin asking your approval to port and did you reply yes?

[Handy1]

@2shoes  no worries I’ll send you the porting team number private message . Give them a call they can re trigger the port request for you